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May 2023 by Terri Lanius
That was my first time there. I was looking for waterless shampoo for my cat. I ended up getting wipes as a replacement, cuz they were out of the shampoo. The person that helped me was very nice an helpful in showing me where things were that I was looking for. They have all kinds of things for your pets. You can even take your pet to the store an help them pick out their toys. I really enjoyed my time there. It was very nice.
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March 2023 by Troiski Troy
Never been
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April 2022 by Lorski M.
Very friendly and great with our fur babies
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April 2022 by Cathy Arnold
Very great and very helpful
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February 2022 by Ireisa Borges
Very nice staff & fair prices
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October 2021 by Susan
Great selection and knowledgeable employees
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August 2021 by Linda Henderson
Great!! Server was great food was delicious.. just over all nice experience
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August 2021 by Jeff Mcmullin
Wonderful place
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March 2021 by Ann W.
Staff members were not helpful. One pointed me in the direction of the item I asked for. When I came back saying I couldn't find it, another staff member just reiterated that it was in that area without coming to help. I found it in the top shelf. When I pointed out to the cashier who may have been the manager that they were on the top shelf and a little more direction would have been helpful, I got to response. I was one of 3 people in the store which had just opened. It wouldn't have been that difficult to walk 20 feet over to help.
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March 2021 by Pamela R.
A beautiful soul named Deborah came and helped us out today. She helped with all my questions and even though I donated to the SPCA a couple days before I bought some more treats and donated again because she is so lovely. They do need to update their name tag machine. Bartows is newer and has better updated choices.
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August 2020 by Giorgia D.
All of the staff here is amazing! Three pets - never an issue! I don't know why anyone would post a bad review - unless they were confused about location. They are busy - always so plan ahead!
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August 2020 by Robert Mary Ann M.
My 6 and 8 year old boys wanted to get a guinea pig. Ryan and Vic were not only extremely knowledgeable but also amazingly patient with 2 VERY excited and loud boys. Staff is cleaning behind every customer for safety. I had a water bottle that came with our cage that leaked. The manager replaced it with a better brand immediately with no additional charge. I would highly recommend this location. Robert (A very happy dad.)
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July 2020 by Delia C.
The people working at this Lakeland store are polite, helpful and patient. Due to our age/health and COVID we are not going inside stores to shop, we call requesting curbside pickups - the people that answer the phone - take our orders give great customer service. They take the time to look up our past orders so our fussy pets will get the food they like. During this stressful time I want them to know my husband and I really appreciate the service - and thank them for helping keep us safe. I highly recommend this store to anyone in the area reading this. And please wear a mask when you shop there - keep these kind people safe. Thanks.
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June 2020 by Tricia Clark
Chase loves all the girls!
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April 2020 by Robin G.
Yesterday I needed to pick up calming biscuits and chew toys for our dog so I headed to this Pet Supermarket. I was so impressed how they were handling this Covid-19 situation. They had the sidewalk marked the appropriate distance apart for shoppers to stand (glad to see most of us were wearing masks) and an attendant at the door. I was not allowed to wander through the store. She took my order from the door. I waited until the person inside paid for their order, then I was allowed in to pay for my order. Everything was waiting at the front desk. Before I stepped up to pay the cashier sprayed down the counter top and debit card reader. All employees were properly masked and I believe wearing gloves! KUDOS to them for doing their part!
