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October 2023 by Jaime Reyes
Very bad costumer service and dirty restaurant
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October 2023 by Alicia Cruz
After driving 25 milles to have my favorite ice cream the first thing was bad smell in the store, dirty ie papers on the floor, cones, etc. the employee manners were horrible, for sure that me and my family would not visit again this store. Please pay attention to the reviews
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August 2023 by jereme schulz
The ice cream is very good, but the atmosphere is lacking. Just an air of "don't want to be here" and the interior has this empty feel to it. Otherwise, good food.
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June 2023 by Bradley Drozdov
Horrible service. Went through drive thru on Thursday June 22nd, and everything I requested for my order seemed to be out. Everytime I come to this location they are always out of the same things and more.Asked a employee for chocolate ice cream and they were even out of that. How is it that a major favorite that many customers like is always out. Smh. Went then to pay and the female employee got moody due to myself asking for a strong and spoon because it wasn't given to me, she claimed I gave u it you must lost it as she chomped her gum in my face. I don't complain bout fast food or the restaurant industry but certain things that probably are popular she be made sure it's ordered.
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May 2023 by Sharon Rose Walker
I ordered a 2 scoop sundae, the picture shows whipped cream and nuts on top. The guy handed me a cup with 2 scoops of ice cream. I asked for the whipped cream and nuts. He acted surprised. You can tell the employees really hate their job and it’s drudgery for them here. I will go to the mom and pop ice cream shop from now on.
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May 2023 by Andrew Feldkamp
Didn't have donuts. ?Ice cream was good though.
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March 2023 by Bobby Dugo
Food wasn't warm "milkshake" was watery and nasty don't recommend this location
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February 2023 by Chris D.
Horrible. Don't expect a cake on the same day, which I understand but if the cake maker is there with only one other order that day. Since they r not owners they want to be as lazy as possible. Even if they r capable of easily getting it done. I know at the very beginning of the day until late that night isnt much notice but it's easily possible. What happened to making customers happy anymore. Everyone is always just trying to sleep through their work hours.
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December 2022 by Troy Rouse
Closed to party and didn't bother answering phone while open to confirm they had my flavor before driving over an HOUR!
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October 2022 by John Rosario Cotto
They never have anything , and i know that my English is not perfect but that doesn't mean that they should be laughing at me that's very disrespectful
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December 2021 by Lawrence D.
Been there three times, and all three have ended in disaster. The last time I was there- they had no ice cream! Really!??!! Today, the customer that ordered before me brought a family of 14 with them. The poor guy working the counter was overwhelmed while the male and female associates working with him made themselves look busy making coffee. I was saved another 30 minutes of waiting by the grace of God by the adults changing their last three orders from banana splits to something less time consuming. Suffice it to say by the time he got to me- all the covers were open, and the store being hotter inside than outside didn't contribute to the state of melting of the ice cream. This poor kid didn't know that pistachio almond differs significantly from pralines n cream, nor did he know the difference between a sugar cone... and everything else. I didn't order for myself. My GF got half a scoop in a sugar cone, my mother got a scoop in a cup. ...I went to 7 eleven.
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October 2021 by Michele Salyer
We stopped in for desert, hoping to get a donut and a bit of ice-cream. Unfortunately, for us, we were told there were no donuts so we opted for Ice-cream. We even asked if they might have some donuts in the back. We were told no. One young man behind the counter was singing with the music which we thought hilarious. He did a great job, also, of fixing our sundaes.I would have given the store 5 stars if the tables had been clean. There were about 4 people behind the counter, two tables with other patrons sitting, and yet every other table in the place was dirty. One customer (or employee?) got up and told someone there were no clean tables and the young man proceeded to ONLY clean the couple of tables on the side of the counters/registers. He LOOKED into the dining room then ignored it. People coming in seemed to prefer sitting in the dining side as the side with the counters/registers was about 15 degrees colder. Way to cold to sit and try and enjoy ice-cream.Meanwhile, as we were finishing our ice-cream, we saw a gentleman come in and leave with a box of donuts!!! Hmmmm
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October 2021 by Lou Irizarry
Very efficient systemGreat service but table needed wiped off
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August 2021 by Kat
Worst customer service. Skyler has a terrible attitude and should seek employment far from customers and the general public. I asked twice for just a moment while in the drive through, and she came over the speaker again, LOUDLY and rudely asking how she could help. I drove off to view the menu on my phone before getting back in line. Skyler came back over the speaker and asked that I wait a minute before she took my order. When I got to the window, she had the most disgusted look on her face, thrusted my cup of ice cream at me and rudely stated my total. I was then given a receipt with her name on it and a cone without the bottom. Ice cream was leaking out before I even drove off. Terrible, terrible experience. I can’t wait for this place to close and a DQ to open. Go somewhere else, don’t waste your time or your money on this place.
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August 2021 by Natasha D
Yikes. I don’t actually really have words for how bad this place is. But the employees need drug tested FOR SURE. That’s really the only explanation I can think of as to why we had such a bad experience here and completely incompetent/absolutely absurd encounter.
