-
August 2023 by Drexel Polasek
Purchased an A/C compressor from Auto Air Online for a Kubota skid steer. The A/C compressor that was on the unit worked just fine it just had a crack on one of the ears to bolt the compressor down. Flushed A/C system and installed new compressor. 8 days later when the unit came back off rent we were informed that the A/C just stopped working. Compressor clutch is engaging just not building pressure. Contacted customer support and let them know what happened. He was very rude and talking to me like I was stupid. I have been doing A/C work for years and never had a problem like this. He then hung up on me after I let him know that he didn't need to talk to me like that and I would be writing a review about his company. If I could put 0 stars I would. HORRIBLE CUSTOMER SERVICE
-
September 2022 by None None
Rick was very helpful, shipped and received as promised, installed and works like a charm,Thank You Rick
-
July 2022 by Fox Electric
Purchased new compressor for a caterpillar skid steer and the compressor worked for about 8 hours and locked up. They asked me to send pictures and by those pictures they determined the warranty would not cover their product. This is an inferior product that promotes a warranty that they have no intention of honoring. Beware it is cheap for a reason. I will not be a return customer
-
May 2022 by Water Works
Rick was very helpful, shipped and received as promised, installed and works like a charm,Thank You Rick
-
May 2022 by Alexis Simmons
I purchased an AC compressor for a customer of mine, and had it installed on her Sprinter van. The van had engine issues and had already had an engine replacement done to it previously and the AC was replaced after that. The van had sat in a parking spot on our Company lot for about 5 months without moving. The customer comes back for the van, and we start working on the van, the ac compressor we bought has cracked and was broken before we could even charge the AC compressor. It was merely installed than sat on the vehicle without being used so was practically sitting on as shelf. I reach out for warranty assistance as the AC compressor was never used, only installed but never charged, and I am unable to get any assistance as the customer service representative can only state there is no warranty coverage on a damaged ear or connection location on the ac compressor where it mounts up to the bracket on the engine assembly. So now I have to deal with an angry customer on top of customer service that refuses to help. I am glad I only used this supplier once for this customer, I will not use them again. As a business owner myself, I respect my customers to an extent when physical proof is provided for damages & warranty exchanges. As a business owner that works with Mercedes Sprinters daily, I will be sure to steer clear of this supplier from now on :( I will be sure to correct this for my customer as good businesses do.
-
July 2016 by scott P
I would avoid doing business with this guy. He intentionally sent me a wrong compressor as I expressively explained that it was a single pulley, He sent a double pulley. When I sent it back he stated that the compressor was damaged which is not true. I am out the cost of the compresses and shipping to and from. Again AVOID THIS COMPANY.
