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October 2023 by Barry M.
0 stars- I have never seen a more botched operation that this organization. I ordered a package from Amazon with Amazon Prime. I was expecting the package two days ago. normally, stuff like this doesn't bother me. I am also usually very patient about such things. However, because I work and cannot sign for a package at the given time. i left instructions with how the package was to be delivered. They basically stated it would cost extra to have it delivered at such time. Then when I drove down to pick the package up at their own advice. I was met with, well, the delivery driver isnt here yet and it is after 6 pm. I understand that I have to sign for the package because of security reasons. however, given that I expected the package two days ago and they couldn't rework a delivery to support the customer for two days. Now waiting for the delivery of the package that was supposed to be delivered two days ago at the FedEx Express dispatch and distribution center. I even left instructions on how the package was to be delivered. Twice!!! I called the help center twice.
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April 2023 by Jim R.
packages left in front of my garage door where i ran over them. this is nbot the firt tiem. i have aclledfedex repeatedly, but they don't care.
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March 2022 by Toni H.
Per web site my package was sent from Fort Myers and 'left on my door step' but It was never received. When I call the 'customer service' (joke) number it states 'was delivered' and I cannot seem to get through that it was NOT delivered. Now what??
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March 2022 by Brenda C.
no damn way a company in business this long can be this incompetent. i wait two days for estimated delivery time between 8-8 on tuesday and again on wednesday 10-2 at 2:30 updated to the nexy day! what imbeciles gateway carriers bring my damn package: brenda chambers
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December 2021 by Martin N.
We use this FedEx Ship Center many years for drop off and pick up without any issue. Staff here are always very helpful, courteous and professional. This place can be very busy and they do a lot of volume. The only problem is that the parking lot is narrow and if you have big pickup truck you may have problem of manipulating into the parking space! Today, just like prior visit; two large packages were dropped off and scanned under 60 seconds flat with a print receipt. Good and quick service here!
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January 2021 by Cindy C.
I had a notice from Amazon that my purchase was being delivered today (January 29, 2021) from FedEx. Of course, no approximate time can be given so I waited at home ALL day!!! I went into tracking to check on the status and this is the message: FedEx tried to deliver your package The business was closed, so please look for a note from FedEx or contact them for the next steps. I am NOT a business, rather an individual living in a condo. No one came to my door to try and deliver this package. When I called, I could barely understand a word I heard from the representative. What I did hear was that I could expect another try tomorrow between the hours of 8:30-4:45. I am NOT a happy customer .. did the delivery driver even come here to try and deliver?????? I don't think so. If I had a choice about how my package is sent to me, believe me, I would not choose FedEx!!!!!
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January 2021 by Jonathan C.
I had 2 different deliveries on two different days, both times the driver wasn't wearing a mask. The one yesterday caught me off guard as I had just woken up and didn't think to ask him to put on a mask. The one today however I asked if he had a mask and his reply was"yes I do, but I'm just delivering packages, I don't need to wear one." They should ALWAYS wear a mask, wether they want to or not. Especially when the delivery requires a signature! I messaged FedEx help on Twitter and was pretty much just blown off. I was told pretty much "oh we're sorry, hope it don't happen again."
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December 2020 by Janet Guerra
Came in to the store, notice that they have a sign that says must ware mask but they themselves don't ware it at all.. when I asked why your not wearing a mask she got mad and became rude and poor customer... It doesn't make sense we are number 3 in the country...
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December 2020 by Steffen Velasco
nobody wears a mask!
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October 2020 by Alexander Forbes II
Dropped off my FEDEX from eBay, scanned and a receipt in moments.
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August 2020 by Mark N.
The worst shipper in the U.S.A. Drivers just leave packages anywhere and you spend more time trying to find them to no avail! Customer service is a joke as well! If you like wasting your time & losing you're sent items, Send fed-ex! FedEx Ship Center Ft Myers, Fl. is the worst!
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December 2019 by Pilar ramirez
Very disappointed, just came to drop off something for FedEx at 2:28 pm and the lady literally closed the door on my face saying that she needs to go pickup her son, she didn’t even apologize. According to the hours of operations is 9am to 5pm, if she is closing the business why they don’t have an extra person for customers? I had to go to another place.
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October 2018 by Russell Thompson
When I first pulled into the strip-mall, I wasn't too sure about this place. It seems like a little hole-in-the-wall. And they have several businesses/services in this one location - income tax prep, etc. But, the service is fantastic. They are polite and very helpful. Highly recommended!
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May 2018 by Hector Modesto
Thanks for everything.
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May 2018 by James P.
We were expecting an overnight package with our phone number given and no signature required. We were waiting in the apartment and the buzzer never went off. We discovered a post it message saying delivery was attempted, another attempt will be made. We were waiting upstairs the entire time and the driver could have called or left the package at the office. Instead we had to drive a half hour to the FEDEX shipping center at 7:00pm and wait over a half hour for the driver to return. Very disappointing service for an $80 overnight charge.
