Staples

Most Recent Comments

• January 2024 by ShanQ Banks
  Marley in the print section was exceptional!!
• January 2024 by Mayda Garces
  I came to this staples about 1 year ago looking for a brother toner. The place was creapy, looked like they were about to close down. No one talks to you or asks if you need help. The shelves were semi empty or things were locked up. They did not have the toner i needed so i left, now im looking for a computer cable and will have to go elsewhere. I miss good costumer service, times have changed too much.
• January 2024 by Mel C
  Terrible customer service!Customer service 0
• January 2024 by Max Landa
  I am sorry to give bad review. I came from Dallas were everybody got a great customer service. I was talking to my friends and family why we have to buy everything on BestBuy, this store got the same items, and it is near. I went today and when I was about to pay the guy did not even say good morning to me, but he said good morning to others. I asked a question about my card and the guy helped me, but he never responded. I said thank you and he did not say anything. I was thinking before this store is so empty is going to close. I thought it was because of the items, but it is because of the customer service. Do you really want to see another company to close in this country? I please tell you to take actions with the people who work here they need to change their attitude and treat everybody the same way or it is going to happen; your company is going to close.
• November 2023 by Fabian Arroyave
  I was at this location to have some cards printings on my new company. I was the third in line and the employee didn't finish my request due to lack of more personnel! he was getting crazy taking care of many customers at the same time that he totally forgot about me, and guess what happen? The whole work was delete cua he didn' t save it, so that been said, this Staples at 7500 Commercial Blvd is a damn nightmare place, I wont recommended to go to it cus there are a bunch of idiots working there!!
• September 2023 by Corey Lesia
  Today: I came in and was shocked at how busy the store was… I was actually aggravated… I lashed out at one of the copy center specialists (Deeonte). He apologized, even though I was wrong… he calmed me down and gave GREAT Customer Service.. Thank You Deeonte!!!
• September 2023 by Hayden P.
  Jay is a fantastic cashier! He is so positive and informative. Wonderful help and incredibly patient with questions
• September 2023 by D Weekes
  This store has the worst customer service. Lines of people and the guys in Printing are useless. One walked around moping, ignoring people who needed help and acted like we were bothering him - poor attitude and needs training in good customer service. It's your job after all, so if customer service isn't your thing then you're in the wrong field. This was yesterday around noon. When I asked him if he could help with something he was very dismissive. The question was related to printing. Oh and asked a young lady a question about printing, said they don't change specs on the printer and that I should try Office Depot. I said 'Oh your competition' and she realized what she said but still didn't realize the gravity of telling a customer to try another competitor. The Print folks also seem to be lacking knowledge and are not eager to help customers except for one short guy wearing a mask...he was helpful but still not very knowledgeable but at least he called his Supervisor on the phone to ask. I can appreciate that. Unfortunately I had to go to this Staples as the others are too far away. Complete waste of time and lack professionalism.
