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November 2023 by Shari Trowbridge
We've rented from this location several times and always had good service. This time though, we drove the truck 55 miles and we're charged for 83 miles. That's at $1.19 per mile so not just a couple dollars. They sent me a photo of the mileage so we can't prove our part. Although we do know where it was driven and no possible way it could have been 83 miles. Of course they got huffy saying they wouldn't cheat us and I agree. They wouldn't on purpose. But somehow either the odometer was off, or the mileage reading was wrong. Very unhappy with them not being willing to listen or offer anything to help. Will rent from other locations from now on if we use uhaul at all. Terrible.
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November 2023 by Kevin McBride
Easy drop off along the wall. Very helpful owner.
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August 2023 by Alesia
Convenient for those who need to leave their vehicle while renting the U-Haul with Plenty of parking for their vehicles, anywhere from a few hours to overnight. Nice, clean, well kept rentals makes for peace of mind traveling/moving. Very Clean facility and plenty of add on items such as various sized moving boxes etc, furniture & appliance dollies. The friendly & helpful staff, numerous variety of U-Haul trucks, Vans and Trailers makes this location my Favorite go to for all my hauling needs.
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July 2023 by Alesia Swierczynski
Convenient for those who need to leave their vehicle while renting the U-Haul with Plenty of parking for their vehicles, anywhere from a few hours to overnight. Nice, clean, well kept rentals makes for peace of mind traveling/moving. Very Clean facility and plenty of add on items such as various sized moving boxes etc, furniture & appliance dollies. The friendly & helpful staff, numerous variety of U-Haul trucks, Vans and Trailers makes this location my Favorite go to for all my hauling needs.
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July 2023 by michele smith
Went so smooth and the person at the desk was super helpful and then afterwards Rodney was really nice and called to let me know we left something in the vehicle. The AC was really cold in the very clean truck cab which helped out A LOT. I will recommend for sure.
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June 2023 by Tom Crider
I went to the location on West Memorial in Lakeland to pick up a small trailer. I had called ahead, of course, and they were very willing to work with me on my kind of crazy schedule. Told me I could return the trailer after hrs. I was very happy with the service.
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May 2023 by Chris Hartshorn
Had no wait time at all, came in and ordered the vehicle needed and was out the door and on our way. Friendly staff nice work guys
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March 2023 by Roberta Shackelsworth
Great people, thanks for helping me
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August 2022 by Keith Kelley
This location does not rent or allow returns of trailers. Save your fuel and time. Go to another location. The employees were kind to directMe to shepherd road location.
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June 2022 by Joseph Khoury
They were so nice. We rented some accessories we didn’t use and they didn’t charge us for them. Very helpful and knowledgeable place.
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February 2022 by D M
I needed a utility trailer to rent and they did not have one at that time, but searched and found me one within minutes. They were the only storage facility to answer my call (I called a few). 100% professional and excellent communication skills. I honestly will use them in the future for any of my storage or rental needs. Highly recommended! 5 start service.
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February 2022 by Jenna Bramer
This place is terrible. Would not recommend to anyone. The lady in the front is a joke.
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December 2021 by Kevin Mayorga
Terrible service and the managers were not professional. I would never recommend this place to anyone. I hardly ever write reviews but this place is terrible.
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March 2021 by Gracie Godley
The women that helped me were super nice and very fast. I didn't have a reservation but explained my situation and why it was so last minute and they did everything they could to help me out. I would DEFINITELY go to the Alamo location in Lakeland, Fl for any future needs. Wish I had more stars to give.
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September 2020 by Kapruskia Pedroza Boyasbek
Terrible ... they don't clean car cabs, windshields is dirty, believe not disinfected the cars between rentals ... I understand that the cab has a smell because the people who rent are moving things and working hard. But in the midst of this Pandemic, the cabs are dirty, at least: DISINFECT !!!Terrible ...no limpian las cabinas de los carros, los parabrisas sucios, o por lo menos desinfectaran los carros entre alquiler y alquiler... Entiendo q la cabina tenga olor porque las personas q rentan están moviendo cosas y trabajando duro. Pero en medio de esta Pandemia q las cabinas estén sucias, mínimo: DESINFECTEN!!!
