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November 2023 by Jenifer N.
Walked in the door that I couldn't open from outside. I entered then was asked what I needed, Asked for one thing and was told to stand where I was just inside the door he will go get it. Of course now I have the wrong product and I am now out $10. So I will now go to home depot to get what I need where I can walk in and read the label and ask questions if I have doubts. I should have done that the first time
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November 2023 by Paul Simon
All kinds of good hardware stuff. Even had sheet glass. Nice helpful folks.
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November 2023 by Melissa Hurley
Went there to get 1 specific thing. Went to it immediately and got it. Then remembered I needed to find something else, the gentleman that was standing beside me could tell I was looking for something (he worked there), asked me what it was. Told him, and he knew off the top of his head they didn't have it. Then he told me about the other store and that they did have it. So long story short, employees are nice and helpful. I try and go to this one when I need to go.
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November 2023 by logan p.
Extremely rude when you walk by the two older greeters. The door locks by itself and they tell you on the door with faded signs. The ass up front decided to mention it as well. What a welcome. Walked right out
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October 2023 by Melodie M.
I can't believe I haven't reviewed here before! I love this store in comparison to Home Depot: here, I can always find multiple employees to help me or talk to me, there is rarely a line at the register, I can more easily find products since the products are limited, and getting in and out is a quick breeze. Not to mention the convenient location just east of 95 on Lantana Road with its own parking lot.I have gotten keys cut here, asked employees many questions - thank you for helping me! And I just enjoy being in a smaller store that doesn't feel overwhelming or vast. This is especially convenient when I just need a small product, like a nut or bolt or something I can't name. I love that Ace has its own brand name products, which keeps the costs low,I recently needed caps to put on a chair, and I was surprised by how many options there were. I was able to double check my thoughts with a kind employee, and got out the door confidently with the right product. Thank you!
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September 2023 by Heather Klein
This location is so wonderful! The whole staff is always helpful and so knowledgeable. Fred and Hank helped me out today and even customized some hardware for my door handle. They really are the helpful hardware folks.
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September 2023 by Joseluis Abanto
Great customer service.I prefer to go over there, because the personal are very friendly, no like home depot, where no body cares.
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September 2023 by Jeff Tams
Everyone is helpful and very knowledgeable. You do not need Home Depot with people like this.
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August 2023 by PdXtreme301
Sam in the hardware area was more very helpful. This is a small store and great. Small town feel in this store
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August 2023 by Gayle Mitchell
Going into ace hardware versus the other store (we all know what that is) is a night and day experience. I went in to get some screws to fix something and the guy explained on what I needed and you didn’t have it but helped me find an alternative to fix what I needed to get done. He was great! I will be back!
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August 2023 by Roberto Bahamondes
I have been a resident in South Florida for over 30 years, never before until now I have walked into an Ace store location. A loyal shopper to one of their largest competitors, always purchased everything I needed with out checking some where else. After some many years I got used to the competitors rude and quite often unprofessional service. I can't believe how good the service has been by the staff and store in general for the last 5 visits I done to the Lantana Rd location. Congratulations to everyone at this location, you are absolutely an amazing team! Now I wonder if all your locations have the same customer service approach. Outstanding ?
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July 2023 by Glen Fields
Small shop, locally-run. I'd give one star for the lack of inventory, and 5 stars for the knowledgeable, helpful staff. 4 is a fair split
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July 2023 by Jeff ..
I was in the Lantana branch of ace hardware where I go a lot great place amazing employees great knowledge and smiles when you walk in the door. But yesterday I was there around 3-3:30pm to find a few nuts and bolts I was greeted and helped as normal but then I hear a man yelling around the corner you could hear him from the front of the store he was so loud but what disgusted me most was this man stating he was the owner of the place was using profanity and had his finger in the young ladies face and was saying don't question him about what he does. The young lady just kept working on the project she was working on I have seen her in the store before she is always doing something if it helping customers or working on something, she always has a smile even after he if I could say embarrassed that young lady she finished what she was doing and then went on to help another employee put stuff away I wanted to let her know she is a wonderful young women who is hard working and always has a smile even after that show she still smiled telling me to have a great day as I walked past her this so called owner really need to learn how to treat his employees with respect definitely the good ones!!
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July 2023 by Shawn C.
Very small store and lot. Workers were very friendly except for the manager. Very angry looking person that was less than helpful in fulfilling a coupon that was on the ace app. Even the one girl at register agreed it was silly to not honor it but manager just walked away without any real explanation. Customers service is dead with management here but the other workers were friendly. Ace's saving grace is the price for the product is unmatched around here; so, next time will go to a different location and do curbside to avoid low customer service. Too bad because Ace is NOT the place with the helpful manager folks!
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June 2023 by Shane Hannafey
This is going to be my main choice for hardware/house needs/etc. I love my new Weber grill and love the service and attention I got based on Manager Dave Rich's recommendation. I actually bought the grill from the Greenacres store, as they had a bigger selection, but Dave sent me over there. They built it for me and delivered it. I had a slight problem with it and they took care of it very quickly and that customer service means a lot to me.
