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January 2024 by Leo Wolk
Good bank, many services, but PRICEY.
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September 2023 by Dylan Monteiro
DON’T GO WITH THIS BANKCustomer service over the phone is a terrible and that’s not even the worst part. Made a $2,400 dollar purchase and they flagged it as fraud which isn’t bad, the bad part is when i call them to get the transaction approved they say the account has been flagged for fraud and we will call back in 1-2 minutes. they never called and this is EVERY time i call them. they literally don’t even attempt to contact me back in any way and every time i call they just keep asking the same questions and saying they say they will call and never do. still trying to clear this up and it’s been 6 hours. I’m switching banks after this is cleared up.
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September 2023 by d zarnick
OMG! Happened about two weeks ago and I'm so glad I can express this.The new male manager was so aggressive in his vocal tone and body language, then I was simply shocked to hear him say I was being very rude , what's the guy smoking ,I thought! , I replied "What did you say?" When he told me that! I do not feel comfortable going there again and never will. This guy was ready to come out swinging... unbelievable behavior!I am Putting my money in another bank OMG totally shocked.Totally unbelievable! It's no wonder they are shutting down the Bank...I'm not stepping foot in another Chase bank ever! I have pulled all my savings from this bank .What a total Askhole. I found a lot bey bank now.
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July 2023 by Mike Spinelli
Pleasant employess, quick service and ery helpful. Answered all my questions
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May 2023 by The Sugarred Show Down and Dirty
The people the people at this branch was very rude and disrespectful. I tried to open up an account, u have to make all these appointments just to be seen to open up an account. (Kevin Hart) "lied." I would never want to do business with Chase Bank!!!! (Period) then when I told them that westbay sent me down here to another branch "East Bay," they act like I didn't know what I was talking about. The object of the game, is to, just open up an account so I can put money into, not give blood?☹️?
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April 2023 by John Kelly
The worst banking experience I've had EVER!!!! From the "so-called " Manager and the customer service!!!
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April 2023 by Karen Martinez
Great services thanks Raul for your help .
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April 2023 by Lauri H.
I've been a Chase customer for about 35 years, and this by far, the slowest and worst customer service, I have experienced yet. Sad to see this at such a well known bank.
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March 2023 by Ed Langendorfer
Always professional and helpful with all my banking needs
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January 2023 by Dariusz Chrzanowski
Came to his branch after visiting Belcher branch. Sebastian helped me instantly, with questions he wasn’t sure he called Aldi and Aldi answered them over the phone for my full satisfaction and it took about 10 min. Very professional. I bet I will be still waiting in Belcher branch just to be acknowledged.
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November 2022 by Ean
They don’t even have a notary at this location. They suggest their customers pay UPS to notarize documents. How they can’t do something so basic blows my mind.
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October 2022 by Stephanie Hill
I have gone to this bank multiple times and the ATMs never work! Having to drive each time an additional 10 minutes to get money out of my business account is frustrating and will have me switching banks!
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September 2022 by Britton Tufts
I went in there Friday at 4:30 PM and waited for 15 minutes with already contacted customer service – I was greeted with a pushy staff member. That bullyied me into believing that I wasn’t good enough for private polite assistance – I did not get service or sit down with a customer service representative I was bullied into an out the door do you wanna bail everybody got to go home early unbelievable -two star rating maybe the west bay branch is better!
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June 2022 by Marie K
Useless staff, rude with NO customer skills! I’ve had an account with this company for years and after consistently getting no customer service, I keep trying to close my account and finally had a chance to go in there, and still no help in handling ANYTHING AT ALL. Refused to close my account with my drivers license and debit card, of course I know my address, social security number and all of the rest of my personal info but they just wanted to be difficult and said I couldn’t close my account, that I had to have my cell phone on me. Well here’s my phone and your review!
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May 2022 by suzen st dalke
Went through drive through, waited very long time, rang call button 4 times. Teller sat with back to us entire time. Horrible bank with horrible service. Go elsewhere!!!!!
