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October 2024 by Marjorie Hardy
I ordered a wheelchair. A guy came out and I inquired about a powered chair. He stated that Custom Mobility didn't sell those anymore. He took measurements for a manual chair. I asked for a red color for the frame. He said that Medicare wouldn't cover the cost. After a couple of months he brought the chair. It didn't fit. I needed adjustments. He stated that I was just onery. He left with the chair. A couple of days later I received a letter stating that I needed to take my business elsewhere because I had abused the staff I never received the chair. I had been doing business with Custom Mobility for over 20 years but something has changed about the way they conduct business.
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March 2024 by Jesus Ramos
Dennis truly helped my dad out from the goodness of his heart he's an amazing person I recommend you allow custom mobility to help you find the right fit for you
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March 2024 by Alan Lucciola
Good bunch of people, one of a kind specialties for the disabled,
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February 2024 by Cerebral Water Aaron
After years of traveling to Lucerne to attend wheelchair evaluation appointments, I finally realized I was never the client. Lucerne was. I need a wheelchair for mobility and cannot afford to drive. For me to attend these appointments, I have to get someone else to take me. This involves my mother (who is a teacher) taking off work to drive about 40 miles just to have a conversation with a physical therapist. From there they take measurements and what not. Nothing about this process is unique to being at a certain building. I have nothing against the actual people, but having to go to them is unrealistic given my circumstance. There are so many physical therapy facilities around my area and I know of one on the bus route. I was content with the idea of traveling there independently using public transit, but when I asked if equally qualified physical therapists at that facility could do it, the response was “we go through Lucerne”. It was that moment I realized Custom Mobility didn’t really serve me, they served me to Lurcene. I found a different company that will come to me and I’m happier knowing my family doesn’t have to take a loss in a paycheck just to be used to serve another company. Their name is 6th Street Mobility and they will come to you. They have a lot of mobility equipment to provide, not just wheelchairs. And yes, they take medicaid.
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November 2023 by Francisco Vazquez
Better service and better merchandise and work
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November 2023 by Abdul-Rehman Ahmed
It is expensive to rent a car from here, but unfortunately there are not many alternatives if you need a car for the physically disabled with an electric wheelchair user
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November 2023 by George B
Full service mobility business including expert service, knowledgeable sales staff, showroom with wide range of mobility options, and custom mobility vehicle conversions.
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October 2023 by Mary Donahue
This company ordered me a wheelchair that was completely unusable to me and it took 1 year to receive a stock chair that I have never been able to function in.I am paralyzed and completely dependent on a wheelchair to my specific measurements.Another year later they brought out another chair just as unusable to me. 2 months later I call to ask about the status of the changes that were necessary and was informed by the receptionist they cancelled my order.The worst experience I’ve ever had and I have been getting a new chair every 3 years for the last 34 years of my life.
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July 2023 by Stacy M
Fabulous service and outstanding staff for both my power chair and Sienna.Personal care for every customer is hard to find these days.
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July 2023 by Amber Warner
they reached out to be personally about some issues I had with them, so I changed my review, they made it clear that they had some parts waiting to come in for my son’s wheelchair & that is what was taking so long,, I would recommend this place but just be patient that they may not be able to help you right away, I went in on Friday & they saw me right away so 5 stars
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June 2023 by Rachelle Vincenti
Brought in a wheelchair for repair. Figured I'd drop it and they'd call when finished. He said to hang out and have a free coffee. I opted to wait in the car as I had a patient with me. Not even 5 minutes later he was bringing the chair to the truck. Thanks for your help!
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June 2023 by burlwater227
Long overdue review. I have been using Custom mobility for many years. They are my goto shop whenever I need repairs on my wheelchair lift. They respond quickly to calls or email. There service is always great.
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May 2023 by Cathy P
I called over a month ago and they said a ticket was put in for my husbands wheelchair repair… I tried several times to confirm the repair and each time the person named Greg said he couldn’t find the ticket. Now he wants to put in a new ticket and still will not verify that it will actually go through. It’s been the worst customer service experience I’ve ever had. I wouldn’t even give them one star if I could do that.
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May 2023 by RapidRick1
Custom Mobility is the only company that I trust with my vehicle that allows me to drive as a disabled man. I've driven for 48 years now and have learned who is trustworthy and who is not.
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April 2023 by Geoffrey Diaz
Call a different company. Don't waste your time here.Edit: Changing my review to 2 star because they called me back to tell me about how my Doctor wouldn't answer the phone. Ok that's fine but this all started almost 2 months ago. I called them because I got my chair from them. I had a flat tire and they were old anyway so I wanted to get new tires. I tried to change them to some new tires I had here but I think they're the wrong size or I'm weak.I was told they were out of stock or something and they'd call me back. Almost 3 weeks later I called them back to ask if they forgot about me. They returned the phone call and said they didn't forget it would be another week or so. A week later they call me back and gave me a quote and didn't realize I was already a customer and had insurance so he said ok I'll call back in a week. 2 weeks go by and I leave this review. Get a call the next day about how it's my Doctor fault. I would have paid out of pocket anyway if they were affordable. Trying to sell me tires $20 higher than an another site too not including shipping.This place has been around for a long time. Very disappointed. Maybe it's the system or something but if it was my company I would have a script to find out all the info it took these guys a month to figure out. Even if we had the same outcome as today it would have been a month ago and I would have had 2 new tires from somewhere else by now.
