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March 2024 by Jaime Vizcarrondo for Fun
I rented a car for a week and returned it in 4 days. It was banged up, smelled funny, and dirty. It made me itch and I realized it had bugs. They wouldn't give me another car so I gave them the keys.
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March 2024 by Lorraine Mcsweeney
My husband and I have used Avis at the Ulmerton Rd, Largo Fl location a number of times! Donna and Cathy are very accommodating and pleasant to work with! We will always use them when we come down to visit our family in Largo!
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March 2024 by C A
Worst experience ever.Seriously, I can't believe the complete lack of customer service and unprofessionalism. Unbelievable.
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March 2024 by Carol Anne
Most rude, unprofessional, incompetent staff I have encountered in my life.
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February 2024 by Ravi Coomar
Excellent service
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February 2024 by Sam Medina
Way better than Hertz allll day.
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February 2024 by Mark Wizda
My daughter rented a car here and got a good deal on it. Location wise it is a little rough but they do have a nice selection of rental cars and their prices will not break the bank.
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February 2024 by Christian Ramsey
The lady who owns this place which is Kathy is literally the Devil. I now see why she has a ton of bad reviews. She will steal from you by overcharging you every week you have a rental out. She’ll make your life hell throughout your whole rental experience. She will rent you a car that has many problems with it and won’t let you exchange your car either. I would suggest if you want to rent a car to stay away from this place. She is a rude nasty women who thinks cause she owns a business she can treat you any which way she wants. She should have her business taken away from Avis all she is doing is making them look horrible. All the lady does is lie and steal from you, DO NOT RENT FROM THIS LOCATION YOU WILL HA E THE WORST EXPERIENCE OF YOIR LOFE AND REGRET EVER GLIMG TO THIS PLACE. She is also very racist as you can see from other peoples reviews. I will attempt to have her business shut down. I will be bringing a lawsuit against her as well for all the overcharging she put in my credit card. The best example I have of one of her credit card fraud activities is right in bold print. I rented a car out with 2/8 of a tank I returned it with more gas almost a half of a tank she printed me out a receipt and she’s too dumb to change the gas to less instead she actually put the right amount of extra gas I returned the vehicle with though I was charged a fuel surcharge of 68 dollars, make that make sense. All weeks before this she did the same thing luckily I realized it on my credit statement I was charged 530 dollars for my rental instead of 353 that’s a 180 fuel surcharge and if I didn’t notice it I would of had to incur this charge but I knew she was a shady low down dirty owner so im glad I figured that out I did finally get my refund but this messed up my available credit for a week. IF YOUR READY TO MEET THE DEVIL RHEN RENT FROM HER. I actually encourage you to rent from her so you can how this may be the worst person you will ever meet in your life. You will also be overcharged I promise you that. She ran my credit card 2 different times in a 2 day span my credit card company has confirmed the charges and I wasn’t even in use of the vechile. Kathy is a miserable human being and karma will serve her right one day soon and all I can do is hope to see it. Hope you have a good lawyer cause mine had already laughed at your fraudulent charges and said this will be the easiest case he has ever had to pursue see you in court DEVIL. It’s funny as I’m leaving today 2 different people were like I can’t believe I just had to deal with this women I just laughed and said wow u don’t even know what I went thru they both said they wish she would leave this earth that’s she is the worst person they have encountered in there life and I must agree I feel the same way
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January 2024 by Chris W
We wanted to rent a car, made reservations and prepaid before we showed up. We were greeted by an extremely rude woman(which by other reviews checks out) who rolled her eyes quite a bit. We could tell she pretty much didn't want to be bothered. I guess shes just there to collect a paycheck. They collected a payment online in my name but wouldn’t allow my wife to rent the car because the names didn't match. Evidently I cant pay with my card for my wife's rental. We cancelled the reservation and took our 1500 dollars somewhere else. Im still in awe how rude this lady was and after seeing the reviews, avis/budget must really not care. Ida let her go long ago as she’s definitely costing them business.
