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November 2023 by Patrick Shannon
THE WORST CUSTOMER SERVICE EVER!! I pick up my prescription every month and no matter what time of day, line or no line, it takes at least 30 minutes to pick up my prescription. They never have more than one cashier working at the pharmacy and one cashier at the main register at the front of the store. For God’s sake, schedule another cashier!
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September 2023 by Austin S.
Pharmacist is a power-tripping piece of garbage. If you are on ANY scheduled medications, avoid this scum like the plague. Treats everyone like a junkie and will not even listen to the prescribing doctor.I was shocked dealing with the pharmacy here. Pharmacist is clearly upset that they make $60k a year working at the worst pharmacy chain in the country, so they take it out on the patients. Looks down on anyone who takes a scheduled medication.Background: I have been on Suboxone for 9 years. Within that time, I have been sober off all illicit chemicals, gotten an undergrad degree in business administration, and a Master's in cybersecurity. I have a fantastic job and just bought a house out here. All of this was over filling my script one day early so I could go on a week long business trip to meet with a very valuable client. She was rude, purposely tried to sabotage the situation, and even lied to myself and the doctor.Edit: My doctor canceled the Walgreens script and called in a new one to the CVS down the street. CVS filled it in 10 mins, no issue, and the pharmacist there was awesome.
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September 2023 by William Koenig
So that’s 2 pharmacies that I spend a lot of money at that treated me like a drug addict. You know what I’m about to feel like an addict as soon as I get home and have to pull a syringe out of the trash to administer my novelin insulin. Because I purchase my insulin otc and don’t have the money for a whole box of syringes. What disgustingly bad customer service. I’m not sure if I can do it but I’m going to try and blackball Walgreens. I’ve already done so for CVS. Come on everyone let’s give the business back to mom and pop small business owners. These tyrant big store scumbags are played out.
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September 2023 by Hat Box Ghost
Maria is a saint. The rest, they’ll scream at you about their job and how they have “76 prescriptions to print and fill” when you have been waiting for two entire days. Done. Will be there first thing again this am. It’s not my job to listen to your complaints, I’m not your punching bag Rena.
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September 2023 by Mary Tab
Rudist staff in pharmacy…this past Friday we were waiting on an rx (for 2 days)…while sitting there, observed very rude young lady on register… her tone of voice… eye rolling..unnecessary… I also witnessed several customers being told their rx were not ready or available.. one woman said she received a notification that it was… the same clerk simply said,”well it isn’t “Totally unacceptable behavior when dealing with customers… you need to do some “house cleaning “ as they say…
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September 2023 by Michael B.
This has nothing to do with the rest of the store but I highly recommend don't take your medication to be filled here whatsoever. The main pharmacist there old brown dark hair glasses grey hairing possibly from the job I imagine is supremely unprofessional and unapologetically professional, my doctor sent my prescriptions in electronically so I checked in with the application on my phone to see when they are ready. She leaves a note to call on a Sunday when she left early already "nice one" then I just go in person on Monday morning just to wait for her to get off the phone and do her job nothing weird here but when she came to she was very rude and upset and said I can't fill your adderall here you're going to have your doctor send it somewhere else mind you I was already with another Walgreens on west bay and he kindly told me he can fill my other prescription he just didn't have any Adderall and for me to go to her location to which she said he shouldn't of done that he's not supposed to disclose that, mind you there's a shortage I don't see the issue and you're the same company? And she rudely told me to have them sent somewhere else no customer service very rude the guy pharmacy tech at Walgreens on west bay was much more kind I would go there this lady needs to be reprimanded I see she doesn't have good reviews for herself at this pharmacy from other reviews I see on here. Maybe they should train her or release her because it seems your whole staff at this location on the pharmacy is miserable
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July 2023 by Brandy Clabo
Instead of putting prescriptions on file when my Dr calls them in, they immediately initiate refills when they are early and not due yet. Then my insurance denies the request due to early refill, and the prescriptions disappeared from my file. When I tried to initiate the refills when they were correctly due, it took days and numerous calls before I was able to get my refills. In the end, my Dr had to call in new prescriptions for the ones that just disappeared. The whole experience was a headache, and the prescriptions disappearing from my file was sketchy. I gave them one more chance, and I seriously regret it. I put in the request for my medication, it has been 2 weeks and it is still not filled. I cancelled the order, and went to a different Walgreens. The new Walgreens said they could fill my prescriptions today, but the other one already charged my insurance even though I never received my medications. Hopefully the new Walgreens can help sort this out for me. This Walgreens should be investigated for their shady practices and fraud.
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July 2023 by Alex Y.
this is a terrible, terrible pharmacy to go to. I went here to get a prescription filled and the pharmacist on duty told me they no longer can stock it and I need to get a different formulation on my prescription. So, I went back to my doctor and had him change the prescription to what they told me. Came back the next day after taking two hours out of my day from work only to be told that the other pharmacist didn't know what they're talking about and they can't fill either one. I was so mad that they wasted my time and gas and they were so rude to me. This pharmacy is terrible I will never go back to this Walgreens ever again. Learn from my mistake and do not get your pharmacy supplies from here.
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July 2023 by Summer S.
Brunette lady pharmacist was a complete b**** over one question about a medication. Her answer was riddled with attitude and sarcasm. Miserable for someone getting paid buku bucks to count pills and throw them in a bottle. Write yourself some lexapro.
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June 2023 by Kelly Girl 1016
This Walgreens needs supervision and possibly training classes on basic customer service skills. Don't dare ask a question or you get the eye roll and the attitude. I was polite to the pharmacist on the phone and was basically told no time for that what do you want. I wish upper management would read our messages and do something,even the young girl store cashiers have a horrible attitude. The worst Walgreens I have ever had to use. My doctors office said they were rude to them as well. Just disgusting
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June 2023 by Arizona Bowen
Didn’t accept my coupon and then deleted my prescription from my account so I a) couldn’t get the prescription transferred and b) couldn’t even buy it at Walgreens if I wanted to. I needed the prescription today. And the pharmacist does not have good customer service at all. Would give 0 stars if I could.
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April 2023 by Pete R
The pharmacist is horrible. She lied to me about putting in coupons so I couldn't buy my medicine. And also closes early which can can be seen on their cameras if they wanted to actually look. Completely unprofessional.
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April 2023 by Bunnyplays
Walgreens is about to no longer sell plan b, they agree with women not having right to our bodies.
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March 2023 by John Hurley
I use this atore for prescriptions since I moved to this area last year. I've used Walgreens in other parts of the country and have never had any problems. This pharmacy staff however is really incompetent. Those send you texts saying the prescription is ready and then when you go to pick it up it's not --- they're out of the drug . Also I receive financial assistance with a particular medication through the state. Usually the clerk does not know how to handle that Type of billing. They are kurt on the phone . If you have a choice, use any other pharmacy but this one
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January 2023 by Cat Jones
The big lady with curly bangs - attitude, ignores you, lies to you, gets high off of her pharmacist God complex - especially if you're a woman. Unless you want to get "disconnected" repeatedly after already having to wait on hold for 15 min, then be cut-off, lied too, and given a really nasty experience if you actually do get someone on the line, or want to wait in the car line 45 min, just to be told they can't fill your script, which they could have easily said OVER THE PHONE if they weren't in such a hurry to hang up on you, or you personally like to be treated like absolute garbage and LIED to, then do yourself a favor and just go to a real, actual, professional, functioning pharmacy. I am very flexible and understanding, but after repeatedly being treated so badly to the point that I literally had anxiety every month having to go pick up my script, I have to say I'm officially done with Walgreens.