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January 2024 by Karl Labe (Karl)
Excellent day at the dealership for service....the wait time was long. Next time I will say no car wash service.
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September 2023 by Daniel Higgins
The last few times I've brought my Silverado in to get service my experience got worse and worse. I always make an appointment and still end up waiting for over 3hrs for a oil change and tire rotation. That's with a appointment. So today I made a appointment for 9:30am. It's is now almost 4:00pm and I'm still waiting on a tour to be replaced. So I happened to go out to the shop and I seen them finally pulling my truck in to get the tire on and seen that they hit or backed into something with my truck. Super pissed so it happened before they brought it in to change the tire. The truck sat here for hours and nobody said anything about it.
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August 2023 by Frank Tavella
Good Service Center. Have been using them for a while.
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August 2023 by Anthony Dowdy
Anyone thinking about dealing with Regal Chevrolet beware. I paid 52k for a Denali on Friday. On Monday the engine light came on and was told it wasn’t their problem. Feel free to share
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July 2023 by Cricket Lykins
Anyone thinking about dealing with Regal Chevrolet beware. I paid 52k for a Denali on Friday. On Monday the engine light came on and was told it wasn’t their problem. Feel free to share
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June 2023 by Martha S.
I just picked up my 2015 Chevrolet Colorado from Regal Chevrolet after having repairs performed.... dash lights had been flashing ... warning about tire monitor, engine monitor, and turn signals no longer worked. Also the step sides would no longer go up or down when the doors were opened (a necessity for my 5'1" frame). I love my truck and have taken excellent care of it for the last 8 years... obviously repair was not an option... it was mandatory!!! I called, spoke with Melissa, and took my truck in on Tuesday. I'm about as mechanically knowledgeable as my schnauzer, I KNEW it would be expensive (it was, cost me an arm and a leg), but honestly I wasn't surprised... my MD charged me $50 for a pneumonia vaccination injection... not for the vaccine itself, but for the nursing assistant to inject it (not even an RN... I am an RN so there was no mistake about that). My point is... EVERYTHING IS EXPENSIVE!!!! I picked up my truck today, it was washed, and driving it home, it had absolutely no problems. I just want to say that in spite of all the negative reviews I've read here, my EXPERIENCE AT REGAL WAS A VERY GOOD ONE...Melissa was fantastic!!! She kept in touch, explained what they were doing, and sent a driver to pick me up. Vehicle upkeep is expensive, but unavoidable. I will return!
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February 2023 by Nomar S.
Overall, I had a great experience at Regal with Jarret Schrom, and I would highly recommend them for anyone in need of maintenance service for their Chevrolet vehicle. Their staff is professional, knowledgeable, and they truly care about their customers' satisfaction."
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February 2023 by Nick F.
Financial person lied, didn't fix issue, and stopped communicating with me. Because of this, I wouldn't shop here for a vehicle.
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December 2022 by Katina Hawley
Very happy with the service I received here. I drove down from Ohio for a death in the family, and of course had a problem by the time I got there. They got me in as quick as they could, diagnosed the problem, and repairs done. Unfortunately it was a major repair with the price tag to go with it, but well worth it! All was said and done in a little under three days!! Thank you to everyone at Regal!
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November 2022 by Scott Humphreys
Please check over your car before leaving the property!!!! (for anyone looking to do business here)Gone in for an oil change under a week ago. Thought things were all well. Technician push too hard on my hood, causing it not to be flush with the body brought it back up today to have it looked at and see what can be done. Lisa in service was amazing like always, but the other guy name Scott was more looking at placing the blame on others then taking responsibility for the staff‘s mishandling of my car but problem was situated and solved by Lisa and the collision department and I’m truly grateful for her and the collision centers, effort, and work to fix the situationService: Oil change
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November 2022 by TJ Gray
Best service ever! I won't go anywhere else
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May 2022 by Jackie B.
DO NOT GO HERE!! I went today and before my appointment the advisor had told me that the diagnostic was $89 dollars when I arrived he then told me it was 169 To do a diagnostic! I went ahead and did it anyways I should of ran for the door! Waited two hrs and half and was then told that my ac had issues with the high pressure sensor and it was going to cost 840 dollars so I called the Chevrolet I always go too just to verify how much it would be with them. They told me the part was 80 something dollars and labor it would come out to $179 where the hell did this place come up with $840 never again!! not even for an oil change!! I am so disgusted by this and I am so bothered I will be calling corporate and filing a complaint
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March 2022 by Karen Coleman
Went in for an oil change, came out with a smoking hood and engine light on. Requested other things to be done that were recommended, but that never happened. Don't know the problem, but had to return the next day to get the oil change corrected and the other issues completed. Dustin was nice enough to give me $20 off my bill. Not enough in my opinion.
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August 2021 by Fla W.
Today took my car in before 12 months expires oil change was no charge but received double talk these have no people skills.. at all i find them having a attitude ...i was suppose too get tire rotation included before 12 months not sure if that was done ,because i asked for a receipt did not get one really ?? Next oil change would be 49.00 dont expect me to go back ....BEWARE. TREAT PEOPLE BETTER.
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July 2021 by Suzanne Godfrey
I was very unhappy when I learned that they Made choices to tack on services like a new air filter without asking me first. They also choose to do a fully synthetic oil change when I requested a standard oil change without my knowledge and my bill ended up being 2x as much as was expected.Service: Oil change
