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January 2023 by dave geer
2 1/2 years I have been dealing with the most incompetent Pharmacists and techs in my 61 years of life.DO NOT go to this location save your frustration for something else.I have NEVER been here without a problem… some of the rudest people ever dealt with and I’ve been in the Bar Restaurant business since I was a kid.They have lost prescriptions taken up to 10 days to fill quite a few. I have several conditions which require daily medicines to function that I can’t be without for 10 days.I could keep going but not worth my time. I have to find a new pharmacy biggest problem is calling 8 doctors offices noticing them of a new placeGood Luck
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January 2023 by Nikki Swanks
This location need to train your workers in the pharmacy customer service. There service is very poor. Their attitude is very unprofessional.
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January 2023 by Rosa Lyn
That what I call excellence,a valuable employee,a really good job ,every business need a woman like her , thanks ????
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December 2022 by Margaret Lumia
They did not have an ophthalmic antibiotic in stock. Made us come back later in the day after giving 1 of 2 prescriptions. When we came back, they said that it was out of stock and to come back tomorrow. It is for an infection, they should have transferred the script to a pharmacy that had it in stock.
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December 2022 by Steven Frick
Even know sometimes it could be a wait at pharmacy dept because of Covid testing! The employees there are so Helpful!
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October 2022 by luz balcazar
I was in the E. R. Last night and they faxed 3 prescriptions to CVS at 4511 Lantana Rd, I called around 10:20 am and it said I had 3 prescriptions in process, I went by around 12 pm to pick up my medication and they told me that they were being processed and they would be ready in 1 hour, so I went at 3 pm just to be told that they were in process and it would be another hour . This is very sad and unacceptable because I'm in a lot of pain,I will be switching pharmacies,no doubt about that one.
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August 2022 by Cheryl Spercel-Scott
This location is filthy inside and out the service in the drive thru disgusting. From employee rudeness to breaking HIPAA laws as (example I witnessed personally being on hold while mic is wide open for over 15 minutes) with no regard to your personal information being shared … there is absolutely no customer care or regard to filling your prescription in a reasonable time. They over use the robotic automated phone calls to inform you of what is ready then not ready when you arrive…… ex: a prescription called in four days ago and necessary is out of stock yet you find this out as you sit at the drive up window… associates then become extremely rude to you , as you leave they cram. your debit card and prescriptions in the plastic basket with … no thank you, zero professionalism, this CVS location screams of violations both for safety and cleanliness. It speaks volumes on lack of management… employee training, This Military & Lantana Rd has been reported for breaking HIPAA laws.The most undesirable , dangerous CVS location in the county.
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April 2022 by Erica S
Bad customer service! Have to wait over a week to get meds refilled. I keep getting the run around to fill my meds. Even, though I have good insurance. It just doesn't make sense! Always run out of meds & in Lots of Pain before they get around to filling meds. This location use to have the best people who cared about others. However, this new crew could care less! Don't go here to fill your meds unless you want to be mistreated & wait weeks for meds! CVS, wake up & start caring about your pharmacy customers. THEIR LIVES DEPEND ON IT!
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March 2022 by Kristine K
Worst pharmacy around. I’ve been using pharmacies since I was a child and have really great ones and then there is a place like this. It’s not all CVS locations, just this one. Takes forever in line, they don’t pick up the phone, they are not willing to help you out when you’re crying because your insulin bottle broke and it’s the weekend. Damon and the pharmacy staff at Walgreens on Melaleuca are the BEST, you’re much better off taking your prescriptions there.
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March 2022 by Azin Steadman
Horrible customer service. The line at the drive through to pick up your prescription takes at least 30 minutes. They sometimes don’t run it through your insurance correctly which causes you to have to circle around and wait in the line again for 30 minutes . You can refill a prescription through the automated service but then when you go to pick it up it was never done.
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November 2020 by Grzegorz Macialek
Definitely the worst CVS I ever used. There is never enough people working there, pharmacy customer service is not existent. They never refill prescriptions on time or at all, not to mention try to call them! Nobody ever pick up! Maybe to die the fact that there is most of the time one pharmacist working! Overall disgusting dirty whole in the wall! Never again!
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September 2020 by Patricia A.
The Pharmacist and techs at this branch, are the best! Always friendly, and they work with you trying to get best prices. Thank you guys!
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September 2020 by David Askntell
Ive been coming here for a while now. And all i hear is old people crying over medicine and the long waite times. "NEWS FLASH" This store does not revolve around YOU old people dont like it. Move outta state. Make florida GREAT again. !!!!!.. These guys and girls bust their tail trying to help you all out and all you do is cry and whine, Guess what ?? its not the 60's anymore.. dont like it leave. !!!
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July 2020 by Shannon J.
WATCH YOUR RECEIPTS!!! I was buying contact solution & soda. I went to the checkout to pay for my stuff. I'm using my debit card. On the screen for card purchases it asked if you want to make a donation. I said no. The lady behind the counter asked me if I wanted to make a donation. At first I didn't understand her so she asked me again. Before I could say no, she pushed the button for me to make a $1 donation. Now I'm ready to pay & the card screen asked if I wanted cash back. At the same time I'm selecting NO, the $20 cash back button was being pushed at the same time. I'm looking at the screen & see my purchase is $20 more than what I was spending. I select NO that wasn't correct. Again, I select NO that I didn't want cash back & again the $20 cash back was being selected at the same time. Another employee happens to be walking by & used the pen to select NO for me. No other buttons were pushed at the same time. I finished my transaction & leave. I get home & call the store to speak to the manager. She gets in the phone. I tell her what happened & she said because they clean the screens so much that the POS system has been doing crazy stuff all day. I let her know that it's probably not the POS system but her employee. So the store manager covered up the BS her employee was trying to pull on customers.
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June 2020 by Charles Willis
We have been shopping at this CVS for the past 4 years. It is always fully stocked and clean and sanitary. The staff here is always professional as well. Definitely one of the best pharmaceutical stores in our area. Will continue to shop as well.
