ADT Security Services has received a mix of reviews from customers regarding their installation and service experience. Many customers appreciate the professionalism and kindness of the technicians and sales representatives. For instance, one customer praised the installation team, particularly Dakotah Eastman and Steve Whitworth, for their patience and knowledge during a lengthy installation process. Another reviewer highlighted the exceptional service provided by Richard "Rich" Scarangella, who went above and beyond despite the customer already having a security system. Additionally, customers expressed satisfaction with the sales process, noting that representatives like Michael Sanchez were detailed and responsive, addressing questions promptly, even on weekends. This level of support contributed to a positive experience for many, with some customers feeling secure and happy with their new systems. However, some issues were noted, such as confusion regarding the provision of security signs. Overall, ADT Security Services is recognized for its dedicated staff and customer service, making many customers feel safe and valued.
Richard "Rich" Scarangella was so kind! He went above and beyond his duties for sales. Unfortunately I already had a security system but it didnt stop him from being kind in the neighborhood. I would 100% recommend his services ?
November 2022
We're long-time customers and they work with us to keep us happy and remaining customers.
November 2021
So far is the most reliable company I ever had , easy to deal and they always make things right regardless of the issue.
