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January 2024 by Ayanna Lowe
I went to get a gel refill today and it was one of the worse experiences I have ever had at a nail location. I had to draw on his receipt pad how to do coffin nails. The nail tech took an hour and a half to do a gel fill. He never measured my nails to ensure that they were the same length, size, shape or thickness. Throughout the time, I had to inform him that he was not doing them correctly and that my nails were two different sizes, shapes and thickness. I had to take the nail file myself to try to assist with shaping my nails. I asked him if there was anyone else to do my nails as they were not being done correctly and I was by this time late for work. He did not respond. I asked if he is able to give a discount as he was not sure how to do my nails and messed up several times and he laughed and nodded his head yes. After an hour and a half, my nails still not bring the same in both hands, cuts on my fingers, and no separation between the nails and my cuticles, the owner still told me that I had to pay full price because I should have asked for some else if he wasn’t doing a good job. I informed her that I did. She told me I was lying. I asked her to please have the nail tech come to the front to confirm what I was saying and she refused. She did inform that she would give 5% off of the service for me being unsatisfied but then when she heard that I was going to leave a review, she took it back and said she would’ve given me the 5% off but since I’m going to leave a review, she’s taking it back.I get my nails done there most times and though I have had some issues with them before not doing my nails exactly how I wanted it (even when down a picture), I continue to give them the benefit of the doubt and not give up on the business; however, today’s incident was not ok and not professional. It is very sad when people cannot take accountability for their wrong doing and to attempt to make it right. Just because you have more customers fired not mean you can treat other customers any way you like.
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October 2023 by JC
Not the best experience. The only reason I'll go back is because Sang is amazing and took his time when doing my nails and both him and the receptionist were very sweet and understanding. The owner, however was rude.
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August 2023 by Beatrice LaBranche
I’ve been going to Universal for over 5 years (but the more I think about it I want to say for almost a decade!) I’ve gone through a few techs and finally landed on the one…Hannah ?! She’s amazing! She listens to you and she does fabulous work! There are other great staff there but Hannah’s that girl! So much so that she stays booked so call first!10/10 Highly recommend!
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August 2023 by kimcas007 Howell
I am giving this place a two star not because they don't do a good job but because they always file away from the cuticles ? like seriously doing that ain't going to make me come back sooner. My nails hasn't been fully three days yet and it looks like a week old already. Even when you ask them not to file way from thw cuticles they still do it.
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August 2023 by Janay Oliver
I come here all the time for my toe services, and I love them! So simple but super cute!
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August 2023 by Marjorie Castro
Honestly probably the worst gel pedicure I’ve ever had. I have been coming here for a few years now and while there have been some good times, the bad have definitely outweighed the good. My services were rushed and they tried to give me a reg pedicure when I asked for gel. When the tech realized he did not prep my nails properly for gel application and now within 24 hours the polish has bubbled up and peeled off. I wanted to get a pedicure for a vacation and now I’m stuck with this horrible job. Honestly spend your money elsewhere, these ppl are robbing everyone.Service: Pedicure
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August 2023 by Roxanne Gordon
I go to Nail Tech Nicolette. She's a beast with designs. Bring your own design or let her freestyle... you're good either way.
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August 2023 by Penrod Filyukov
This nail salon is amazing. Since they are so effective and I am always happy with their job, I have been bringing my daughter here from Miami for years. When I have my feet done, I almost always choose for the Deluxe Pedicure with Dip Powder. I heartily recommend Universal Nail Salon. Thank you Tao, Hannah, Ivy, Abby, and Lemon for always being so kind and helpful. I love everyone there. Thank you so much, fantastic Team.
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August 2023 by Dwinetta Rozier
Update: I called them, as they offered to fix it in their reply to this review and they did not honor it.The tech wasn't understanding when I tried to tell him my nail is not looking good and my nails looked jacked. I had to repaint when I got home. The receptionist tried to help and even using Google translate didn't make it better.
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August 2023 by gaby dutra
Best Nail Spa ever! It’s clean, they always on time and the service is great! Tao is my fav! Hannah is great too!
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August 2023 by Woodman Pocknell
Ivy helped me repaint my nails, essentially. Wonderful job, she did! Will return without a doubt, especially at these prices and because of the lovely powder color.
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July 2023 by MD Design House
I LOVE THIS NAIL SALON♥️♥️♥️ Hannah is amazing. I trust her expertise, I let her do whatever she wants as far as design. She is talented, professional, and consistent.She does an amazing job on my nails and feet.. I’ve been doing my nails 35 years and this is the best nail salon ever. Abby at the front desk is the first smiling face you see. She is organized and always accommodating .Debra BlandServices: Nail art
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July 2023 by Zuzana Mcdonald
I visited today for the first time, and I'm thrilled with my nails! I adore the web-like design and will definitely return! A fantastic atmosphere, clean facility, and courteous employees were all present. 10/10 would advise:
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April 2023 by Warm and Fuzzy Dreams, Inc.
The only thing this place has going is the location. They are rude especially to black people. Their skills are not up to the time and they will charge for services they are not capable of doing. The techs do not stay long and sanitization is subpar. The owner only care about money not quality service. If want a subpar basic set then go here.
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April 2023 by angel000
I usually come to get service here. It is a lovely spa! HOWEVER, I was sneakily charged for acrylic on my toenails without asking for it. I even specified for gel only to the receptionist. The receptionist continued to charge me for acrylic, even though she knew I didn’t ask for it. Extremely disappointed.Service: Pedicure
