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January 2024 by Arthur Pina
WORST EXPERIENCE EVER!!!! I went to pick up my car with a confirmation and they told me they didn’t have anything available for me. EMBARRASSING!!!!
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January 2024 by Wesly Aristil
They over charged me and I still have not got my money back service is not good. I had no issues with renting from other locations but this one needs to have a shake down they are ( stealing money by over charging and making it look like they making sale to get promotion. )?
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January 2024 by Dangelo Minnis
I mean it's alright.
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January 2024 by Jasmin Chua
Was there an hour before closing on Christmas Eve and the place was packed with people trying to get/return their cars. All 3 staff were occupied with customers but my entrance was quickly acknowledged by Fernando Dela Cruz, who later also made the entire process a breeze. During the wait, the phone was constantly ringing to which none of the staff at the store could assist as they were all attending to customers. There were at least 3 people before me and that took about 15min. Fernando explained the process clearly, making sure that I understood the charges to be incurred. This took about another 10min as he had to attend to another customer midway to address a technical issue. When the car arrived, Fernando assigned another colleague to assist me. Both the interior and exterior of the SUV was well maintained. I took a while exploring the interior of the car before driving off. Fernando sent the same colleague out a 2nd time to check and make sure I had no concern. Overall, I was extremely satisfied with the customer service by Fernando and his team given that it was a pre-holiday rush and it was near closing time. Rented the SUV for 10days and I did not encounter an issue with the car. Would recommend making an online reservation to expedite the wait process which was made effortless for me.
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January 2024 by Snow Bear
A+ Service
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January 2024 by Walker Dulhomme
Nice people
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January 2024 by Jazmine Holmes
Don’t rent from this location they are never prepared, they never answer the phone , they never do there’s jobs . They rent out the incorrect vehicles and then chase you down like you did something wrong when it’s their fault .There cars are MESSED UP the first car I was rented was shaking when I hit the brakes.The manger is nice but she barely does her job .And the workers are just as slow.They also take your deposit
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December 2023 by Mark Rhodes
Extremely satisfied ?
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December 2023 by Guirlande Delva
The agent was very professional and kind
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December 2023 by Cody Parkos
Very happy with my purchase. Matt went above and beyond to ensure I had the best deal available to me, and for that I was able to drive off the lot in a BEAUTY.
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December 2023 by Andrene Hill
Fernando was excellent, I was well taken care of, he made sure everything was perfect and was to my liking. I will definitely be back.
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November 2023 by Fresnel Delva
I give it 4 stars because the people call the service is terrible. They let you wait a long time choosing the required option and then miss the call next. That needs to be improved but for the rest I was very satisfied with the excellent service provided. I recommend it. Ask for Fernando. He's a good boy.
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November 2023 by Go Norland
This was the 1st time i have used this location and will be the last .I made a reservation on the 4th of October for the 20th of October as the pick up date for my rental. I received a call that my rental wasn't ready around 11am but i would get a call when it arrives. So 2hrs past i call back since they never called me. I asked is there a problem not call or anything as of yet. They told me it was taking a little longer than expected but it should be ready shortly we will call you soon. Around 5pm i'm worried cause i want to get on the road for our trip i call back after being put on hold for a time and hung up on 2x someone answers me and says there will be nothing available and hangs up the phone. Needless to say all of my times for the Hotel and everything had to be pushed back. This was a very unprofessional experience on there part.
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October 2023 by Shiek I.
I have never come here and they've had my reservation ready. Regardless of how much in advance I request a rental. Most but not all of the staff provide such a lack of understanding to the predicament placed upon patrons when their rental isn't ready on time. It's almost as if most of the staff doesn't care. If you must use enterprise, please steer clear of this location 2200 N State Road 7, unless you'd like to wait 3-4hrs after your reservation to get a vehicle.
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October 2023 by Christina Washington
5 Stars across the board. This is a very busy location but every time I’m in need of a rental vehicle they always take care of me. I am very meticulous and hard to please. Yet they do it with a smile every time. All the staff is pleasant but JOE is always so professional, courteous and welcoming. He demonstrates superior customer service. If I have to spend money I expect a business to offer a smile. Just makes the entire experience that much better!
