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January 2024 by Andrea Premadonna
The manager Luis is discussing he is very unprofessional Don’t go the there if you have car shield. Luis the manager held my car hostage for 18 hours after it was done getting repaired. Then he went on to say he’s the only one who can handle computer work in the store and he’s never dealing with car shield again after me anyone who comes there with car shield he’s going to turn them away and that I should drop car shield, But in reality, it had nothing to do with my warranty, It had everything to do with his neglect and they sent the payment three hours before he actually Released my car to me! Hope no one goes through the same experience I went through. if you do decide to take your car there, make sure you got all your eyes dotted and cross all your tees be on your game!!!!! because this guy is going to give you a hard time and make sure he knows how to send a proper invoice to your warranty company. That’s why I keep all my receipts. I keep a paper trail going for everything because of individuals like Louis, you never know when you might need legal representation I was ready to call help me Howard and the police if it would’ve lasted any longer. I just pray everything with my car is fine! Good luck and God bless
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January 2024 by My Dreams
I will never go there anymore. I gave them 2 chances and they were trying to play me as I was a girl. First time, they say my car had a problem but I told him that I just changed this part and they are quick to switch to tell me that they made a mistake and it was another problem. No, jus say I catch you in your lie. The second time, I paid for my tire online and went there, the guy in front was trying to charge me 200 dollars for alignment when I already paid my tire online and installments. He then later tried to gaslight me saying that is not what he said when I was gonna leave. They are crooks. Stay away from there. Specially if you are a girl. I had to call customer service in their a** for them to do their job as they should. I don’t feel safe letting my car in their care, nor should you. They will get all your money if you are not smart. It’s a good company tho. The problem is the bad people working at the shop. The customer service over the phone is great tho. Not the store phone tho.
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January 2024 by Cristal Steele
love the service they gave me
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January 2024 by Josh
The two black guys that worked at the repair shop on Sunday December 10 around 12 in the afternoon. the one with the full beard was really helpful went out of this way to help me out. all I needed was few seconds. while the other one was more interested in his phone and acted like me being there was not that important even tho I approached him first.
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November 2023 by J R
My experience was awesome. They took care of my car repair and also oil change. Great service, very friendly and super fast.
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November 2023 by Monkey D. Drecoo
These people are crooks!!! My mother and I went there to have a minor problem fixed, and they said they could do it. They charged her 1,400 , then said something else was wrong and bumped it up too 1,700. We said fine paid it and let them have the car for over a week, and still !!! Nothing changed. Absolutely nothing.. now we are down 1,700 and they haven’t done a thing with the car, I highly recommend not going to this place
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November 2023 by Henry Hendrix
i agree,the tech was very helpful,took less time than expected.
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September 2023 by Benjamin Mallard
The worst they lie to you and they try to scam you out of money
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July 2023 by Bra'la B.
Firestone is very crappy. Came in to request a coolant flush that was recommended to me. Dude went to speak to a mechanic and came back to say they don't feel comfortable doing it. So why do you offer the service ? Why would you not offer to look at my vehicle before making a decision to turn me away with no recommendations. Freaking terrible. They only act that way because of the location.
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July 2023 by Fridanne Duperoux :]
They do their job ,but the prices are too expensive.
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June 2023 by Amanda Barrett
This Firestone location takes advantage of woman. I am a 21 year female whose car broke down while traveling away from home. I took my car to Firestone because that’s were my parents always have our cars repaired. I really was between a rock and a hard place since my car broke down out of town. After researching the cost of the replacement parts, I was over charged a minimum of $500. They over price the replacement parts and must receive some credit back from their parts suppliers because I called the local Honda Dealership’s parts department and was quoted 50% less that they claim they purchase the parts.After dealing with this predator manager, I was looking over their Google reviews and noticed in the past 2 years there have been TEN 1 star reviews from woman including my review and only FOUR 1 star reviews from men. Appears they are targeting woman to over charge females like me who may be less informed about vehicle repairs.If you are a female, I would not recommend using this Firestone location.
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June 2023 by Julian Rodriguez
Great service and always honest. Luis was very helpful and really appreciate him and the guys working on my car in a timely manner
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May 2023 by Howard Glantz
I can't say enough great things about this location. I woke up to a flat tire this morning, immediately put on the spare, and drove here! I arrived at about 7:45 AM and was greeted with a smile by the store manager, Luis. He listened to my issue, and within minutes, he had my car in the shop to be repaired, along with replacing my windshield wipers.One of the best things about Firestone Complete Auto Care is that when they do the work on your car, they warranty it and you're covered coast to coast by ANY Firestone Complete Auto Care, of which there are approximately 1700 locations. Can you bring your car to the local mechanic and pay less? Probably, but once you pay them and drive away, that's it! Well, not with Firestone Complete Auto Care! If my car is under a manufacturer's warranty, of course I go to the dealership...otherwise I come to Firestone!Service: Tires
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May 2023 by Steph A
This place is the worst. Old manager Joey very disrespectful now a new manager and you think it will be better far from it. Do not let Kenny work on your cars. Charged for an alternator I didn't even need.. Manager don't call back when they say he would about a very important matter.Service: Oil change
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May 2023 by Franky
I'm not sure why there are so many negative reviews. Luis was very helpful and Benny is the gentleman who worked on my car. Benny was very professional and treated my car like it was his. Even used a torque wrench to bolt the wheels back on the car. First time I experience such great service at an auto shop. I had 4 tires delivered to this shop. They mounted and balanced. Definitely my go to shop from now on
