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December 2024 by George Thrower
MY account was closed, and i went in to check if my retirement check was there, and the Vice president branch leader III,Nick Shammass was very rude and disrespectful. Even the supervisor on the phone was rude and refused to help me out. I FULLY RECOMMEND THAT YOU DO NOT USE THIS BANK.
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October 2024 by Steven S
Outstanding customer service.9 am I withdraw 500 from chase bank account went to trust bank and talked to Carl who was magnetic.he was so informative and helpful and super friendly.i opened a saving account.thank you Carl.
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August 2024 by Anna McAndrew
Renee was very nice and helpful thank you 😊
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July 2024 by Talia Whitfield
There is a lady who sits by the front door named Renee that just stares through your soul. She was just sitting there doing absolutely nothing with a creepy smile on her face. As I was waiting in line I thought to ask her about opening an account assuming the teller would refer me to her anyway. She was very dismissive, non engaging, and condescending . Almost as if she didnt want me to open an account. I just left after that because it was that uncomfortable. Horrible customer service.
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June 2024 by Ryan McFarland
Carl and Nick both took really good care of me opening several business accounts. I highly recommend them. 5 stars.
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March 2024 by The Cutting Edge Signs & Graphics
Horrendous website. It's down weekly.Hard to run your payroll when you can't login to your accountm I can't say enough bad things about this bank. I banked with SunTrust for 25yrs and the merge flat out ruined this bank.I really need to find a new bank.
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January 2024 by Sebastian
Worst bank EVER, opened a new account with them, they gave me checks and all the info had me make a cash deposit into the account, were supposedly sending me my banking card, then without any contact whatsoever, I called to ask about my card and they had closed my account because of an outside consumer reporting agency report and the kept the cash deposit I had made.
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December 2023 by Steve Trizis
Staff at branch are great. Truist though is abysmal. Haven’t done business with them since 2021, and they still are trying my patience. 20 minutes hold to talk to a person. Sad.
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December 2023 by Paul Dunwell
Waste of space
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December 2023 by Edward Karabin
Sorry to say this bank sucks every time I turn around, my credit cards are not working, this is not working. I've already got 5 new credit cards and 4 new debit cards BB&T. Please come back.
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November 2023 by preston
I could write the US constitution 4 times in a row before the atm finishes a deposit. Jesus Christ replace that thing…
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September 2023 by N M S
Great customer service!Highly recommended
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September 2023 by Trey Walker
Carl was amazing, friendly and made the experience worth it. Good customer service skills and able to work with me fast and efficiently because i was on a time crunch. Definitely recommended this bank to anybody and ask for Carl
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September 2023 by Joyce Johnson
Since Truist took over BB&T . Truist is the most unfriendliness Bank . They have no help. People waiting on line. Agent acts like they are doing you a big favor.
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April 2023 by Adam Hansen
Always a great experience! Thank you Lanie for fast notary service.
