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December 2024 by Richard Mutzabaugh
I bought a ecm computer module.returned it a day or so later because it was bad.i did not want my money back ,just wanted another one.it was a remanufactured one.manager told me it had a scratch on it and to call cabone to replace it .I had a year warranty on it through advance auto.he was very very rude.told him it came that way scratched.he finally accepted the return for another one.this is no way to treat a customer that has bought a lot of parts there.bald headed Guy with a beard was a total jerk.
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November 2024 by A. Grey
09Nov2024. I walked in and looked at a person by the register, I was never asked: "how can I help you"
I had to ask the clerk who just stared at me, where are the oil filter removal tools? He didn't know what that was. He said: all our tools over there. Offered no help just stood there for a few seconds and walked away.
Never going back, in fact I'm deleting my advanced auto online account.
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September 2024 by Ryan Johnson
Rickey from this location was absolutely unhelpful. Instead of assisting us on starting the process to sell us a battery, he decided to lie and state that he didn’t want to steal another associates sale. From my understanding there is no commission on sales at all which was just a bold face lie. I’m not sure if Rickey is used to being lazy but that’s not the type of person I’d want my companies hands to be in. Layla was phenomenal and apologized for Rickey lying to us and making us wait due to his lazy mentality.
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August 2024 by ashley Oliver
Terrible experience and worst customer service ever! I walked in and the employee was on the phone and it didn’t seem to be business related. After a few minutes he just shrugged his shoulder at me. I told him my car battery died and I needed to purchase a new one. He said he was the only one in the store and he couldn’t install the battery so I should just go to Auto Zone. I asked if he had a portable phone that I was parked 10 feet outside the door. Again, he refused and said he was the only one in the store and was still just talking on the phone. He was so rude and disrespectful. Thankfully I didn’t turn my car off. I left and went to Auto zone spent $215 on a new battery. They were so polite and installed the battery in less than five minutes. I will never go to Advanced Auto parts again!
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May 2024 by luke s.
Nice store it is clean and well stocked. Michael got me exactly what I needed as far as carpet cleaner goes, thanks!
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May 2024 by Angela Rodriguez
Amazing customer service ?
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April 2024 by Chris Walker
I typically prefer Advance Auto Parts to others but since moving from near the Walsingham location I’ve been using this location. I can’t recall the last time they had what I need in stock. Admittedly I drive a 20 year old Jeep but outside Oil, filters, washer fluid etc I just go to Amazon. If everything I need has to come from another location and won’t be there for two day I can have it delivered to my doorstep tomorrow……almost anything.
You don’t get greeted or even spoken to until they’re giving you the total unless you stand at the counter long enough to not be ignored. Then you have to explain what you need because they don’t understand you don’t need rotors, you need drums, they don’t know what drums are. If you ask where something is in the store, they point and say “I think on one of those two isles if we have that”.
If they could just do a kiosk I think it would be better……just like shopping on line? At least then I wouldn’t be frustrated watching them scroll past what I’m looking for three times because they don’t know what things are.
From here on out I’ll just hit the online shopping options and only stop here when I need fluids.
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April 2024 by M Sumpter
Staff was very helpful and knowledgeable
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March 2024 by Roswell Zoda
Its 9:30 am on a sunday....and no one is there to open store...they list store hours to open at 9 am
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February 2024 by haley t
Bruce was super nice and helped me test & replace my battery!! As a girl, car stuff freaks me out and he handled it so perfectly and even explained some of his thoughts/knowledge! He was quick and helped me start my day off better than it was. overall 10/10 thanks Bruce!!
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January 2024 by WholeSale Beds
They keep all my vehicles running they don't have your part they'll bring it in the same day I would recommend them got a lot of vehicles and get all my parts throughout the years with them
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January 2024 by R T
All I can say is the new lady working Tuesday night was rude, clueless, and full of attitude. I'll be taking my business to autozone.
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December 2023 by Yung Twink
Savannah and her team were very helpful helping me find the best parts for my car.
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December 2023 by Jeff Thompson
Had a great experience with Savannah, she was very knowledgeable and patient with me
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November 2023 by kyle cecere
This place is unprofessional ,terrible knowledge on vehicles , store does not open on time waited 40 minutes for store to open after 9am when it was suppose to open