• September 2023 by melissa manis
  Not very happy with this locations service. I designed, printed, and taped together a customized Monopoly board at home. I was on a mission to get this laminated. After an unsuccessful attempt at the first office supply location I went to, due to their printing/copying/laminating services area being closed, I decided to come to this Staples location.When I arrived to the services area, there were 3 customers ahead of me in line. The first customer in line was checking out and they had a laminated item, which I took to be a good sign. Shortly after I arrived, a few more customers gather in line behind me. There was only one employee working in the services area while there were other employees just walking around the store, not actively assisting customers. They should’ve had another employee come assist in this area.When it was my turn, I advised the employee I needed my item laminated. Employee walked over to the laminator and back and advised he would have to create a ticket for me to leave the item and pick it up tomorrow, as the laminating roll needed to be changed and his manager would have to be the one to do that. All employees working in this area should know how to change the laminating roll, so customers don’t have to wait for one specific employee to do it, who may not work every day when it’s needed.I agreed to leave my item to be laminated and picked up the next day. Employee created and printed a ticket and took my item and placed it on a counter. Employee started assisting another customer and I was about to leave, but then I realized I never received a copy of the ticket created. I waited a few minutes for employee to finish assisting other customer and then advised I never received a copy of my ticket. He walked back over to the counter where he placed my item and came back with my printed ticket.About 30 minutes-an hour after getting home, I received a voicemail from the Staples supervisor advising there were issues with the laminator and nothing could be laminated at the moment and that I could come pick up my item. I drove back to the store and got back in line in the printing/copying/laminating area to wait to request my item back from the same employee working the area as my last visit. An employee walked over to me and asked what I needed assistance with. I asked him to please grab my item from the counter. He advised he was the supervisor and asked if I got his voicemail (which I thought was a silly question because why else would I be back at the store so soon to pick up my unserviced item that originally wasn’t supposed to be ready until the next day otherwise?). I advised I received the voicemail and said thank you when he handed me my item. I got to my car and looked up another nearby office supply store that does laminating services. I started my drive and drove 1-2 miles before I randomly looked down at my item sitting on the front seat when at a stoplight and noticed what looked like smudged black ink on my item that definitely wasn’t there when I dropped it off. I also noticed a small hole, that again, was not there when I dropped it off. I fully understand technology/equipment failing and needing maintenance, but there should have been communication among employees if certain equipment items were not working. I would have rather been told at the beginning laminating would not have been possible and gone somewhere else with my item rather than the false promise it would be done and ready for pickup the next day. At the very least, they shouldn’t damage customers items they’re holding while waiting to be serviced. I now have to reprint and once again put together my item. I’m assuming the black ink came from the employee setting my printed ticket facedown on top of my item and wet ink got on my item from the recent print. So not only did the store not laminate my item, they caused me to drive to and from the store more than once in the same day, and they also messed my item up. The store just was not very professional and also careless.
• September 2023 by Leontyne Renee
  Staff here is useless and doesnt want to work. I asked for help resizing TWO sheets of papers and the crew tonight in the printing area was playing and flirting but told me that theyre not printing anymore tonight at 6:30 though they closed at 7. I would have used the self service however i needed help resizing. She was so nonchalant and blatant about "we're not willing to help you". I even asked if theyre still open and she said yes, and asked why theyre not willing to help me and she didnt have much of an answer. Kinda like "whatever". Useless staff.
• September 2023 by Candy
  That guy work in the printer section does not need to work there. He had an attitude to help me selecting correct printer cartridge. Thought that was your JOB. Disgusting service from him and will not be returning.
• September 2023 by Forever Young
  Print line was super busy each time I go in. Deonte is mostly always rocking it by himself. Thank you Deonte for fixing my problem and helping me out with my cards!
• August 2023 by Stephen E.
  Staples in Lauderhill, FL, truly deserves a glowing five-star review. As a dedicated customer, I am consistently impressed by their exceptional service and extensive product range. The store's organized layout makes finding items a breeze, whether it's office supplies, electronics, or stationery. The staff's knowledge and willingness to assist are commendable; they go above and beyond to ensure a seamless shopping experience. What sets Staples apart is their commitment to customer satisfaction. The convenience of online ordering with swift in-store pickup is incredibly efficient. Their loyalty program offers valuable perks, and their competitive pricing is a great incentive for businesses and individuals alike. I've also utilized their printing services, and the quality is top-notch. From documents to promotional materials, they consistently deliver professional results within a quick turnaround. Staples' contribution to the local community is evident through their support of various events and initiatives. Their dedication to sustainability, seen through recycling programs and eco-friendly products, further elevates their reputation. In a world where customer service can be hit or miss, Staples in Lauderhill shines as a reliable, customer-centric haven. It's a pleasure to endorse them wholeheartedly for their excellence.
• July 2023 by Dr Todd Hardy
  I made a purchase at this commercial blvd location on July 1. The cashier I had behaved strangely toward me, then tried to open the sealed box of the Microsoft arc mouse I had purchased. If I hadn't asked him what are you doing, he might have successfully opened my brand new package! Wow!
• June 2023 by Leeroy Jenkins
  Waiting in line. Nobody helping me. Employees doing nothing. No wonder you have no customers in here. Here are the 2 employees having a full blown conversation while ignoring me for over 5 minutes