ADT Security Services has received a mix of reviews from customers regarding their installation and service experience. Many customers appreciate the professionalism and kindness of the technicians and sales representatives. For instance, one customer praised the installation team, particularly Dakotah Eastman and Steve Whitworth, for their patience and knowledge during a lengthy installation process. Another reviewer highlighted the exceptional service provided by Richard "Rich" Scarangella, who went above and beyond despite the customer already having a security system. Additionally, customers expressed satisfaction with the sales process, noting that representatives like Michael Sanchez were detailed and responsive, addressing questions promptly, even on weekends. This level of support contributed to a positive experience for many, with some customers feeling secure and happy with their new systems. However, some issues were noted, such as confusion regarding the provision of security signs. Overall, ADT Security Services is recognized for its dedicated staff and customer service, making many customers feel safe and valued.
Great service. Steve, our technician did an awesome and super fast job. Perfect service.
July 2026
Steve Whitworth was our master installer. He was amazing.
June 2026
ADT Team - I want to express my appreciation for the professionalism of your team. Everyone has done a great job, and I would like to specifically recognize Dakota, who recently completed another installation at my office. The work was handled efficiently and with minimal impact on our daily operations.
