“Very please with the products and the customer service will continue to buy my nicotine products from The vape store in the Lakeland square Mall they are awesome I love this place they always have what I want”
“Love, love, love this shop! The owners are so friendly and knowledgeable about their products. They have a huge selection and are always keeping up with the latest and best products. They have the lowest prices, too! I used to go to a few different about shops, but now I stick with Dreams because they are the best, easiest, cheapest, and most friendly!:)”
“One of the best smoke shops I’ve ever walked into, very nice owner named Jimmy gave me the best prices no other smoke shop can give you. very clean store as well and the workers inside are amazing help, overall my experience was absolutely outstanding, I walked out as a happy customer with a great deal. I would recommend coming here.”
“Hello, dear reader, how are you?Hope you're having a good one!
I want to take a moment to genuinely recognize this establishment and the people who make it what it is, because what I experienced here goes far beyond normal customer service—it feels like a thoughtfully built space run with real care, intention, and pride.
First and foremost, the staff deserve real recognition. Jade and Tanner (Civically) were exceptional from start to finish. They provided not only efficient and knowledgeable assistance, but also a level of patience, respect, and genuine attentiveness that is rare to encounter. They took the time to understand my needs, carefully guided me through options within my price range, and consistently focused on helping me find the best possible outcome rather than simply pushing a sale. Even under pressure, they remained composed, helpful, and kind. There was also a third employee whose name I unfortunately didn’t catch, but they were equally impressive—steady, friendly, and highly capable, moving through tasks with ease while still remaining approachable and helpful throughout.
Beyond the people, the space itself is something truly special. The atmosphere is warm, welcoming, and intentionally designed to make people feel comfortable and present. Every wall is covered in artwork—vivid, interesting, and genuinely enjoyable to look at. It’s not generic decoration; it feels curated, expressive, and alive. Each part of the space gives you something to notice, something to appreciate, and something that makes the environment feel unique and memorable.
The shop also goes far beyond being just a place of business. It feels like a community space. There are lounge areas with couches where people can sit, relax, and spend time comfortably. Entertainment is built into the experience as well—there’s billiards available, a ping pong table, card games like UNO, darts, and other casual games that make it easy for friends or visitors to stay, interact, and enjoy themselves without pressure.
One of the most meaningful aspects is the presence of a book exchange and reading area, where books can be borrowed, swapped, or shared. That alone speaks volumes about the intention behind this place—it’s not just about commerce, but about learning, sharing, and building something communal and lasting.
On top of that, the shop is actively involved in community engagement. They have upcoming events such as a clothing drive next month, which reflects a real commitment to giving back and supporting people beyond the walls of the business. They also host larger community gatherings, including a Fourth of July cookout-style event where people come together, share food, and enjoy a genuine sense of connection and celebration.
Even the product experience is handled with care. The selection is wide and well-curated, pricing feels fair and transparent, and the staff consistently work to ensure customers feel valued and respected throughout the entire process. There is a clear effort here to balance quality, affordability, and service in a way that benefits the customer first.
Altogether, this is one of the most well-rounded and thoughtfully operated establishments I’ve ever visited. It succeeds not only because of what it offers for sale, but because of the environment it creates—one built on hospitality, community, creativity, and respect.
I will absolutely be returning, because experiences like this are rare. It is not just a shop—it is a space where people are treated well, where community is actively built, and where every visit feels meaningful.”
“One of my all time favorite tobacco shops.
As a teenager I’d always be curious about this place as I’d drive by, Not knowing that one day I’d be a regular. The team has always been great to me. Allen and Ms Kathy always have made it a welcoming place to escape for a smoke break. For my daily smoke, love their in-house blend of “Buccaneer” pipe tobacco.”
“Great selection and competitive pricing, everything a convenience retailer would need in one stop. Staff is very accommodating and knowledgeable with the products. We have been coming to them for our wholesale needs for 10+ years and will continue to do so.”
“Just figured I let you know the shop down from you has posted on their bad reviews that they are fake and created by I would only assume your location. I will say this even your bad reviews don't add up to the behavior I encountered at their location from now on I will only use your location. This woman had the nerve to get upset over me attempting to return about 7 defective items which she had stated on a previous visit that she couldn't exchange juices but if I had an issue with a vape she could. Not only did she claim it was on the receipt which it wasn't it was only after I said to put up signs as people are not mind readers to know they don't take certain returns. Well since what I had purchased was a vape and the batteries on several didn't work I figured she had said it could be exchanged. When she yet again denied the return I told her to keep the items as I went to leave I told her they shouldn't knowingly sell items they know don't work. To which she came within an inch of my face while yelling at me calling me derogatory names then pushed me towards the door as I was walking out I dumped over the damaged items bin she then grabbed me by the hair and started wailing on me over a freaking attempted return. I never would've dumped the bin had she not called me names and shoved me. I called the cops and guess what they said that I was the initial aggressor which I don't get when she left the back of the counter to approach me If I had stuck out my tongue I would've licked her that is how close. She is I guess upset at her life cause a return doesn't and shouldn't ever get to that. Especially when the customer is leaving. Just figured if she is going to spread lies about your location maybe a true story would benefit you. Sorry for the long post but I will gladly from now on deal with a store that has the common sense to put up signs and have it on the receipt. I don't mind losing money knowingly it's when nothing is said while selling items they told me to my face I was taking a chance by buying them from their location. Never again. See you soon since out of 12 only 3 worked so I will be out fairly soon.”
“Aiden was more than helpful and knowledgeable, great customer service and prices. One stop shop if you're a smoker literally anything you need under one roof.”
“The ladies here were so friendly and accommodating to my MIL that was using wheelchair. We will be coming back from dade city. It was such a positive experience.”
“The Service here at Umkava Xvaperior is hands down the best coffee, botanical tea spot in Lakeland!! Dakotah, John, Sebastian and the entire crew here are knowledgeable, friendly, charismatic and have made this place mine and plenty of others feel like it’s a second home!! People come here regularly to work remotely running their businesses without interruption. More importantly there is a community that feels like the family you choose to have in your life!! Great place to come FRIDAY NIGHT for “Paint & Sip” where you can create a clay sculpture or paint a beautiful canvas piece!!”