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July 2024 by None of YourBusiness
NEVER EVER USE THEIR FED EX SERVICES
I dropped off a package at the Office Depot because it is an official drop off site. My package should have been over nighted. I went to the Office Depot 7 days later and my package was still there.
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June 2024 by Cheree Bell
Morgan in the Leesburg Office was pleasant and professional when I walked into the store, she went above and beyond to assist me with a huge download that I needed to have printed. I was in the store over an hour with her right there doing everything for me because I had no clue on where to begin. Thanks again Morgan for your assistance and patience because it was no easy task.
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June 2024 by Bonnie Kauffman
Hands down one of the worst customer service experiences I have ever had. For any review who praised Morgan, I must have gotten her evil twin sister today. Short version: Morgan overcharged me and then told me should "could have given me the posted price if she wanted but wouldn't because I was rude..."
Went in to pick up a simple online print order. The employee at the copy and print center was helping another customer when I arrived so I hung back and waited. After some time of waiting, another employee asked if they could help me. I explained what I needed and she confirmed only the copy and print employee could help; which is what I had expected. I thanked them and let them know I'd continue to wait.
A few minutes later, the customer ahead of me finished and left. Since I had been standing there for some time, I was expecting the employee behind the counter, Morgan, to call me up or at least acknowledge that I'm there. Nope. She totally ignores me for an awkwardly long time unti I approach the counter. I ask for my online order and inquire if they have another item in the store. She has no idea if they carry the item and points me to an area of the store to go look myself.
I don't find what I'm looking for but find something similar. I pop the staple out of the packaging to pull the item out to take a closer look and decide it's not going to work. I bring said item to the counter, let her know I opened it (did not rip packaging) but did not want it and asked if I still had to pay for it....because that is the right thing to do. I was not expecting it to be a problem for them to reshelf it but still wanted to make the offer. Well, Morgan scoffed at my question and without any pleasantries told me I had to pay for it. Cool, no big deal and thanks for the salty attitude. It's a cheap $6 item so its not going to break the bank.
She rings it up but the register can't complete the transaction. She asks me to go to a different register but not before I see she's over charging me. I ask her to wait so I can verify the price. Sure enough the price she is ringing up is almost $2 more than the price posted in the store. I bring the price tag to the counter so she can see the posted price and correct it.
I kid you not, she doesn't even look at the tag, barks at another employee to put the tag back on the shelf and then tells me "it's not her problem the price is different."
I tell her that is not right and I want to pay the price that's posted. Her response, "I could have given you that price if I wanted to, but you are rude so I wouldn't."
The whole interaction was so bizarre and uncalled for. Meanwhile, the second employee just stood there at the register, eating a sandwich (weird, right?) and watched all this go down in the totally empty store.
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May 2024 by Joa Jane Harpster
The Leesburg Office Depot location has a great team! They are efficient and will bend over backwards to try to accommodate your needs. We appreciate them at our office and I also personally appreciate them with my new business! Thank you for going the extra mile for your customers and the community!
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April 2024 by Darion Mackey
Closes 5 mins before posted closing time
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April 2024 by Molly Thomas
Morgan was great to work with! Was polite and knowledgeable! Had just the desk and chair I was looking for.
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March 2024 by Fran Courchesne
A very pleasant shopping experience.
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March 2024 by Tonia Dees
Service was amazing! Ariana and Lisa were very patient and helpful! Keep up the good work!
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February 2024 by Tony Powers
Great service and friendly people
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January 2024 by G Mansour
Great service from A to Z
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January 2024 by Richard Vaughn
Price up 50+% over last year!
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January 2024 by Cindy Janesy
One small thing, I had to wait for a cashier to check out. She seemed that someone else should been at the register.
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December 2023 by Rosemary Ringer
This store right here - in Leesburg Florida - is THE reason that "brick and mortar stores" are dying so quickly.I drove about 30 minutes to get to the store and once there, I was sure that I had the wrong address. It's in a very marginal neighborhood and I sat in the car for a few minutes looking around trying to figure out what was going on.I suppose it's just in a not-so-good neighborhood. When I went in, I found what I wanted pretty quickly (a small wooden filing cabinet) and took the tag to the front counter and asked to purchase this item. I was told that "the guy over there" handles that, and I was also told that he was "really busy with an online order."So I waited. And waited. And waited some more. Finally, someone appeared and I handed him the tag and waited some more. When the clerk reappeared, he had a flat box on a cart.I said, "Wait, that's not a filing cabinet."He said, "Yes, it's what you asked for. It just needs some assembly."I said, "If that's a filing cabinet, it needs a LOT of assembly."He said, "We can get someone to come to your house and put it together for you for $75."The only reason I went to Office Depot was because my elderly husband's great disdain for "online purchases." And why is that? Because everything requires some assembly. EVERYTHING.When I got it home and unboxed it, I discovered that - while I had asked for the Espresso color (dark wood), I'd been given "light cherry." So I boxed it up and reversed the process.I'm heading to a furniture store now. And I will never darken the front door of this Office Depot again.
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December 2023 by Jason Pelfrey
It’s closed
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December 2023 by Susan Herbst
I got the best price in town for the copies. And superb customer assistance
