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July 2024 by Alexis Samuel
Blake was very kind and helpful getting my reservation set up at the last minute. Can’t thank him enough ??
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June 2024 by Ricky L. Smith
Update
THE MANAGER called me , and we talked for a while. He is taking care of this matter. And a credit has been started. So my friends if you ever have a problem please, call and asked to speak with the manager.
Here is what happened to me
I rented the truck that was to have a dolly in it I had 5 people ready to move our stuff and could not cause it had no dolly I drove the truck back to the location to see if I could get a dolly no one was there this is 9.5 miles to the location 9.5 total of 19 miles $15.01 + 79.90 2 day rental 30.00 insurance 20.00 dolly 79.26 I paid=224.17 so subtract 224.17 +tax from what you say I oue you so I went to the location the next day and let them know he said he would I would get 2 free days renal The next day I called and called the location and even had the call center call them and text them I couldnt get my help that day that I would have to have the truck another day they no one returned my calls I must of spent 2 hrs of calling nothing. 3day I call the location and told them what happened he said I would only be charged 1 day THAN U-HAUL IS STILL TRYING TO RIP ME OFF BUT THEY CALLED MY BUSINESS PHONE ITS IN IOWA WE RECORD ALL CALLS I GOING TO UP LOAD THE CHATS AND ALL THE COMMUTION I HAVE HAD WITH THEM. I HAVE TOLD U-HAUL.
They are trying to charge me for 3 days and it's not my fault they didn't put the Dolly in the truck that I ordered. So I am asking friends not to rent anything from this U-HAUL they lie. read the reviews. Thank you all.
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May 2024 by Patricia Rella
Easy, fast
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May 2024 by Sean Parker
Waste of time.
Came here to rent a truck and there’s 15 plus moving trucks here and the lady tells me “she doesn’t have any available that I can rent” apparently because I’m moving an hour away… my assumption is they want you to bring the truck back to them which I’ve never done with uhaul.
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May 2024 by John
Today was my first time renting from U-Haul on April 30.2024 . The customer service was exceptional. I will definitely be renting again. I used a van for a short move to Orlando. I was surprised how much room there was in the van and it was easy and comfortable to drive all the bells and whistles of a car .
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May 2024 by Jeff Holland
These people never answer the phone, I have tried early, midday and afternoon, Nothing!!
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April 2024 by Lori Crabtree
I arrived at the store at 6:50 am because I had a truck reserved that I was supposed to be able to check in via phone. However, the app. wouldn't allow me to finish the process. One of the employees that was waiting with us for the manager to get there also tried to get the app to work and she couldn't get it to work either. The manager of the store didn't arrive until 7:45 (45 minutes late) and there were 3 of us customers along with 2 employees waiting for him to open the door. I had movers coming at 8:00 which I was paying by the hour, I was going to have to start their clock at 8:00 whether I was there with the truck or not. Then, I had reserved a utility dolly but there wasn't one when I got there. I checked the mileage on the truck when I got in and it was at a quarter of a tank. I was told I had to put it back on a quarter of a tank when I got back or I would be charged $30 for fuel. When I returned the truck it had 50 miles until empty on it and when I took the truck, it had 44 miles until empty on it. I put more gas in the truck then it originally had. The employee charged me a fuel charge because the gauge wasn't at the quarter tank mark. I explained to her when I drove off it had 44 miles to empty and when I returned it, it had 55 miles until empty so it had more gas in it then when I drove off. She said she was sorry but it was less gas in the tank then when I drove off and she was going to have to charge me a fuel charge. I asked her how could that be possible if I had 44 miles to empty when I drove off and 50 miles to empty when I returned. There was more gas in the tank then when I left. The overall experience was rather poor. When the manager finally got to the store, he apologized to us several times, none of us acknowledged his apology. He looked like he had just rolled out of bed. His hair was messed up and greasy. Very unprofessional.
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March 2024 by The Rocco life
Service was fast and friendly. Facility was clean. Will definitely use this U-Haul facility again
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February 2024 by Sarah Roberts
Hands down, this is the best place to rent a uhaul. Bryson was so friendly and answered all my questions. Definitely recommend this place. Awesome customer service!
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February 2024 by Sharie Berry
They never answer the phone !
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January 2024 by SLW
Called for a reservation today and the whole conversation with the woman on the phone was terrible. She was extremely rude and condescending for simple questions. I definitely would not recommend this place to anyone.
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January 2024 by De C
Today, Thursday January 4th, I picked up a cargo van that I reserved. (Nice smooth ride as well as new and shiny). The day began and ended fabulously with the extra kindness, upmost integrity & professionalism demonstrated by a guy named “Blake H”. If he isn’t the manager, he should be. His attention to detail makes a huge difference in my decision to continue business here. (A one way move, pod, and almost a year of a storage unit rental. Thank you U-HAUL~debra a cioni
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January 2024 by Jim B
Good place to rent from
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November 2023 by Ron Linkous
We needed a small trailer to help my daughter move to a new apartment. The 5 x 8 trailer was a low profile which is what we needed to get to the 4th floor through the covered parking.Upon arriving the staff was very helpful in the paperwork process.The customer service was first class. Blake and the staff did a great job. I would recommend U-Haul at the Lake Square 100%.
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November 2023 by Charley James
I would put zero stars if I could. Had a storage unit and my personal belongings gotten infested with American roaches and mice destroyed some of my property. Also heavy moisture throughout unit. Not satisfied at all