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December 2023 by Christine Bucko
Do not waste your time .. I was told a price over the phone and that it would be an SUV. I got there and they had the wrong price and it was a car. Then they had to reprint the contract about 4 times before they got it correct. I was told there would be a $200 hold and the price for the rental was $207. There was a pending charge on my card for $839! When I went back in to get it corrected she told me that they are not "avis" and that they didn't charge me. I showed her my bank account where it clearly showed I have been charged $839. She told me she didn't charge it I would have to call corporate. She was completely rude the day I picked up the car. The lady right in front of me was also having problems with the price and the attitude of the employee. I'll walk to work before I rent a car from there again!!
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October 2023 by Heather Wesley
Horrible location, not only was i charged for the uber car twice last week but i was pretty much told i was stuck with a car that was giving me problems because they supposedly had no other car. How do you expect me to drive customers for uber in a car that has issues & is messing up?Will not be back to this location.Not to mention the one lady was very rude about it
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October 2023 by Paul Walker
Just been racially profiled at this location, the car I booked was there she insisted on me taking a car that stinks , that the seat is wet , the car seat fill with stains , Avis needs to do better in America 2023 race should not be a reason to receive bad customer service, the same car she was charging me $400 for i rebooked it she’s saying$352 telling me I’ve to pay for instead up front but you can always use your personal insurance when renting with Avis I just did but she insisted it’s Avis policy going to see what action can be taken racism is a nooooo
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October 2023 by Christopher Gian
I'll never go back to this place. I tried getting a hold of them to let them know I had kidney stones and was in too much pain just to return the vehicle. And since I'm the only one who is allowed to drive it and if anyone out there has had kidney stones before, then you know, a car ride is just asking for more pain. I could never get a hold of them. Between the pain and the aggravation and frustration I stopped trying. They didn't call me during those 4 days except on the fourth day to tell me they were going to have me arrested if I didn't drop it off. Not in my agreement is not what it says It says if I was to keep it it would be charged on a different basis hourly I believe not that I would be arrested. Which they did charge me for and I did pay even though I didn't need the car nor was I making money with it doing Uber due to kidney stones and agonizing pain. So because of this threat of being arrested and calling back like 2 minutes after I got the call and still nobody answering the phone over there I was forced to ride in pain drop it off and walk myself 3 miles home in agonizing pain. I so wish I got arrested though in light of the huge lawsuits going against Hertz for that exact thing. As if it's too hard to do a count and record the vehicles in your lot every morning to see oh they did return the car so I don't have to have them arrested wrongfully. I've had no problems at any other Avis locations. But avoid that place like the plague. Or you might find on day three passing kidney stones that the woman there called the cops filing a false report that you stole a vehicle. That was the first time I ever dropped keys in a box because if I had spoken with them that morning the amount of pain I was in, I don't know what I would have said, it would've gotten heated. But yeah check out the Hertz lawsuit over calling the police stating this car was stolen. They got to train these people better or something If a car is longer than the contract intended but there's a clause in there for if you have the car longer this will be the x amount you pay then the person is going to be like oh well I need it so I'm going to make a decision here and say that it's worth paying that extra amount to keep it longer. And then when you make that choice because the option is there in their contract they call the police on you? What is that? They should be handcuffed. Understand lives are being ruined over your ability to not comprehend your own contract. Don't have an hourly rate past due date. You can't have that and be a thief at the same time You're either paying customer or your thief. Get that lady out of there nobody should be making threats to ruin lives to their paying customers. Avis better watch or not that far off from hertz with that kind of behavior. Don't like your car being stolen, I get it but call when it's actually stolen. And hey guess what there's insurance for that did you know? So maybe get the insurance and pay the insurance for if your car gets stolen so that you don't have to fret so bad enough to call the police on everyone
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October 2023 by Ali Devine
Spoke with the closer over phone to renew rental he said call back in 10 minutes he's been ignoring my calls for an hour and also they are saying I didn't pay one of the weeks I explained to them how is it possible for me to have the uber car activated on the app with out payment? They say "I don't know" I've offered to show transactions and receipts some how I'm still the blame this location takes no responsibility for their own mistakes and now they won't pick up the phone to even let me pay the bill
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August 2023 by Albert Howard
Kathy is a blessing. Very knowledgeable, courteous and professional. She goes above and beyond the call of duty!