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April 2024 by Cara Lopez
The "lady" who brought my food out said "take my food why you staring so long" and tried fighting me with my kids in my car. How disgusting. The outside wall is covered in ketchup and the lady who made my drink used the cup instead of a scooper. What a nightmare.
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April 2024 by Cole Passmore
Our food is always delicious, there was a mess up today but the manager was very respectful and gave us great service, remade the food for us , my favorite Steak ‘n Shake to go to :)
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April 2024 by Q Smith
4 Dollar Meal Deal #7, Hit'n!
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April 2024 by Lisa Passero
The employees often refuse to serve guests after 10:00 p.m. although they advertise being open until midnight.
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April 2024 by Teresa Guy
Very nice employees
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April 2024 by Steel Magnolia
This Steak and Shake is DISGUSTING ? Not only do you get Zero stars for customer service..your drive through worker is incompetent,ignorant and beyond lazy. Our Order was soggy..yes actually soggy the bread fell apart from it and our burgers had no flavor it was inedible and gross. Don't Eat here...after I came home I was literally sick after eating a bite of this food...fries were hard as a rock...Horrible Gross Food and Service...Eat here at your own risk!
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April 2024 by Tonda Powell
It was drive thru only. Not what we were looking for. Shame because we love Steak and Shakes. Didn't even bother, just left.
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March 2024 by prettypantha
Generally when my friend and I come from Tampa traveling to Winter Haven, we for the most part always stop here while traveling through Lakeland. Their steak burgers are on point and not dry. Fries are hot and fresh. Customer service is pleasant as well.
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March 2024 by Kristal Sounier
Shoe string fries were ok..seemed a bit stale but the chix fingers were great! Upon walking in we were directed to use the kiosk to order and they walked off..as they didn't even have registers for cash?! Seemed a bit rude to me cause all I thought of was what if I cldnt read and they didn't even ask or say anything to us at all. Customer service was awful and probly won't return.
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March 2024 by Tatiana Hicks
The grill Cook tonight George made sure my food was perfect he made my burger look like it’s supposed to be on a commercial it was so juicy and
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March 2024 by Alex Willis
Food was terrible all raw, my kid got close lined by a server, and there were rats and mice running down the wallsVegetarian options: All meat and even do I love sucking meat it's not vegan approvedDietary restrictions: I couldn't eatParking: It's impossible to park at stake and shakeKid-friendliness: So u friendly my kid got close lines by a serverWheelchair accessibility: Not accessibile at all the entire store at stairs
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March 2024 by Terrie Kroussakis
Food good, employee was nice, but the place is filthy. The floors look like they haven't been mopped in years. The catsup dispenser had a glob of dried catsup on the grille..women's bathroom dirty. I shudder to think of the back where the food was being prepared. We haven't experienced food poisoning yet, but it's only been nine hours since we ate, think we are ok, thank goodness. Please shut down and sanitize the entire restaurant and then re- open.
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March 2024 by a a ron
Terrible customer service. refuses to serve food before actual closing despite hvaing already paid. rude employees.
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February 2024 by christian alma
Customer service bad. Fire these employees please!
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February 2024 by Devon McIntyre
Chatara was so nice she made my Order 7x7 because the South Florida one wouldn’t even make it highly
