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January 2024 by Ray Lynn
I made an appointment online, they changed it without my consent to earlier, then moved it to after when I need the hitch. They took my money - not pending - it's "paid" for zero services & are refusing to refund me, DO NOT GET YOUR HITCH INSTALLED HERE!!!!!!! They claim they tried to contact me, but my voicemail says they are lying. SCAMMMMMMMMMMMM
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July 2023 by Shane Scare
How you gonna advertise a service but can't do it?
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April 2023 by Mark I.
I made an appointment to add a trailer hitch to my car. Despite arriving on time they were running 30 minutes behind. The job was supposed to take 1 1/2 hours but I was there 3 1/2 hours. The staff was courteous and friendly. My main complaint was they had no decent chairs for customers to sit and wait on. No padding and just a basic chair. Not suitable for customers who have to sit and wait long periods for installation service.
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October 2022 by Brad Buroker
11 am needing propane and no one there with door locked. Called number on sign stating 7 days propane filling - sorry no one available to provide service.Wasted trip.
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October 2022 by Kyle Norris
Shows that they are open and nobody is here to help multiple customers. 1:23 pm on a Saturday.
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June 2022 by Kevin Mullen
If you're supposed to be open til 6 the you should be, drive there only to turn around empty handed at 355 because you're closed.
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March 2021 by Shawn Wilson
Great store, excellent selection of moving items, and terrific customer service.
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October 2020 by Kerry C.
This place barely rates two stars. The security alone is appalling. Our key card never worked and if we found the outside door to the unit closed, we had to find someone to open it up for us. It was a 50/50 chance though, because the door was usually propped open. Not very secure. Complaints fell upon deaf ears. If we were lucky, we got a shrug in response. Most times, there was no response. When we no longer needed them and moved our belongings out, and went to turn in the paperwork, the people in the front office had closed over an hour early with no notice - literally locked the door and left. We had to drive to another U-Haul location down the road, turn in the paperwork, had someone there come back and inspect the unit, etc. They didn't want to, they wanted to accept our word on it but we wanted all bases covered just in case. I am only giving this place two stars because our belongings were safe and secure for the year they were stored here. That's all. I do not recommend this storage unit. There are storage unit companies all over the place, shop around.
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October 2020 by Gabrielle O.
I looked up the hours, and showed up. The door opened, but no one was working. There wasn't a single employee in sight. The phone wouldn't even pick up. Waste of time.
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September 2020 by Emily Sanders
This place is awful save yourself time, heartache and money by renting elsewhere. We had issues with our unit and the staff was super unhelpful. The truck we rented leaked and damaged our stuff. The process to report that has been a nightmare as well. The place is infested with bugs and I don't just mean in a Florida way to expect bugs. They were inside our bags and boxes all over my daughter's clothes too.
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August 2020 by Ben Johnson
Don't come here for propane refills. I had to wait for over 45 minutes so they could send someone from a different store to refill my tank. Poor customer service.
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July 2020 by Marshall barber
I don't know that I have ever written a review like this, but this place saved my day a couple weeks ago. I had a great experience with help from Gloria (the owner) Devon, and Jean.I came looking for a trailer to put a golf cart on - I needed a 5x9 utility trailer and was driving a 2017 GMC Acadia with factory "pre-wiring" but needed the adapter for the standard 4 wire system. I looked in 3 different auto shops but they didn't have it. I was in a bind because I needed to pick up the trailer and hit the road that day and I simply wasn't prepared. I got there about an hour before closing and tried to splice the wires myself. At about 7PM, closing time, Gloria came to check on me. I figured the business was closing, she was probably coming to ask me to leave. I was out of luck. All that was fair.Instead, her and another employee (turned out to be a district manager) came and helped me for 40 minutes and had the wiring adapter that nobody else had in stock. The owner of the business, Gloria, got on her hands and knees and worked on the wiring which I had mangled myself in order to help a customer in a bind. They saved the day and provided customer service that was so much better than fair or reasonable. They truly went above and beyond. If you're in or near Lakeland and need a truck or a trailer, don't waste your time anywhere else. They have what you need and just opened a great new shop on US 98.
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July 2020 by Kristen
I've only been here to purchase boxes (I have not rented storage or trucks). The staff has always been friendly and helpful. Unlike the old location, the new location has a large parking lot which is much appreciated.
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June 2020 by Hollie Sadler
Gloria is a great woman and very helpful in every aspect. She is a true blessing and you would be hard pressed to find someone as caring and committed to her customers. I would give 10 stars if allowed. Awesome awesome awesome woman.
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May 2020 by Dawn S Clardy
They are moving to a brand new location. We rented a 15 foot truck and an auto transport for our car one way from South Carolina. Our experience with both locations was great. We rented a storage unit from Lakeland and the employees were great. Gloria and Nikki were phenomenal. We can't thank them enough for all of the above and beyond that they helped us with. We would not hesitate to rent from them again.
