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March 2024 by T A
I am very frustrated with this particular Benfield. We did a DNA test for my puppy on 2/16/24 and a fecal test for hartworms. On 3/5/24 I called to check on worm test results and was told something happened with the sample and I need to bring a new one. Why noone called to let me know whats going on? On 3/6/24 I dropped off the new sample, waited for a week to get back the results. 3/14/24 I called to check on DNA test results was told its still pending, a new sample was send to a lab on 3/6/24 and I have to wait 3-4 weeks from that date. Why not 36 weeks? Btw we have done worm test on Benfield Plantation the results were ready in 10 minutes! Not coming back. Thank you
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March 2024 by Lilliana
ZERO stars if the option was available.My sisters 4 mo puppy passed away on Friday after weeks of being led in circles about his condition!!! Its due to their negligence that the puppy declined further each week. This company is truly despicable, they still expect payment for a wellness plan she had when they did NOTHING to keep this poor puppy well.
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December 2023 by Nestor Y Gomez G
This place is very nice for pets.
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December 2023 by Heidy Reyes
The staff is very attentive, they speak Spanish, they are very trustworthy for pets.
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November 2023 by Anna Siddiqui
Just checking out pets for my nephew
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October 2023 by Santiago L Casamayor
Should up to pick pain medication for my dog 558 closed wouldn’t give me medication waited till 601 said had balanced the cash register didn’t care at all
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August 2023 by Reinier Espendez
My pup always receives personalized VIP care here. I appreciate having the peace of mind from knowing he is being well cared for
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August 2023 by Michelle C
Went in for a spay. The front desk person quoted me one price and printed the documents and the walked away and presented me with any higher invoice. They then tried to say the doctor had to do more. Horrible dishonest vet service . Definitely will not be back
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August 2023 by Nyle castillo
I bought my dog to see Dr. Horowitz because he was having a terrible allergic reaction on his skin. They informed me that it was a dandruff problem and there was nothing to worry about. Also they prescribed me omega-3 tablets and some oatmeal spray to spray on his skin. His skin had gotten worse so I called to speak to Dr. Horowitz about the problem. He informed me that I could either seek help elsewhere from a vet dermatologist or he could give my dog an injection.I told him I would think it over and give him a call back. I then called back a few days later and left a message with the receptionist for him to give me a call back because I wanted more information on the injection. It’s been more than a week and i still haven’t received a call back and to be honest, Dr. Horowitz didn’t really seem like he cared about my dogs problem. At the end of the day I understand that the vet is a business just like any other business but at the same time I’ve never received such bad customer service then from Banfield veterinarians. My dogs skin has gotten worse so now I am seeking help elsewhere and hopefully the problem will be resolved.
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August 2023 by Genesis Otero
Love seeing my Genesis looking so precious after being groomed.Thanks so much Ms. Pat ? ?
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May 2023 by Shana Lorde
I felt the staff was great, and they all seemed very knowledgeable about my pup. I arrived at my appointment 30 minutes early and was told they could not check me in, that I must wait until my appointment time. I felt that was not convenient or called for, but whichever, the staff and office were great, and she was very nice about everything . I will return.
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May 2023 by Sylvia Marti
I've been taking my pet here for ten years. Doctors and staff are great.
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April 2023 by Sir Freedom
Good service caring staff. Prices somewhat average. Be sure to understand packages before committing to specific plans. Pick one best for.your fur babies needs. Not all packages are worth the price. But overall they are great. I have 6 dogs and all have gone through here even new litters. I trust this place by far.
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April 2023 by Aaron Jones
The staff was very supportive during the loss of our cat Presley.
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February 2023 by daniela cardona
Worst service ever and a waste of time. Went for an emergency and they refused to help, instead of trying to accommodate a walk-in emergency they started calling other Banfield’s asking to see my dog. And even knowing no other Banfield’s had anything available they still denied to see my dog.
