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December 2025 by David L
Quick overview for anyone comparing storage facilities:
- Rate increased from 40 dollars per month to 100 dollars in under a year (not because of a move in special rate adjustment)
- No clear explanation for the drastic price hikes
- Live cockroaches and silverfish found inside the unit in November
- Belongings were stored clean and sealed, so the pests were not from us
- Received a 25 percent late fee in December despite being on autopay with plenty of funds in the account
- Now forced to treat all of our belongings for roaches and silverfish when moving out
- Poor value considering the condition of the unit and the ongoing billing issues
Full review:
I chose Compass Self Storage because the starting price of about 40 dollars per month seemed reasonable. Less than a year later, the rate was pushed up to 100 dollars without any clear explanation or improvement to the facility. It was more than double the original cost for the same basic unit.
The condition of the unit itself made things worse. I found live cockroaches and silverfish inside even though all of our items were stored clean, sealed, and completely pest free. For the amount they charge, proper pest control should be a standard expectation.
Despite being enrolled in autopay with more than enough money in the account, I still received a 25 percent late fee. There was no reason for the payment to fail and the fee felt unnecessary and unfair.
At this point we are definitely vacating the unit by the end of the month. Moving out will be a chore because now we have to treat all of our belongings for roaches and silverfish due to the condition of the storage unit.
Based on the sudden extreme price hikes, the pest problems, the questionable billing, and the extra work we now have to deal with I cannot recommend Compass Self Storage to anyone looking for clean, reliable or fairly priced storage.
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December 2025 by Roni Flowers
Straight forward rental experience. Great customer service from Amanda!
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December 2025 by Dawn P
Definitely happy with this storage facility, Amanda in the office is amazing.
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November 2025 by Juana Alvarez
Michelle and Amanda were amazing helping me out after the location on Seminole messed up my reservation
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November 2025 by Jim Hirchak
The staff was very professional and helpful, and the office was clean and when I went to my storage unit, it was in perfect condition. I’m glad I signed up as a tenant.
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November 2025 by Chris T
Awesome people very helpful very polite
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November 2025 by Jim Gallicchio
Amanda did a great job.
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November 2025 by Mary J. Jarrett
Excellent customer service.
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November 2025 by Jaleesa Jordan
Great customer service 👏🏾
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November 2025 by Michael Lawless
Michelle was A Ok #1
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November 2025 by Laila Melton
Michelle was very nice and informative.
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November 2025 by Kristy Mortham
Excellent customer experience. Clean unit options. Listened to our needs and explained the process clearly. Appreciated the opportunity to see the units in order to make a decision. Thanks so much!
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November 2025 by Edward Kessler
Michelle is a CHAMPION!!!!! So steadfast and full of integrity and intelligence, great conversationalist. Asked all the right questions and knew when it was her place to use her ears instead of her mouth like so many others don't. I knew I was home from the minute I arrived and was given a standing greeting with a smile to top it off. Great job in your staffing selection Compass, this one shines quite brightly. My storage center without waiver. Thank You Michelle for genuinely helping me. Big Hugs!!
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November 2025 by Cat Stowers
The temporary help that worked 10/30 needs to be more on the ball & care about her responsibilities.... The Mgr is great though.
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October 2025 by Monse
100/100 Michelle is the best!!!
