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November 2023 by Michtta Jean-Louis
On 11/16/23, I called the bank twice to inquiry about a service I needed. No answer. I drove to the bank and wasn’t greeted by anyone nor was I instructed on the process. If it wasn’t for another customer I would not have known that I needed to make an appointment to speak with the personnel in the cubicles. We struggled to figure out where to go to make this appointment since there wasn’t guidance. Please consider employing more people to manage the phones and/or signage to explain your process. Thanks!
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November 2023 by Laur Castell
11/6/2023. I left Palm Beach County came all the way to this Lauderhill branch to take care of my father’s Safe Box. When I enter the branch there was NO instructions on why to go or sign in for the type of service that I needed. I have been a First Union Customer from 1989. So I have been through a lot of with this bank. This has the Worst bank customer service I’ve encountered. The personal customer support team is chit chatting with clients in a delayed. Way of getting new client. WHY am I waiting over 2 HOURS for service!!!!!!. I can’t leave, because I don’t live around here!!!!!. You guys can connect me anytime. FYI, I am also an Ex-employee!!!!!!!!! ??????????????????
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May 2023 by Jenny Avril
I went to that branch to open an account this banker name Gerfson Cimeus did an amazing job , very courteous and professional. Customer service was on point . And every other employees came to him for questions . He deserves to be honored he knows what he’s doing . Thanks again
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April 2023 by Quelddy Angelina
I took my sister to the bank and everything went smoothly during her turn. Fast service, courteous bank tellers and friendly security. Plus I enjoyed my wait time.
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November 2022 by WS
Very good branch !Super professional staff. Especially Jouanna Thompson. Politely, clearly and quickly explained the opening of the account and at the end wished a good day. Such employees of the company make the client's day successful.
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October 2022 by Matias Navarro Sabljak
excellent service provided by michael anthony fletcher, very professional and friendly he knows what he's doing.
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June 2022 by Jodi-Ann Reid
I experienced, in my opinion, what appeared to be an attempt to support an individual trying to commit fraud by one of the workers at this branch, Rohan Drummond. On 5/26, I wrote a check for a deposit to render services to a business owner who has an account at Well Fargo. According to my bank, Chase, the funds cleared my account at 11:24 p.m. on that same day. I went with another service and requested a refund on 5/27. However, on Saturday, 5/28, the business owner claimed he never received the money and would not return it.According to the information he received from Rohan Drummond, the check was presented twice because it was denied the first time due to insufficient funds. Additionally, he said a hold would be placed on the funds until 6/7. I informed Rohan that my bank said that was not the case. Then, I offered to connect Rohan directly with my bank and he claimed he “could not talk to Chase directly”. Rohan gave me an 800 number to call in order to “send verification that the check cleared my account.” When I Googled the number, it was just the general customer service number for the bank.According to information from both Wells Fargo and Chase, the fact that the money was removed from my account is the ONLY verification required. I suspect that Rohan is closely associated with the business owner and was assisting him in trying to pull a fast one on me in order not to refund my deposit.I ended up speaking to the manager, Kevin and he was extremely helpful. Shortly after speaking with Kevin, I received a call from Well Fargo’s Fraud Department and they asked me to verify that I wrote the check to the company. They said my signature was illegible, which is why they needed verify that I wrote the check. It was never presented for payment twice. Rohan lied. The only reasonable explanation I can think of why Rohan would tell a lie that could be easily disproven is because he is closely associated with the business owner.With Kevin’s help, I was able to get the matter resolved in less than five minutes. All the information I received from the other reputable and honest Wells Fargo representatives directly contradicted the statements made by Rohan as he attempted, in my opinion to conceal evidence for his friend. While I have always had a great experience with Wells Fargo, I am extremely disappointed in Rohan’s behavior today.
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May 2022 by Young Threats
Went to this wells Fargo to do a transaction Teller Orlando Soto was great fantastic it was fast and easier make my day , we need more teller like him thank you for your time .
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March 2022 by Marclyne Syline
I always have a laugh with Orlando he really enjoys helping customers and putting a smile on my face, excellent service great teller
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March 2022 by Cleeff Dioro
Teller Orlando Soto is greatReally have patienceThank you for your great service
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February 2022 by Dainiel Daley
Horrible customer service . Made an appointment still was kept waiting past our appointment time the bank wasn’t even busy then when we finally was able to sit down with someone she’s constantly getting up to assist the other person instead of focusing on the customer in front of her . We knew better than to come to this bank . Won’t happen next time .
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February 2022 by jacinth adamson
I went to this bank to do a transaction and OMG, Michael was great, helped me, by the time you know it i was out of there. People like him we want to see in the banking industry. Make life much easier for us. Thank you Michael keep us the good work.
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November 2021 by Roxana Baron
The lady at drive thru was rude and left me waiting 20 minutes for a simple deposit. While she took care of EVERYONE and all the cars.
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November 2021 by Luis Gaitan Tobar
This is the worse Wells Fargo branch to go to stay far away from this location!
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October 2021 by Chief Hudak (LTJG Glitch)
Wells Fargo is the worst bank I have done business with. It freezes checks whenever they want when they are deposited. Then, when you call customer service, and escalate the call the managers can help either. No wonder when it has so many bad reviews.You don’t need to escalate you never resolved my issues have a good day
