-
October 2023 by Maddie
Brittany B was amazing, I had questions about getting my son an account, and she answered every question I had and found the best option for me.
-
September 2023 by Bob Bing
I don't know why the stars are 5, my first time in this branch was horrible. The staff in Land O Lakes FL was not professional and was discriminated against costumer in a case as follow. I made an appointment online (Sep 9 at 11:30 Am with Dawn Nelson at TD bank at 22711 FL-54, Land O' Lakes, FL 34639) and came on time, two associates was working with customers ( about 7 including me waiting in queue, as I said two already in the service with associates, I am the only one in the queue with an appointment online ahead and I don't know the two in service whether or not they made an appointment online or not but it didn't matter but I was waiting ) and one of associates is Dawn Nelson supposing to meet with us on 11;30 am. I showed my schedule list in a printed-out paper to her. However, she was busy with one customer and said she was busy without further explanation, or not even asking us to have a seat and wait in lobby, etc. Then we seated and waited for our turn. But when another associate was finished with her customer, Dawn Nelson didn't ask her to take over my case, then I had to wait for more than 45 minutes after Dawn finished her serving with her costumer. Worse than that, during the 45-minute waiting, that associate switched three customers even one of them came later than me. More, when a new customer came and said he had an online appointment, that associate took him in and did an explanation to people waiting in a line and said he made an appointment online and has the priority ( this happened almost same time when Dawn Nelson took over our case). Why didn't that associate do it during the time I was waiting? By the way, I complained to them two times during our waiting time, the first time I was very polite, second time a little angry. Their attitude was nonchalant, no words and no explanation.I think TD needs to train its staff.
-
September 2023 by Bo D.
The staff in Land O Lakes FL was not professional and was discriminated against costumer in a case as follow. I made an appointment online (Sep 9 at 11:30 Am with Dawn Nelson at TD bank at 22711 FL-54, Land O' Lakes, FL 34639) and came on time, two associates was working with customers ( about 7 including me waiting in queue, as I said two already in the service with associates, I am the only one in the queue with an appointment online ahead and I don't know the two in service whether or not they made an appointment online or not but it doesn't matter but I was waiting ) and one of associates is Dawn Nelson supposing to meet with us on 11;30 am. I showed my schedule list in a printed-out paper to her. However, she was busy with one customer and said she was busy without further explanation, or not even asking us to have a seat and wait in lobby, etc. Then we seated and waited for our turn. But when another associate was finished with her customer, Dawn Nelson didn't ask her to take over my case, then I had to wait for more than 45 minutes after Dawn finished her serving with her costumer. Worse than that, during the 45-minute waiting, that associate switched three customers even one of them came later than me. More, when a new customer came and said he had an online appointment, the other associate took him in and did an explanation to people waiting in a line and said he made an appointment online and has the priority ( this happened almost same time when Dawn Nelson took over our case). Why didn't that associate do it during the time I was waiting? By the way, I complained to them two times during our waiting time, the first time I was very polite, second time a little angry. Their attitude was nonchalant, no words and no explanation.I think TD needs to train its staff.
-
July 2023 by Kathy B
The staff here is excellent. I’ve opened accounts online and tried to get issues resolved over the phone with much frustration and no resolution. The manager and staff at this location have always made things right.
-
June 2023 by Moe ELBooz
I love this bank. Every thing you need. I strongly recommend to make it your first choice. Natalie was so nice polite and very professional. And so the other team members
-
March 2023 by Katelynn W
Jeremy is so helpful!!
-
February 2023 by Barbara Diane Ebanks Pereira
Friendly courteous and professional
-
December 2022 by Tyler S.
I visited the new TD Bank location in Land O Lakes today and had as great of an experience as other locations I had visited. I have been very pleased with having a bank that aligns with diversity and supports LGBTQ+ as a bank. My husband and I always feel very welcome and respected and we feel more than a number at TD Bank. Great customer service and the building is very modern. Highly suggest this bank!Aileen was great to work with and she was able to help us open a new account for a family member and open an additional checking account. She was personable and made the process super easy and stress free. Very accommodating and inclusive as well.
-
December 2022 by Gandhi Perla
Just Wow. I highly recommend them. Quick turnaround and great service.
-
November 2022 by Nicolette Gersh
Stopped by to deposit a few checks and the staff was amazing. Went above and beyond to make myself and my daughter feel welcome. I had contemplated switching banks but thinking I may stick around with TD. Excited to have this branch! Thanks for everything today ladies!
-
October 2022 by Jonathan Stevens
Map needs correcting. It’s under construction and there no outside ATM.
