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June 2022 by Patricia S.
We are very dissatisfied with the customer service we have NOT received from Brandon. We spent $6900 for our stove, including upgrades. Unfortunately after an eight month wait period to simply have our stove delivered, we still are missing several upgrades. Despite multiple phone calls and voicemails, we never received even one return call from Brandon. An entire 14 months have passed and we still do not have our missing parts. I would never recommend this business to anyone looking to purchase an appliance from them.
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January 2022 by Scott B.
I've never seen a business that managed to accumulate this many bad reviews. But, having dealt with them, I can understand it. Their basic business model is to take a 50% deposit, process your order, ignore you until the appliance is delivered to their warehouse, take the other 50% of your money and set up a delivery. If your order takes seven months (like mine), then it will be radio silence for seven months. When you call them (e.g. Patrick or Brandon, I never encountered Lynn) they will tell you that they will call you when they know something. But they never call. We would have been vastly better off to buy our appliances at Lowe's or Home Depot
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November 2021 by John Holmes
A well done showroom. Friendly service.
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November 2021 by D K
Terrible follow through and customer service. They don't care.
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November 2021 by Ken Frey
Helpful staff!
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November 2021 by kameelah diggs
Beautiful showroom. The only problem is the Sales representatives did not greet, nor did they ask if I needed assistance. I could assume, and I have multiple scenarios as to why I wasn't assisted, and I digress. I will say this. YOU MISSED A SALE! I'm hopeful it wasn't because of your assumptions! Bless you heart!
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November 2021 by Misty Landers
Brandon went above and beyond helping me resolve a warranty issue with a cooktop that I purchased. I was very impressed that he was able to help me get the issue resolved when I was getting nowhere with the manufacturer. Lynn was also incredibly helpful in resolving a hood issue I had when remodeling my kitchen. I am so thankful that I purchased my appliances from the Appliance Gallery so that I could utilize Brandon and Lynn’s expertise when I had issues.
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November 2021 by Lucas Litwin
Will change this rating to 5 stars when the situation is handled. I purchased a Miele washer and dryer from Patrick. Installers came out a week and a half later and the installers who came accidentally spilled liquid all over the garage when removing the old washer and it happened to stain an item that I purchased which was brand new. Tried to call/text the cell number of the installer and I am being ignored. I was told it is an outside company that is hired from Appliance Gallery and I have asked for their info to make it right but I have still not received a response from Patrick yet. Please let me know and once handled I'll change the review.
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November 2021 by Jen H
Pleasurable experience working with Brandon. Great variety and very knowledgable about their appliances.
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November 2021 by Ellen Frey
Great place to view and learn the features of many luxury appliance lines. They also carry many beautiful flooring ideas. We will order from them for our new house build!
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April 2021 by Tom F.
Very disappointed in this place, Brandon in particular. Have now left 4 messages for Brandon without a call back. First 3 were about a delivery (resolved by Patrick), but today's was about buying a range, hood and refrigerator. Will order from Ferguson instead
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March 2021 by Dan K.
Terrible service and follow through. High prices and no follow up. Already issues with dishwasher and no follow through. $20000 later and no follow through. Bad , not caring business.
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November 2020 by Bonnie Guirguis
Wonderful help and great prices on floor models. They have done one of my remodels and working on the newest one.
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November 2020 by mary carol peterson
Lynn Kislin, the owner of the Appliance Gallery helped me select just the right replacement dishwasher and somehow worked her magic to have it installed the very next day! I was in emergency mode with company in for the holidays and found out that the drain pump was going fast on my old unit leaving puddles on my kitchen floor each time I used it. Just love my new Dacor Distinctive Dishwasher! My dishes have never been so clean.Prior to this, Brandon was right on target with his assessment of which washer and dryer would best fit my small laundry room after he came to my house to look at the space. Talk about customer service! Just love the compact Miele units I purchased a few months ago. Another appliance emergency resolved just in the nick of time. Planning ahead now for a new refrigerator just in case.
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November 2019 by dave izzo
Excellent store