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December 2023 by Harold mierkey
They suck that's all.Other companies are way better.Bad service is all you get with rotechTry CPAP supply cheaper and way!!!more service .Just my opinion
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December 2023 by Nadia J.
If anyone is looking into getting CPAP equipment DO NOT USE ROTECH. They are a scam & will bill you for equipment you don't even have. They DO NOT CARE if they are billing you in error they will send you to collections anyway...there goes your good credit if you don't pay them,!!! Save yourself and remember NO TO ROTECH.SANDRA D ELIEST. Petersburg FL
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November 2023 by Pastor Dan
Spoke to a different person at every call, and felt I had to train each of them. Never got anything from them of any value. Spoke to Florida Blue and Care Centrix, and ended up having Apria bring the equipment. Three weeks later, Rotech has called, but when I call back, they're closed. Might be nice if their phone greeting said so. If I could give zero stars, I would.
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October 2023 by Don Kaufman
If you haven't gone here to pick up your CPAP machine, call your doctor and ask him to send the request somewhere else. They do have ResMed devices, but they cut corners by providing other brands of masks. Additionally they showed no ownership for the devices they sell. They changed my mask from a full face mask to a nose mask but they didn't change the settings on the machine which is what they're supposed to do and that's what they're paid for! Overall I cannot imagine how the service would have been worse.
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September 2023 by Travis Sanferraro
Very unreliable. I’ve been waiting over a month for an order to .Very unreliable. I’ve been waiting over a month for a order to be filled and there has been no communication as to why. When I called today, they told me there was a problem with my insurance and no one from their office had informed me. I’ve had to use this office before and they were another unreliable with appointments and equipment years ago even
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September 2023 by Audrey Worth
Nice place and easy to get to it. Friendly staff.
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September 2023 by Anne M.
We used Roteck for 2 years only because of insurance coverage - we did not have an option to use any other DME provider. While the delivery and warehouse employees are stellar, the front office actually hindered getting the extra oxygen that the doctor ordered. They put up obstacles so we had to wait weeks and weeks before getting their approval even though we had doctor orders and insurance approval. If you have an option to use another company, do it. Shout out to the delivery drivers and warehouse staff. They are the best!!BTW, I've already written to this company about this and received zero reply.
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August 2023 by Collette Kerns
Been waiting for portable oxygen for MONTHS you get nowhere with them they give the runaround every time ESPECIALLY the SUPERVISOR! This is the WORST COMPANY ON THE PLANET!!!!!!!!!!!!!Do not deal eith them they all should be FIRED!!!
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July 2023 by Thom S.
Just the worst company with the worst customer service. I waited 3 weeks for my supplies that never showed up. I order from another company and got everything. When I tried to cancel the very late order for Rotech I was told that magically my order was shipped the day before and I can't cancel it.Just the worst company with the worst customer service.
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June 2023 by Modern Spin 7410 Broadway
One hour wait and noone at the door until 1:20 when it says open at 1pm
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April 2023 by Michael Hastings
Very nice person very knowledgeable. I just wish you had more offices closer to my home. I feel that This machine is very serious For older people that need it and don't understand machine.
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March 2023 by HPP
Been a customer of this company for over a year. Asked for s large headgear for my CPAP. They sent a medium and refuse to exchange.customer service leaves me frustrated, so I’ll get my supplies from another company
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March 2023 by Bren Mccolister
Love my CPAP they got for me. Anytime I need something they are right there and resolve it immediately. Would highly recommend for CPAP machine and supplies
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March 2023 by Kelly DePergola
Rich at Rotech is a wonderful employee both professional and helpful! All the ladies front and back of the house were equally wonderful! If you're patient and take the time to kindly explain your needs you get nothing but awesomeness in return!
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March 2023 by Peter M.
This is a company you don't want to use for your CPAP supplies. They send you wrong items and claim it's your fault. A company that obviously puts the cost of headgear over the patients health and comfort.
