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February 2024 by Margarita H.
I took my dog there 3 times and will NOT go back. The first time, I expected my mid-sized Lab mix to be anxious, so I thought nothing of it. The second time, they called me back within the hour to come get her because she would not let them cut her nails and was overly anxious. There was no charge at that time, but they suggested I bring her when it wasn't busy so that she wouldn't get so anxious. Advice taken. I made her third appointment on a day they said would not be busy and indeed there were only two other dogs there upon arrival. Two hours later, I picked her up and was told that she would not let them cut her nails but that she got her bath. My family and I noticed that she did NOT SMELL CLEAN. Making me suspicious if they even gave her a bath at all. They charged me full price and I left the groomer a tip, but my poor dog left there anxious and she pulled on the leash so hard, I fell to the ground right in front of the sliding doors, scraping my knees and causing some bruising on an arm, where I fell. My dog could not get to the car fast enough. That's the last time they will ever see my fur baby again! "Keep the change you filthy animal!"
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February 2024 by Abigail Riley
Great groom everytime.
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November 2023 by Ro Ro
they had to call me because somehow they traumatized my puppy. My puppy been getting groom elsewhere since 1 yrs old and never had an issue. I will never take my dog there again.
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September 2023 by Delilah P.
Please do not take your pets here. This location cut my yorkis hair by his testicle to low causing him to have an abrasion. Also having me pay an additional $100 for an antibiotic because it caught infection. The lack of experience these little girls has. Pet smart you should do better in hiring !!!!!
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September 2023 by Naturally E.
I will NEVER return to this location or any location to have my dogs groomed. I took both of my dogs to this location for a bath & full haircut @ 12:30 pm & received a phone call @ 4:30 pm to tell me my dogs were ready for pickup. Upon my arrival, I see that only one dog has been groomed and the other one was not. I was explained that my dog was 'aggressive' & that he bit the groomer while she attempted to groom him. I have NEVER, NEVER received this type of feedback from any of the Petsmart groomers, EVER. He's been going there for over 2 years. I find it quite troubling that I wasn't informed of this until I arrived . By the way, they close at 5 & I have a suspicion that b/c it was closing time, Katie ( & the rest of her staff) chose NOT to groom him. I'm livid. Katie could have easily picked up the phone well before 4:30 & explained the situation. So, I call B.S. all the way around. I am beyond upset that they were so focused on cleaning and leaving that my dog was mistreated & not groomed.
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July 2023 by Carlita F.
Do not book with Diana T. - I have been taking my 15 yrs old dog for over 5 years to PetSmart but this location has been the worst. We recently moved to town and this was the closest location to me and recently they decided to not take my dog for grooming anymore. Not only did the wrong type of haircut but the groomer Diana T. argued that my dog was not easy to handle. I have taken my dog like a said, for over 5 years to different PetSmarts and no groomer never had told me that. Some groomers at other locations even told me that they will give my senior dog breaks so she doesn't get tired. All the time, I've been told that they will take good care of my dog and that they will be patient with her, but this groomer, Diana, in specific was denying service to my senior dog like no senior dogs have issues to stand for long hours. There are other reviews with the same issues for senior dog but if they can only take cute puppies, then bet that they are not providing the best care to your fur babies. There are other amazing local grooming services around.
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June 2023 by Zackery G.
My wife and I have done beginner puppy classes with Alyssa and she was great. Our puppy learned more than we thought they would teach. She's so good with the puppies. Highly recommend her!
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February 2023 by Pam Owen
I would give zero if possible. My dog was cut down to skin in several places on her body, her ears were cut to skin while also leaving random long pieces and the inside of ear never touched. I was called and told groomer could not finish grooming because my dog was snapping at her. That has NEVER happened before and we travel, so she has had different groomers. When I picked her up I knew why, she was cut to skin in several places so the groomer was hurting her. She also trimmed her tail but left a puffball on the end ????? She is not a poodle. I normally don’t post reviews but maybe this will save some other dog from being subjected to this.
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May 2022 by Steve D.
Had our Yorkie groomed here off and on for a couple years. Our dog has hip dysplasia and can't stand very long. All of a sudden they can't groom her because she can't stand up! Go figure. Find some place else to get your dogs groomed!