-
September 2023 by Michelle Graham
As of today, my husband and I still have not heard from Rich or Erin regarding the defective Maytronics robotic pool cleaner. We went to the store on Labor Day. Each employee is well aware of our issue and are embarrassed that the machine has not been replaced. Rich lied he only called me after I posted the review. He was more upset that I posted the review that he was about our problem. A week has gone by and my husband and I still have no help. Do not spend your money here. We have purchased a pool pump and all our pool supplies from this store since 2015. Shame on you both Rich and Erin. You will lose a lot more than the $859 because you choose to disregard my husband and I and note take care of us. I have worked retail and your customers in the store with us and all your employees can not believe the poor treatment we have been given. How do people like you sleep at night. I pray God will have mercy on you.
-
September 2023 by John paul barrett
I can’t say enough good things about this store. The employees, Joseph and Logan have given me extraordinary service every time I’ve been in the store, including helping me to the car, because I have physical disabilities. I’ve had an issue with my Pintar vacuum cleaner, there knowledge on the product and their effort and patience with me. It’s rare that you find customer service like this anymore. My hats off to the owner of the establishment to find a staff that cares and goes out of their way to the customer.
-
September 2023 by Gerard Gallagher
Great service and very nice staff. Also a very good location to buy chlorine for soft washing.
-
August 2023 by Graham Family
We spent $865 in January on a robotic pool cleaner. It worked for 5 months. While Joseph has been extremely helpful, as of today and numerous phone calls and visits, we still have a broken machine. We've waited patiently they've had the machine over 3 weeks for repair. The saddest part is we are frequent customers and only purchased the item based upon their recommendation. To date, Joseph is the only person who has shown concern. The owners have not reached out at all. I would never spend another penny at this store. They are scammers and certainly do not care about the quality of items they are selling. I am sure it's no surprise they no longer sell the item they recommended to us. I am filing a claim with the Attorney General and Better Business Bureau. It's sad that we are out $865 and no one is taking responsibility. Spend your money elsewhere. Definitely not here.
-
August 2023 by Mary Jo Capotrio
I visited PInch A Penny (Lantana) last week to get my spa water tested for phosphates. Joseph helped me. He was very personable, professional and knowledgeable. He very thoroughly explained everything I asked him about chemicals needed for my hot tub/ swim spa.I give Pinch A Penny five stars and thank them for providing knowledgeable employees, like Joseph, to help their customers.
-
April 2023 by Kevin Rodberg
Great advise getting my daily water chlorinator back in operation
-
February 2023 by Joice Suarez
sister in law went into the store to become a new customer and was asking for prices and a random American guy didn’t get his name interrupts my conversation with the front desk & stated “I was his competition and to not give me any prices and he stated he’ll refuse to sell go me and or give me any information.” She was simply there to become a customer and buy supplies but I guess he doesn’t want our support.
-
January 2023 by Joice Rodriguez
sister in law went into the store to become a new customer and was asking for prices and a random American guy didn’t get his name interrupts my conversation with the front desk & stated “I was his competition and to not give me any prices and he stated he’ll refuse to sell go me and or give me any information.” She was simply there to become a customer and buy supplies but I guess he doesn’t want our support.
-
January 2023 by Suarez S
Horrible place to go to for your pool needs!!! Customer service is absolutely horrifying!!!! Avoid this place at all cost! Big time scammers
-
January 2023 by Rachel Scheel
Came in to talk to someone about some of our pool issues and Pablo spoke to us at length. He was very helpful and knowledgeable about what some of our pool issues could be. We will definitely be back and will recommend this location!!
-
June 2022 by paul alter
We had about 150 black mold spots on steps and shallow end of our pool. Contacted Lake Worth Store as that is where Gilbert provides home service, (as he did a great job on my daughter's pool who lives in Lake Worth). He surely worked MAGIC on our pool, every spot was GONE within 24 hours. He provided excellent service and so glad we were able to get such quick, professional service!
-
March 2022 by Joseph R.
I had a pool guy that was charging me 150 per month plus any Chemicals for the month. After 2 months of getting an average bill of 210 dollars I know I was being ripped off. I fired him and went to Pinch A Penny with a water sample and they told me what I needed and it cost 50 dollars and my pool looks amazing. We are maintaining my saltwater pool with minimum expense now with bi weekly water checks because they don't upsell they let you know what you need and it feels great knowing they are there to help.
-
September 2021 by Gary Voet
I can't say enough about these employees that work@ this location,Kind, Friendly,and Helpful... I'll be back!
-
August 2021 by Valentine's Way
Friendly and helpful staff
-
July 2021 by Patricia Ruggiero
Friendly helpful Pool Store.
