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January 2024 by G Mack
Had the pleasure of working with this office to help my relative with insurance … it was someone named Candy Jene and another lady who helped me when miss Jene was at a meeting … you can tell this office is striving for professionalism and customer service
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November 2023 by Mel La Bella M
I switched over to State Farm in July. Since switching to this agency it has been a horrible experience. I had to send a requested document 3 different times due to each person I spoke to said it was never received. Not one person told me the document was signed incorrectly, it took for me to receive a notice that my bill was going to increase because of the document. That got situated and I received a next notice in regards to a $45 increase I called to find out why and was given the incorrect information. The owner Kenya then told me it was due to the drive-safe (I never received the first one and had to reorder). A gift card was provided to offset the increase (I was unable to use it online towards the bill). That was all taken care of. Now I received the bill and it's increased by $25 for November. I called to find out and again because of the drive-safe (drive safe was activated once I received the new one). I understand that the agency may not know the amount of increase, but there is no reason I should have been surprised by an increase to my bill. Someone should have said, it was prorated and you will see your bill increased for November as well. (I'm being penalized for not receiving the first drive safe) The communication with this agency is very poor and I am highly disappointed. The office manager is rude and the staff seems to not know how to explain certain information. I suggest that staff should be retrained in the product/services provided and in customer service. Currently looking to switch agencies.Update:The answer to the review was to switch my agency versus actually fixing the issue! Way to go, great customer service!
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October 2023 by Owe J
Patricia was very professional helping me get the coverage I needed for my automobile. I have been with State Farm for over thirty years and this office is the one of the best!!
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October 2023 by Neon Baudelaire
I’m just gonna be honest. I only started going to this office because I had family using them. Me personally? I’ll be switching. Everytime I call these people act like they couldn’t care less. They are negligent with sending emails or making the changes they said they were going to make which has cost me money and confusion in my home buying and moving process. Just an overall lazy environment. I’ll be switching since I moved, thankfully. I need an agent who is going to actually care about the clients they work with and does what they say they’re going to do. Just lazy.
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June 2023 by Dirk Williams
I was thoroughly excited and happy with the service provided today. And the bonus part, the price was way cheaper than Allstate my previous insurer. What a day.
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March 2023 by Ashley Hill
Anthea was amazing! She worked very quickly to get me a quote which was way better than the car insurance I had. Very professional and checked all options to get us the best rate.
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March 2023 by chanai mitchell
Called to receive a quote with Anthea. Anthea advise me what it would be to switch from progressive and I was happy with the quote. It came with so much more then what progressive was offering. Anthea made me consider the switch and I was happy with it. She was very helpful as well with breaking down the pricing as well.
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March 2023 by Joan Gottshalk
Rayianna was very friendly and sweet, she explained my bill to me in a very understanding way. She reminds me of my daughter, very patient!
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March 2023 by deysy Colmenares
My experience was great Ligia is super professional the best place to get your ensure, thank you so much
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March 2023 by Syrrona Goode
I was pleased with how knowledgeable and effective Ms.Anthea was with my questions and concerns. She is a gem to your company.
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March 2023 by Andre Brown
Great rates and customer service. Very easy to do business with.
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February 2023 by Rayianna Carr
Rayianna was very friendly and sweet, she explained my bill to me in a very understanding way. She reminds me of my daughter, very patient!
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February 2023 by Rayza Pineda
they’re not very responsive when emailing or requesting a call back which is annoying considering we have more than just car insurance with this office and have been long time SF customers. maybe that’s just all insurance offices.
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January 2023 by Candie Cam
Representative Brittany is consistently helpful. Always willing to go the extra mile to ensure that you have the needed information for an informed decision. Way to go!
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January 2023 by Lisa Davis
Ligia helped us save on our auto insurance in a such a quick, professional, and pleasant way. Thank you, Ligia!
