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March 2024 by Sandra Dean-Trotter
Very nice ladies in this store.
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March 2024 by Trisha stevens
I had my jewelry delivered to this location, the ladies who helped me receive my order where very kind no complaints. I had to come back a week later for the rest of my order again kind and polite. Wish I could end my review on that. Unfortunately there was an older lady associate who was eyeing me down the entire time I was standing there. Walked up and just kept looking at me in a rude manner. Side eyeing me and not polite at all. I had my daughter with me who was sitting quietly at a chair looking at rings and that lady sat behind the counter not to far from her next to another lady. The same lady who had been giving off judging behavior says to the other lady ," hm jewelry must be very cheap this time of year" in a condescending tone. As she's looking me up and down. The other lady was confused and said what? and the lady eye motioned at me. The other lady put her head down and said oh I don't know. That lady was very rude and unprofessional. And that was very embarrassing. I am nicely dressed well mannered woman only thing for her to judge is my hair color or tattoos. I work very hard for my money. I chose zales to treat myselfand feel good. Just to be treated like I was less then her. And looked down upon . I didnt chose zales to come in and receive looks and Coniving dispicable comments aimed at me with my daughter present. I am a csm and that is absolutely unacceptable behavior from any business especially a high end jeweler. She should be ashamed. And she alone made me regret the decision to have bought, or anything shipped to that location. Very unprofessional. Ruined my whole experience.
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February 2024 by Tonio b
Rebel an Lana was great to work with.I traveled from Wesley Chapel
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February 2024 by Thomas Johnston
I had an absolutely fantastic experience getting an engagement ring from Zales with Emily. She was so focused on helping me find the perfect ring for my fiance, and made the whole experience extremely comfortable. I will definitely be looking to Zales again for my next jewelry purchase as well.
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February 2024 by Kadene G.
Emily was absolutely wonderful! She was so helpful and patient with us during the custom ring making process and did whatever needed to be done for it to be my forever ring. I highly recommend you work with Emily!
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February 2024 by Victor Hernandez
They are very friendly, they serve well ?
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February 2024 by Limarys Rodriguez
Rebel exceded the expectative for us very nice friendly and professional for the costumer I love people like her thanks so much she’s very professional doing her job I love Zelles and the employes like Rebel ❤️❤️
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January 2024 by Kristie M
Sheila at the Lakeland Square Mall Zales is GREAT! She is so sweet,knowledgable, and patient. She helped me find an everyday wear beautiful gold necklace that I love! Also, I went in with my mom the next day for her to pick out a new chain for her everyday wear necklace since I had such a great experience and they had a great sale. My mom is very particular with what she likes and Sheila helped her find what she liked and was looking for! She was very professional, and went above and beyond! Thank you so much, Sheila! If you are in the area and jewelry shopping, go see her! ?
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January 2024 by Sonja Drummond
I wet to Zales to have my necklace cleaned. It wasn't too busy, but the service was great and the attendants were wonderful.
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January 2024 by Theresa Ferrante
It was slow service, but they were extremely busy & the staff were doing the best they could.
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January 2024 by Steven Osborne
Emily has been a tremendence help in my Christmas shopping. I rate her with a 9 rating.
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January 2024 by Sherry DiSantis
Emily was great helping me find the perfect ring.
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January 2024 by Ashley East
Great area
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December 2023 by Kimberly Thomas
Great customer service. Emily went above and beyond. Had one minor but fixed immediately. Look forward to my next purchase.
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December 2023 by Emily E
This is by far the rudest group of women. Unless of course you are spending thousands of dollars. I am a nobody but I will NEVER buy another thing from any sales after the way they treat people.
