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February 2024 by Elizabeth G.
Arrived at my appointment time to get my trailer hitch installed and they said "the installer gets here at 11:00". Mind you, I have an email confirmation from 10 days ago. I come back at 11:00. yes, someone is here. I sit for 40 minutes when a worker tells me he has to drive to Palm Harbor to pick up the hitch. the hitch I requested when I booked 10 days ago. if I didn't need the hitch done today I would have walked out. this is such poor service on their part. Will anyone care, I think not.
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February 2024 by Samantha Greer
Young lady at front desk was polite, knowledgeable, and very helpful!
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February 2024 by Shane Armenta
The reservation was for a trailer 4 days and 600ish miles for about $300 to get from Florida to South carolina the car I was towing with had a catastrophic failure about 10 miles away that same day and I ended up having to return the trailer and rent a 10ft truck and a car trailer for $1500. I asked if their was anything they could do about a refund or partial refund for the price of the trailer from the largo where I picked up the trailer since I had it for less than a day and put almost no miles on it. I was told the contract said up to 4 days and 600 miles and it was my fault for not using them all and I would probably be charged again for a wrong delivery location. This was such horrible service for something that turned out in uhauls favor. They went from $300 to $1500 and could have easily refunded or just charged the 1 day fee instead of making zero effort to help someone who's now spent $3800 with them in the past month after a previous trip.
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January 2024 by Larry Brock
Easy location to work with, truck was available when I needed it and was nice and clean when I picked it up. Terry and his team are excellent! Thank you!
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January 2024 by Steve Scarlett
Fine and professional
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January 2024 by Neil Adams
Rented a truck and it stunk so bad of week (I am allergic) that it was almost impossible to drive unless I had all the windows down. Also a giant grease smudge on the back window.Pretty sure you get charged a cleaning fee too, guess that’s just another way to remove money from your pocket.
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January 2024 by Kitty Willis
Great staff, excellent pricing and smiles for days! This is the best U Haul we have engaged with here in Florida! TY for being so awesome and having the best price for propane ?
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December 2023 by Kevin Reems
Staff was friendly and the vehicle was great but I was charged for 20 miles when I only traveled 9. I should have taken pictures of the odometer before/after since honestly U-Haul is not a name I've ever trusted. I can't say I have ever had a great experience at any of their locations. Today, not only did the Share 24/7 service not work, but the credit card reader wasn't working either. I was told the former has almost never worked and that the employees were just as frustrated as the customers due to constant technical problems and working conditions. I felt bad for the staff and the turnover appeared to be very high. U-Haul needs some competition!
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November 2023 by Antonia K.
My reservation was at 6:30. Got here at 7:00. They were already closed. I made a reservation for a truck through the app to pick up the truck with my phone only to find out this location NEVER assigned me the truck.
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November 2023 by Jerry Freeman
If you are planning a move and have not tried U-Haul lately, I would highly recommend it. The people, supplies, and trucks were fantastic. They made my entire move from Florida to Tennessee a non-event. The 26’ truck we rented had the space we needed and the power to get us there. It drove like a smaller vehicle, and had zero problems along the way.
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November 2023 by Theresa Cormier
Horrible customer service! The lady there is rude AF! Had to get a jump & had to wait 4 hours! We over filled what gas needed to be in when returned. They say well good for the next customer. Yeah ok. But if we was a little short on the gas they would've charged a arm & a leg! The dude that worked there couldn't even tell me how to adjust the mirrors! Stay away from this location!
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November 2023 by Sheila Smith
Fantastic experience, completely different than expected. Precision service, workflow, and processing. Thank you, it was one piece of the activity, that I did not have to stress over.
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October 2023 by Josie Alonso
Michelle Foster provided excellent service to my dad. He was excited with the detailed information and support she was able to provide. Thanks Michelle for helping my dad!
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October 2023 by Michael Hernandez
Counter person was too involved with how her glasses felt on her face, her arm hurting from hitting it on something the day prior and just not into expediting my rental in a timely manner. I work as a counter sales person and it is very unprofessional to act the way she was while conducting business with a customer.Other than that the truck worked great for us.
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September 2023 by Paul Randall
I moved 9 U-boxes from Arizona to St Pete. Unfortunately, there was no room in St Pete to store my boxes and they went to Largo. Largo UHaul is amazing and totally worth the 30 minute drive. Terry, the manager, made my U-box experience completely stress free. By the time I was returning 2 boxes, he was ready to load two more. It was as though we had been working together for years but I had just met him. I highly recommend Largo U-haul for all of your moving needs. The staff is also quite helpful.
