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January 2024 by Gredelio C.
Today 01/26/2023, for the second time, I was there to do some labs on my mother, a 76-year-old woman with many chronic conditions and difficulty walking alone, which is why she uses a cane. The appointment was for 06:40 am so I had to get up and get her dressed very early everything went well until we got to room #4 of the phlebotomy. She refused to do the Labs on my mom because the doctor's office had not put the diagnosis on the official lab form no matter how much she begged, she refused to help me and my mom couldn't do the labs. I just spoke with the Doctor's office and they realized the error from day one and electronically sent the form more one week ago correctly signed and with the medical diagnosis. I don't understand why the phlebotomy that treated me couldn't search the system and correct that error? I am really frustrated by the lab for their lack of competence and professionalism. My second experience there was fatal. I think that to work in the health system with patients you have to have compassion.
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September 2023 by Kat R.
Last time I went there I was stuck 3-4 times because the tech wouldn't listen to me about where to stick me. Then I told her I wasn't fasting so my lipids test weren't necessary. When I looked at my results I found she had reported that I was fasting and was refusing some of the tests. She completely failed to do the CBC!When I called the help desk I was on hold for over 14 minutes. I told the rep that I was going in tomorrow morning to get my CBC completed. She told me I had to have an appointment. I told her no way! Your tech screwed up and I WILL get my CBC done tomorrow morning because I have surgery scheduled next week. I think I got my point across.
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July 2023 by Philip A.
This place is horrible... appt for 10:40 am... been sitting in waiting room for 55 min, waiting... not good experience
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April 2023 by Terry H.
These poor people are over worked and I'm sure underpaid. They treat you awesome but their appointment schedule is a absolute joke. You set up an appointment and your lucky to get out of this place in two hours. Quest management needs to get their sh*t together.
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February 2023 by Anna D.
everyone was super nice but i waited almost two hours on saturday just for them to tell me that they don't do drug screenings on saturdays. if you didn't have to check in at a kiosk maybe people wouldn't be as confused and have to deal with issues like this. it's just super unnecessary, having an actual person to talk to is best i don't understand why they use them in the first place.
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April 2022 by Christopher C.
This place is absolutely terrible, got in at 9:00am and waited for 3hours for a simple drug test, all I had to do was piss in a cup and for some reason they made me wait 3 hours. Save yourself some time and go somewhere else
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March 2022 by Jordan M.
With an appointment, the wait time was great. Easy check-in process. The phlebotomist, Erica W., was super friendly and made lab work bearable. Thanks Erica :)
