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December 2023 by Tricia K
The staff is so friendly and efficient! I enjoy coming to this location. I drive past another UPS location because the service here is the best!
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September 2023 by Cassie mills
They always remember me because I go so often. Never had a bad experience. Once there was a VERY rude customer & they held it with the upmost respect and professionalism. 10/10 experience & quick service every time!
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August 2023 by Andrea Hora
Everytime I walk into this UPS I'm greeted with smiles and amazing energy. Alyssa is always working when I happen to come in, and she is one of the most hard working employees I've ever seen. The employees up front always work swiftly to clear the line of people. Natalia is another employee who's customer service is out of this world. It honestly amazes me every time how sweet they are which prompted me to write this review!
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August 2023 by suzanne sheppard
This is my favorite location! I went in yesterday and had misread the instructions on one of my Amazon returns. I was all set to leave and bring in back another day when I had properly packaged it, but Alyssa figured out a way to make it work. Turned my day around. Terrific customer service. Thanks!
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August 2023 by Domonique Scott
Yesterday was very stressful for me and I just wanted to give a special thanks to Abby who helped assist me. This was not my first encounter with her and each experience with her had been amazing!! She is honestly so sweet and helpful! Thank you Abby you’re the best!!
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June 2023 by Dane Gordon
By far one of the best customer service experience! I used and this store a lot for my business. I must say, each time I showed up, any of the amazing staffs that are currently there would always greet me with a smile! They are fast, efficient and professional! Highly recommend them for all your shipping needs! The best hands down!Thanks guys!
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June 2023 by Stan Kozlowski
Highly recommend this store! All the employees have been amazing and very personable. Awesome experience from the start!
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June 2023 by Duane Gaskins
Very wonderful staff stopped in yesterday was treated great and although I was at the wrong place they printed my shipping label for me and the cc machine froze and was told to continue my great day.
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May 2023 by Pat Tart
This store Is wonderful!!!!! The employees are courteous, knowledgeable and a pleasure to work with every time!No matter how busy they are you never feel rushed all of the employees are great! Today I worked with Sarah who is super great of I was a employee I would hire any of your employeess,especially Sarah for my company. A pleasure doing business with your company!
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April 2023 by Tatiana Slama
I would drive from another side of Lakeland to get to this store Absolutely THE BEST costumer service . Fast, professional and super friendly
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April 2023 by Ashley N Collins
This is my favorite store. I literally live 2 minutes from the UPS in Bartow and will drive to this location faithfully... like without a question. I have developed great relationships with all the staff, and yes I know them all by name. They are so supportive and dedicated to their jobs. They always are so nice to my daughter as well. She loves to come with me when I drop off my business packages. If there is a time she doesn't come, she always says "can you tell all the ladies I said hi?"If you are looking for a warm and friendly environment, this is it. Amit, Alyssa, Sarah, Abby, and Victoria are amazing (even Steven the UPS driver is nice lol)- told you I knew them all lol. Anyways. Thank you Amit for running an amazing business. Y'all are the bombbbb!
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April 2023 by dylan wright
Alyssa and Victoria were awesome. Easy and fast shipping process here
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March 2023 by Errol Archibald
First of All, this is an extremely busy, busy location. I actually have the choice of utilizing the UPS STORE Nearby my residence, but have drove the distance in order to get here. In particular there’s one lady that’s always here, helping and catering and caring for everyone she comes into contact with.Her name is Sarah. Her attention to detail and love for taking care of customers and unwavering commitment to excellence & composure under tension. Reflects greatly upon herself and the UPS Store as a whole.Now coming here and witnessing two separate incidents where these customers “think,” The world evolves around them and their transaction is insane.The first time this older caucasian female step in front of me and began telling Sarah to send off her packages now. Without reservations or hesitation she politely let her know she would have to wait in line. Then she begin to let us know she’s from Germany & over in Germany they don’t put up with foolishness.After that remark i let her know ma’am, you’re going to get a chance also. Stop acting like popcorn.Then again today a Gentleman comes in and brings his cart inches away from my leg as if everyone must immediately submit and yield to his presence. I could only imagine what happens throughout the course of a day.I want to thank Amir for helping me today and his heart of gold for taking care of his UPS Family!Having vital Team Members like these are a huge asset and very necessary piece for any company wanting to maintain a competitive advantage over any other competition. You guys are OUTSTANDING THANK YOU FOR A JOB WELL DONE. I See immediate $$$ in Sarah’s future.So let’s make it happen (UPPER ECHELON/MANAGEMENT )and give her what she’s worth. Because on all accounts you can’t afford not to take care someone of this caliber. The People will always be the one, to make or break a culture.
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January 2023 by Kara Leah Steeno
Sarah at the Bartow rd ups store was super helpful. She moved thru my packing boxes to customers coming in with such professional ease. I loved to just watch her pack the boxes like a real pro. She is down to earth friendly and I love that in service personnel. I will visit her every time I'm back in Florida. Thank you, Kara Leah Steeno
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January 2023 by Bryan Creel
This is the best UPS store location. It really comes down to the friendliness of the staff. I was in Plant City for another reason and stopped at the UPS store there, and the staff all acted like they didn't want to be there and didn't have time to deal with whatever I was bringing them. This location is always friendly and helpful and makes our day a little better.
