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January 2024 by Jeffrey Cole
First, we were supposed to pick up UHaul in Boynton Beach, FL. The day before we were re-routed to a pickup location in Lantana, FL. When we arrived, we were told they only had one dolly and it was an appliance dolly. We said, that's okay, we would take it. We were then told they could not rent us the dolly because it was "not checked in" at their location. We tried to rent a dolly at a local rental center, but before renting it, we went to the 15 ft. truck and found that the Check Engine light was on. I could not take a truck and drive over 600 miles with a Check engine light. Lantana store then re-routed us to another store in West Palm Beach, FL to get a different truck. Finally, nearly 3 hours later (and now behind 3 hours for our moving help) we were able to load truck and begin our trip to Georgia. We had to stop and stay overnight in Lake City, FL because it was nearly midnight! We are extremely dissatisfied with UHaul and will certainly consider other options for our next rental.
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December 2023 by Teri TREX Carmona
Everyone was super friendly and renting the truck was so easy and fast. The truck was very clean as well. I will definitely use this place again! Thanks U-Haul!!!
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December 2023 by Patricia Counterman
The staff were awesome, the system moved my reservation to another location, and this location was able to offer me a rental so that I didn't have to drive further away.
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August 2023 by Immacule Alexis
The guy who works there or owns the place is very rude. I'll never rent there anymore
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July 2023 by Hugo Durin
Had a decent experience overall, couple of stains on the seat of the van and overall not perfectly clean but did the job for what I needed it for. Staff had trouble finding my reservation the two times I went there but after some digging they found it. Definitely try to get a spot early morning to make sure you can get your truck.
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July 2023 by Kiana Lermer
Michael and the woman working there whos name i wish i could remember so she would get credit as well- were amazing! Super helpful and personable and made sure the truck was in great condition for me. This was my first time renting a uhaul and would definitely recommend this location to anyone i know moving because of how great the customer service was!
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July 2023 by Russell Peele
Use an HONEST COMPETITOR! u-haul is attempting to charge me 3x the correct amount. They deliberately underset the odometer making it appear as though I drove 175 miles from Boyton beach to Delray!! Here is the email I sent them to which they DO NOT RESPOND and just attempt to charge my account instead:1)storage compartment has a leak. anything on or close to “annie’s attic” got wet, some of which was destroyed.2)odometer was incorrect at time of pickup. i thought it was at least close so did not make a fuss. then the app claimed 175 miles driven. I drove to delray beach and back twice, a maximum of 40 miles!!! I did not even refuel the vehicle!3)the app is not working- froze every time and had to start over. attached is the freeze screen. Could not continue from here.I have had good experiences with u-haul in the past but this sure wasn’t one of those. Given that, we will need to discuss a reasonable price tomorrow.
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July 2023 by George Navarro
Made a reservation a week in advance. Came in on the day of reservation and apparently the truck was double booked. The U-Haul partner/dealer said they have this problem ALL the time. Yet they continue doing business with U-Haul, so they're just as bad. Will never use U-haul again or consider using this self storage u-haul partner/dealer.
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July 2023 by Orly Yamin
Debbie and Lantana Self Storage saved the day! Excellent customer service, clean trucks, and right off the highway! 10/10 recommend for your next move!
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July 2023 by Stanley Gaspard
Strong tie with the community, caring, professional, and service is beyond the competition. Thank you Debra Valda, amazing team all around.
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July 2023 by Tamsynn Storin
Went above and beyond to help me with the purchase of a box for a unique shaped item! Thank you!
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July 2023 by Jose Torres
RUDEST FRONT DESK TAMMY! STARTED CURSING ME OUT AND TELLING ME TO GO BACK TO MY COUNTRY! CAME IN FOR A QUOTE AND THIS IS HOW SHE TREATS CUSTOMER!
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July 2023 by Stanley G.
What an establishment!! I'm just wowed in every way. Thank you Craig Stern, Holly, Ms Vergara, and to my lovely Debra Valdala who made my day. I can't you all enough for caring for this community & for what you do. This location turned out to be my favorite location after today, I can't wait until I need a new rental. Service, Professionalism, caring, engagement, community, Service, and Service beyond any other establishment. Thank you :)
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February 2023 by Christian Cardona (Renegade501st)
I was moved over to this U-haul location after the reservation changed. Although U-Haul system messed up and was not the stores fault. The employee that was their at the time, stayed after closing hours to try to get me my reservation even though it dint show up in the system. Although my issue wasnt resolved due to errors with the system, I am leaving a positive review due to the employee going above and beyond and staying after he was suppose to close. That effort was very appreciate across all the frustration I had with my reservation. 10/10 on the employee, but like 2/10 for the weirdness of U-Haul messing me up and moving me too like 2 more stores.
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February 2022 by Derek Mollica
Overpriced! Management is terrible. Don’t know how to talk to people and charge u for hidden fees. Trust me take your business somewhere else.
