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October 2024 by Michael Citron
Only reason this is one star is because there is no way to do a zero star. 3 visits for the same issue- HORRIBLE experience. Antiquated technology and people. The problem should have been solved last week, was told it was- but to no surprise the immature unqualified agent didn’t get his job done and caused me more angst. Wells technology is from the 80’s they are far behind.
This branch, along with each other one should be closed. Retail banking, based on my continued experience with Wells will be extinct soon- this branch is a great illustration of the catalyst of such. Horrible experience!!
#shortWellsFargo
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March 2024 by Michelle Fernandez
Honestly, the worst Wells Fargo ever and they deserve 0 stars. Ashley in the drive thru can't get deposits right. She should be confirming checks and cash in deposits instead of saying something is short without confirming. Time and time again, I am having to hand over money that was in the deposit because she failed to do her job. She seems to be the ONLY one at this branch who consistently makes mistakes on our deposits and NEVER gives a detailed receipt of the deposit. We spent over an hour trying to call the branch and nobody answered the phone. Finally, I believe his name was Michael, answered the phone but, was extremely rude and would not allow me to speak. Instead, he stated a branch manager would need to call me back but, they were not there at the time. I told him I was trying to ask a simple question about basic math but, he again spoke over me stating he is refusing to help me. I said fine, I will wait for the branch manager to call and asked for his name and he hung up on me. Not a way to treat clients especially when our entire corporation banks with you.
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February 2024 by Linda Smith
Terrible customer service. They don't even answer the phone!!
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January 2024 by Rumblin Man
This location is in need of change. It used to be a warm and well-managed branch where everyone was friendly, helpful, kind and professional. Different story now. On at least two occasions, I have felt like they were trying to rip me off. Then today I went in and they were unhelpful. I needed to print a digital check to deposit, and they wouldn’t allow me to access a printer there at the bank. In the age of digital banking, this location should re-evaluate the way they conduct business.
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September 2023 by Angela Gorbet
I sat and waited 45 minutes for a notary. Somehow he was on a 2 hour-long meeting on the phone and couldn't break away. I can hear the meeting from my seat. Then I call later to see if he is available. The phone rings and rings and rings and doesn't get a representative each time I call. When I walked in, 3 people were doing absolutely nothing. And the only 1 person who is a notary in a bank just tok a client into his office. Your notary should be available, maybe have the bank teller who is mainly available be a notary.
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September 2023 by M F
Honestly, the worst Wells Fargo ever and they deserve 0 stars. Ashley in the drive thru can't get deposits right. She should be confirming checks and cash in deposits instead of saying something is short without confirming. Time and time again, I am having to hand over money that was in the deposit because she failed to do her job. She seems to be the ONLY one at this branch who consistently makes mistakes on our deposits and NEVER gives a detailed receipt of the deposit. We spent over an hour trying to call the branch and nobody answered the phone. Finally, I believe his name was Michael, answered the phone but, was extremely rude and would not allow me to speak. Instead, he stated a branch manager would need to call me back but, they were not there at the time. I told him I was trying to ask a simple question about basic math but, he again spoke over me stating he is refusing to help me. I said fine, I will wait for the branch manager to call and asked for his name and he hung up on me. Not a way to treat clients especially when our entire corporation banks with you.
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September 2023 by Joan Rose
We only use ATM so no in person experience.
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August 2023 by Michelle F.
Honestly, the worst Wells Fargo ever and they deserve 0 stars. Ashley in the drive thru can't get deposits right. She should be confirming checks and cash in deposits instead of saying something is short without confirming. Time and time again, I am having to hand over money that was in the deposit because she failed to do her job. She seems to be the ONLY one at this branch who consistently makes mistakes on our deposits and NEVER gives a detailed receipt of the deposit. We spent over an hour trying to call the branch and nobody answered the phone. Finally, I believe his name was Michael, answered the phone but, was extremely rude and would not allow me to speak. Instead, he stated a branch manager would need to call me back but, they were not there at the time. I told him I was trying to ask a simple question about basic math but, he again spoke over me stating he is refusing to help me. I said fine, I will wait for the branch manager to call and asked for his name and he hung up on me. Not a way to treat clients especially when our entire corporation banks with you.
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December 2022 by William Newton
Very helpful and understanding of our situation
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October 2022 by Rebecca
I am quite thankful still for the teller who was able to close my mother's account for me when I had extreme unlimited time to address Mother's affairs in Florida. This was in Oct 2021. I needed to close it before flying back out of Florida. Other Wells Fargo that Mom had her account with had closed, and had to find another branch. The teller said I would need to see the manager, which upon that announcement a woman next to me at the counter said SHE needed to see the manager when she had been conversing with the teller prior to me saying that, as if it was an unhappy social visit. I was in tears at that point to think I would not be able to close this account and could not just travel back to Florida anytime soon to do this. I told the teller I was not going to keep it ope, n was there any way she could do it, and luckily she did, which I know is not the procedure I am sure, but thank God for that teller. Without her help I could not have done it and I was out of time. I have thought of that teller often since then and how she was one of the very good, honest, and remarkable people I have crossed in life to help. When life is continually hard, one remembers the very good and the very bad. Thank you Wells Fargo Indian Rocks.
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August 2022 by Terri CASH
Friendly, Helpful and Knowledgeable!
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January 2022 by Rebecca Fraley
I am quite thankful still for the teller who was able to close my mother's account for me when I had extreme unlimited time to address Mother's affairs in Florida. This was in Oct 2021. I needed to close it before flying back out of Florida. Other Wells Fargo that Mom had her account with had closed, and had to find another branch. The teller said I would need to see the manager, which upon that announcement a woman next to me at the counter said SHE needed to see the manager when she had been conversing with the teller prior to me saying that, as if it was an unhappy social visit. I was in tears at that point to think I would not be able to close this account and could not just travel back to Florida anytime soon to do this. I told the teller I was not going to keep it ope, n was there any way she could do it, and luckily she did, which I know is not the procedure I am sure, but thank God for that teller. Without her help I could not have done it and I was out of time. I have thought of that teller often since then and how she was one of the very good, honest, and remarkable people I have crossed in life to help. When life is continually hard, one remembers the very good and the very bad. Thank you Wells Fargo Indian Rocks.
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November 2021 by Mary S
Today I waited in line 20 min or more to change $50 in smaller bills. First - the young man took my bill, then after minutes came back saying that I have to wait because he is leaving, and another person (the only one) will be take over. The teller who called herself manager was rude and lacked any customer service skills. On top, she made me a liar. I am a customer since 2000, maybe too long. This is my first complaint, and I won't stop.
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January 2021 by Chiara Blake
Love this location. They are always friendly. Have a drive up teller for safety during Covid19 and I appreciate that. Only thing missing is a drive up ATM
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December 2020 by Quablo Mandellos
Kind and helpful staff
