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February 2024 by Rene Turner
Honestly, I cannot say enough good things about this company. Dustin and Kari have been wonderful to my family. They’ve been knowledgeable have provided quality work and craftsmanship have been understanding of our circumstances being that my mother was taken advantage of by another company for the same service that we had to go to them to have done. My mother has been disabled for over 25 years in that time we’ve used many mobility companies both in and out of Polk County The Mobility Store by far outshines all the rest it’s wonderful to have a local store we can use for good.
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January 2024 by jim vanswearingen
These people are awesome. My wife now has a new scooter that drive’s great.
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December 2023 by Joshua Scott
quick and easy process buying a scooter! Dustin was amazing
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November 2023 by Sue Gaffney
My husband is having some health issues and walking distances is difficult. We stopped to just look and we're lucky to find a scooter that was light enough that I could fold down and pick up and put it in the back of the car. The prices are reasonable and they even have consignment.The girl that waited on us was very knowledgeable and helpful.
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November 2023 by Jessie Perlado
Great selection of products. Excellent customer service
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August 2023 by Santiago Ferre
Dustin is amazing to do business with, always tentative, responsive and looking out for the best interest of the customers!!
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July 2023 by Brian Gallmeier
Dustin and Kari were incredible to work with. Everything we asked for and more! I would recommend The Mobility van store to anyone!
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January 2020 by Karin W.
Do not under any circumstances buy a vehicle from this company. In Feb. 2019 they sold me a van with a VMI Ricon lift that arrived broken, said they would pay for the repairs and then refused to pay the local dealer that did the work. The lift was heavily used and out of warranty, not "like new" as they claimed. It broke again in June 2019 and then in Jan. 2020. I've spent over $5000 having it repaired multiple times in less than a year and now have to replace it. I want my money back!
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April 2019 by Deke M.
I am sorry to update my review from 4 stars to 2 stars, after 3 years interacting with them. There are never the same employees here (except Tim who works on the equipment) so the level of knowledge is sporadic. Last time in, the two people on the floor did not get up from their desks seeming disinterested in conversation or sales. (so I bought my van elsewhere). They do not deal with Medicare and refer you out to Largo for this which is inconvenient to Lakeland. There are 2 buildings here, one for mobility products like scooters, wheelchairs, lift chairs; the other building for van conversions. I bought a used scooter and used power chair from them without incident (price high, learned later). Had to exchange the overheating power charger on one shortly after sale. They did a nice job of home delivery and pick up of chair for service. They use Eldorado lifts in their conversion vans which are not "top of the line". I ended up going to a Braunability dealer for a vehicle. They do not take trade-ins for your car or mobility equipment but will do consignment. I have moved all my mobility business to Mobility America for wider variety, more immediate delivery, better "fix" service and better costs.
