-
December 2023 by Terry Gilley
Great customer service at the Lakewood ranch store. They will help in any way possible. Management here is the best around. Place is clean and taking care.
-
July 2023 by Lexi Jett
Shout out to Tabatha, no annoying paper work, very quick and respectful the whole time, and its a very clean office and property. Would definitely recommend to my family or friends. Thanks Tabatha!
-
July 2023 by Sophia Loughry
Terrible service. We only needed to rent a unit for two months for a move and it was completely infested with cockroaches, bugs, and WASP NESTS. Ended up having to toss most of the furniture we had. No solutions or reimbursement.
-
April 2023 by Brittany Anick
This location is a joke!Everything was great when I made the reservation for my unit.4 days before my move-in, I received an email saying my account was closed. I immediately panicked because I was moving and depended on having this unit. I emailed right away and called the following morning. I was told via phone I would receive a phone call back and resolution that same day. By the afternoon, I heard no response so I called again. I was told yet again everything would be fixed by the end of the day. No response, no return call, no return email.I called yet AGAIN the following day, was told again I would receive a response and follow up call by the end of the day. AGAIN nothing. I had to call as at this point I was supposed to be getting into my unit the following day.Anyone in a position to have to move and depend on storing their items is already stressed enough let alone have to run around and chase down someone to fix a mistake on the companies end. I finally get the girl in charge of reversing the closure of my account who gave nothing but excuses. “I was busy and getting to you, I got your voicemail after hours, etc” instead of apologizing and hearing my concerns she chose to continue to talk over me and defend herself. Absolutely rude. I called to file a complaint and received a $25 credit. What a joke. If you are looking for reliable storage, look elsewhere! There’s reasons they have deals and are affordable- because their service is terrible.
-
April 2023 by William Drake
During an already stressful move. Tabitha provided customer service above and beyond and made my experience so much better! Go here for all your storage needs!!!
-
December 2022 by Jake Wood
Don made my storage unit purchase experience seamless. I’d recommend to friends and family!
-
December 2022 by Jasmine Walker
Tabatha was amazing. I came in to get info on storage for my mom. An she answered all my questions was very detailed and super nice. Will def be renting here for my mom.
-
December 2022 by Vickie Gilley
Still so happy with the service. Always seeing Tabatha and Don out cleaning and being friendly. Place is so nice.I picked this public storage because the location was good for me, I have heard alot of nice things and I'm glad I did because there True,not just because of the clean units but the grounds are very clean and the staff is very friendly and helpful thank you for your help and making it easy as possible.
-
October 2022 by Mike Sampson
Very good experience dealing with Don at your Lakewood Ranch location. He is very professional and informative. After I reserved a space online, he followed up with me by phone to answer any questions I might have. Great service!
-
October 2022 by Kurt LaRose
Horrible had reserved a unit and was calling to verify it was all set and I'm coming from north Carolina and they sold the unit out from under me said it was a computer glitch I called multiple times to make sure rhe unit was all set everything they said yes. And lied so don't give them your business.
-
August 2022 by Ashley Peto
Don made the process so easy renting a storage unit he showed me a 10 x 20 a 10 x 30 so I could feel more comfortable renting the size I needed thank you
-
August 2022 by Karen Borgia
Wonderful job getting us a storage unit the day we arrived.Thanks for all your helpTabatha and Don were awesome.
-
July 2022 by Susan Scribner
Tabitha and Don are extremely competent, professional and friendly. "Customer service" is important to them and they made our rental experience easy and convenient. Highly recommend this facility for storage needs.
-
July 2022 by Nick McLaughlin
Terrible service. My company rented a space online. Public Storage sent us the access credentials for move day. Our movers showed up around 5pm and attempted to use the access credentials. It turns out that Public Storage sent us incorrect access credentials and since no one is present at the site, our movers had to turn around and wait till the following day. This cost my company $773.50. I called to connect with the property manager who said she would check with her regional manager. It has been 45 days, no less than a dozen calls later and still no one has responded back to resolve this issue. I am certainly the one to give you a chance to make it right, however this is clearly unacceptable. Stay away from this location!!!!! No one is ever on site and will not communicate with you.UPDATE: After continued efforts to get someone to call me back, Don at the front desk picked up the phone and heard my frustration. He stated that their front gate glitches often which corroborated our frustration. He called me back the following day and stated that Christina, the District Manager will not be calling me back and that we are welcomed to take them to small claims court.....seriously?!?!. Where has service and professionalism gone? How is that Tabitha, the property manager and Christina, the district manager cannot make a simple call to apologize.Please stay away from this place.
-
April 2022 by Andrea Saxion
Great service! Don was very helpful when we reserved our units. He was especially helpful when the size we needed wasn't available. Don went over and above to find us a second unit to accommodate our needs. Public Storage has been great to work with during and now after our move.
