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March 2024 by Carol Greenhaw
Horrible experience they cancelled twice made me wait in the chair for half hour before being seen. Cancelled my cleaning this morning said only x-rays after the dentist said to schedule both the same day. Waited 15 minutes still sitting in the lobby got up left. They don't value your time there.
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December 2023 by Haley Edwards
The best experience I've ever had with a dentist. Professional, thorough, fast, considerate.
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December 2023 by Michael Johnson
BEWARE!!!!! I went there for a cleaning and check up. They told me a crown needed to be replaced because it was older yet there was nothing wrong with it, and it never bothered me. Now I can’t even chew on the left side of my mouth. They claim the tooth might be cracked now after they hurt me trying to remove the old one and had me pay another dentist to see if I nerve damage which I didn’t, and now it’s my problem after shelling out over $1500!! Now I have pain, a mouth guard, and they NEVER even did the cleaning I originally came in for! Scammers STAY AWAY!. EXTORTION at its finest. The Dentist promised they would fix it, but lied of course. I will report it to the BBB as well.
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December 2023 by Dawn Larson
I don't know what has happened with this place, but it's gotten absolutely terrible within the last 1-2 years.Recently I had called the Largo office in September to make appointments for me and my husband for exams and cleanings. The lady had some trouble finding our accounts, but eventually did and scheduled us both for the soonest available on November 15. Two and a half months away, but ok, I'll take what we can get. Then an hour after I made the appointments, someone called my husband and told him a different time for his appt. No big deal.Flash forward to November and my husband has a schedule conflict, so he called the Largo office to reschedule his appointment, now the soonest available is in January. Ok, whatever...Then the day before his appointment was supposed to be on 11/15 someone from the largo office called him to confirm the appointment, and he told them it was a mistake, he had rescheduled his appointment for January.Then it's time for MY appointment on 11/15 (which I did not cancel or reschedule) and I realize I never received a confirmation call, so I call them. They tell me they have no appointment scheduled for me at all and no record that I ever called in to make an appointment. I told them it had to be a mistake, I have call logs showing I called the Largo office on Sept 5 at 12:37 pm and made the appointments, but they said they have no record of that. I asked them if maybe they cancelled my appointment by mistake when they called to confirm my husband's appointment, and they said they have no record that anyone called him to confirm any appointment either, which is strange considering he has a call log showing a call from Bright Now dental Largo on Tuesday 11/14 at 10:56 am. I asked if they show a record of anyone calling him and they said they can't check the call log like that.Then they hung up on me while I was expressing my frustration and when I called back they told me that I hung up on them.I don't understand how this office can so badly mismanage people's appointments like this and then straight up lie to cover their incompetence.I'll be searching for a new dentist, I don't have time to deal with their lies and incompetence.
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November 2023 by Lynne Miller
Nice staff in back, but when you call they put you on hold for up to 15 minutes then hang up! Looking for a new dentist.
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October 2023 by Mathew Varner
They refused to do a scheduled biannual teeth cleaning which would have been covered by insurance because they had no dental hygienist on staff. As if the orthodontists on hand couldn’t do cleanings until they hire someone? I was a patient there for 5 years and lost a paid for cleaning because they’re too lazy to do cleanings until they hire.
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September 2023 by Jo Cruz
Go somewhere else - not interested in patient care - just money.Dishonest.I had an appointment here and brought very recent x-rays from another practice. The doctor spent ONE MINUTE looking at my x-rays and said I needed to go elsewhere to see a specialist. She never even checked inside my mouth but submitted a claim to my insurance company for a COMPLETE oral examination and a FULL set of x-rays - none of which happened. I was shocked - very dishonest.
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August 2023 by Nel C
Bad experience. Stay away!Would give 0 stars if that was an option.Visited this office to get a bridge. I paid the balance of what the insurance wouldn't cover. I signed paperwork at the office that said I was paid in full after paying the amount they specified.They made no effort to get in touch with me once they had their money.The office didn't care enough to call, email or text when the bridge was ready, even though they had all the contact information. Never heard from them again until they wanted more money.The corporate office started calling my phone and my wife's phone multiple times a week saying that I owed them more money even though they hadn't even finished the work. This office is money driven not patient oriented.I would never use this dental practice again or refer anyone to it.My advice - go anywhere else.
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August 2023 by Megalo Psari
Lovely people at the desk. Everything else is horrible. Owned by private equity--two months without a hygienist. The orthodontist works one day a week, and complains constantly. The regular dentist just runs around totally overworked. Billing is awful. They never bill correctly and they're months behind in receivables. Found a different dentist after two years of problems.
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August 2023 by Nancy Jane Capozzi
After I showed up for my appointment, I was told that though they accepted my dental coverage with Physicians Mutual, they were not familiar with my plan. They then suggested that I go elsewhere! Needless to say, I was shocked and upset.
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March 2023 by Jae Fett
My entire process here was smooth. I loved the front office and Dr. Park is the best. I am so happy I found her.
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December 2022 by Rod Rossignol
I had a tooth ache and they wanted over $11,000 to pull and replace 1 tooth with a post. This is way overpriced.
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November 2022 by jessica kois
Never go here! During my cleaning the guy ended up ripping off my filling and said it would have come off eventually. After 6 months of waiting to get a filling back on it fell off 4 months later!!!!! Waste of money. Never going back and will never recommend to anyone. Same thing happened with my friends crown. It fell off 3 times in a 8 day period and finally she went some where else to get quality work. Don’t waste your money going here.
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September 2022 by Marilyn Primett
I would recommend bright now for anyone looking for a dentist. They are so precessional, taking care of you on a personal level. I am a new patient and highly advise people to try them.
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September 2022 by Suzanne Moran
Was trying to give this place the benefit of the doubt but sadly disappointed. I was confirmed for my appointment a month ago the night before by several text messages and calls/VM alike. When I showed up for my appointment , front desk girls told me the texted me this morning to cancel because of no hygienist. I never got a text or a call. I’m in health care and realize the gravity of being short handed so I decided to just let it go. Today I’m back for my rescheduled appointment left work an hour early and after three consecutive days of calls and texts confining I was glad I was gonna be seen. 45 minutes into my appointment I’m over hearing the girls talk in Spanish , yes ofc I understand but what bothered me is the lack of communication. Twice. Had the lady just said hey we just need to run your insurance and waiting on that I would have known why I was still sitting 40 min later. Thank god for the hygienist Robin who was just a temp but she certainly smoothed it over. Anyways, work on the communication. I don’t typically write reviews but in this case it’s well deserved.
