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February 2024 by Daniel Looper
I canceled my service with T-Mobile months ago still to this day they keep sending me bills I stopped by the store they refuse, yes refuse to do anything about it.
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January 2024 by Daniel Schlyter
Very helpful
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January 2024 by Terry Blow
Quality customer service just as the were about 2 close
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December 2023 by Rodger Dotson
Never did get served or even acknowledge. I guess you need an appointment.
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December 2023 by MELODIE BISHOP
This place is awesome! We got “FREE” IPhone 13 and got transferred over super fast and didn’t lose any thing from our older phones! Lauren was awesome! She is the reason I will stay with them!!!
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December 2023 by Fluffy deva
The customer service was excellent the young lady tried desperate to help me to fix my phone
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November 2023 by Richard N.
I received excellent service yesterday from Paul. After going to the store at the mall and getting jerked around it was nice to have someone work to resolve my problem. Thank you!
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November 2023 by GaleAndrew Younger (Andy)
What was once a good experience has become something very different. T Mobile closed many of these stores, and knowledgeable employees have moved on. Nice people remain, but what they can do for us is limited. Calling 611 for help has been awful. Three separate issues have been met with accented voices who seem nice but do not do what they promise to do. I'll go elsewhere as soon as my darn contracts allow.
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November 2023 by kimberly g
3 weeks ago two male employees literally handled a problem that the Belleview store should have resolved, 2 nights prior but didnt!. They handled such a horrible experience with such grace and ease that they actually changed my mind about cancelling, my whole acct
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November 2023 by Trish N Jerry Barnette
Leesburg T-mobile has Horrible customer service. They were so rude to my elder mother. Took her to Lady Lake, where they were polite and helpful.
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October 2023 by Ralph Bowen
Excellent staff. Very knowledgeable, curious and willing to help.
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September 2023 by Samantha Elizabeth
Did an awesome job! Just stopped in to buy a case and charger.
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July 2023 by Mike Duggan
Just left T Mobile storm and wanted to acknowledge the manager Peter. Been fighting with T mobile for 2 months over billing error. He was able to resolve the problem and understood exactly where the confusion was. Thank you very much for helping me today
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July 2023 by Kathy Stahl
Peter @ Palm Plaza store helped me so much. He removed all the photos from my late husband's phone. He shared the pix to my phone. No way could I have done this on my own. Peter also removed apps I don't use from my phone. Now I have visible access to memories of my dear husband. All THANKS to Peter at the Palm Plaza T-Mobile store in Leesburg, FL. Mrs. Kathryn Mary Stahl.
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July 2023 by Jackie Kuzemchak
My Husband and I have been shopping at various Big Cell Phone Providers for New Cell Phone Service and Upgrading our Iphone’s. The options available are many and confusing. We were very fortunate to have met Pete Alfonso at the T-Mobile Store in Leesburg. Pete patiently walked us through the options T-Mobile provided and explained all the basic aspects of the cell plan as well as current promotions. Pete worked with us over several hours to ensure we got the best plan for us and received pricing promotions that made our choice much easier. We would highly recommend you talk to Pete to get the best customer service and solutions. It would definitely be worth talking to Peter before making any final decisions. Pete is a tribute to what Customer Service is All About.
