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February 2024 by Lisa Holland
Easy to make appointments
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February 2024 by lisa facemire
Very rude staff. Went last Saturday right away was told appts only , I can only go Saturday due to my work sched, so went first thing this am at 6am. Once again told me the same thing. Site says walk ins but wait time may vary. Next time I will go to the one on Daniels got right in and very helpful and polite. Never again will I use the Lehigh location. If people don't like their job then get a new one. No need to be blatantly rude.
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February 2024 by Greg Perez
Today 01/26/2023, for the second time, I was there to do some labs on my mother, a 76-year-old woman with many chronic conditions and difficulty walking alone, which is why she uses a cane. The appointment was for 06:40 am so I had to get up and get her dressed very early everything went well until we got to room #4 of the phlebotomy. She refused to do the Labs on my mom because the doctor's office had not put the diagnosis on the official lab form no matter how much she begged, she refused to help me and my mom couldn't do the labs. I just spoke with the Doctor's office and they realized the error from day one and electronically sent the form more one week ago correctly signed and with the medical diagnosis. I don't understand why the phlebotomy that treated me couldn't search the system and correct that error? I am really frustrated by the lab for their lack of competence and professionalism. My second experience there was fatal.
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February 2024 by Marie Strait
Staff are overworked, appointments are over booked. Even with a schedule they’re over an hour behind on appointment times.
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February 2024 by Alexaida Hernandez
The girl who helped me was very kind since I was without an appointment and she passed me by while the other patients arrived.
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December 2023 by Monica Brooks
I arrived at 11 am for my appointment time. I handed my labs to the Luke warm lady at the computer. I heard a child crying at 11:30 I still hadn’t been seen. Someone who got there at 10:40 still had not been seen. Lehigh fire showed up and said to the mom that this is a behavioral issue not medical. The lady at the computer escorted the mom and child out. By this time someone who came in after I did was called in. I asked how much longer and she explained and I said you should have told the room about the delay. She basically repeated what she already said and it was like she didn’t care. The tech was trying to be nice but mentioned more than once about how many vials I had. The other tech told her it was good practice and now I have to go back because they forgot some vials. I was late to work over a non issue. I will never go back here for future labs. Horrible service and horrible customer service
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December 2023 by JoDee Burke
I would give them a -10 if I could. I had a 10:00 appt and it was after 11 before they got to me. They were over an hour behind because it was their lunch time. The receptionist was nice but WHY HAVE AN APPT?????
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September 2023 by Tony Thompson
My 80 yr old grandmother needed her labs done by Monday. She didn't have a appointment and we walk in. The staff accommodated her since she was diabetic and had to fast. Everybody was professional and courtesy. And special thanks to Ms. Myra, you were awesome. Please make your appointment ahead of time. Our overall experience was excellent.Made an appointment this time. Everything was fast and easy. Still a great staff ??
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September 2023 by / Kevin
Garage business. Can't even speak to a human on the phone when you call them. Then when you get there, they have these machines to check.Not an issue for young, competent people but the majority of the clients I saw while visiting were old people who had trouble using the machine to check in. When asked for help checking in, I saw the receptionist tell them to wait a minute and hardly try to help. Saw this happen 3x in my 1 hour visit.
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September 2023 by Jessica
My daughter is 6 yrs old and needs a Lyme disease test done she’s had a rash and been sick for 2 weeks now. The doctor asked for it to be done same day and to go to quest for this. My husband takes her to quest at 2 because this is when we could get her there and they say oh no appt I’m not sure if we can accommodate you my crew leaves in 30 minutes…. At 230!! The website says they close at 3 but the majority of staff leave at 230. The staff are very rude the majority of the time. She’s 6 years old and sick. Her doctor asked for this to be done same day and no we did not make an appointment because there are not any appointments available until a week from now… this is so frustrating . There is no compassion. It’s a lab you are suppose to have room for walk ins and appointments not everyone can wait for appointments for their labs to be run. I really wish this location would get new employees in that are more compassionate, understanding and accommodating to everyone.
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September 2023 by Sander M
Very disappointed at them. I waited over an hour to be seen as a walk-in for them to turn to me 5 minutes before they were about to close that there was no one to take my blood since all the girls was just sitting there talking. Bad bad business they had no respect for me and the other 2 people that was waiting. If they didn’t want to see us way did they let us check in ?.
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August 2023 by Dion & Meah Turnbull
I was there just the other day to drop off a specimen sample, and I didn’t see anyone sitting at the front to process me. This place was packed with people, coughing kids all around me… and I am very immune compromised, so as you could imagine, I just wanted to get in and get out, as I’m use to. In Miami, this does not happen. Neither at the location on Daniel’s in Fort Myers which is a pleasure to visit. But THIS LOCATION is terrible. 5 people came out to call someone with an appointment to the back, and each time I mentioned I am here for a drop off, they each told me to wait ONE MOMENT. They never came back to follow up with me. It was a new face every time telling me the very same thing. MIND YOU, I had to get this specimen in at no greater than one hour or it expires. You would think they would have helped me to check in? NO! They told me to make an appointment on one of their screens (the other was broken) and I couldn’t find the section that specified I was there for a drop off! No one told me where to find it either, so I was very upset and just left. As soon as I arrived at the other location, in Fort Myers, I was in and out! They helped me every step of the way. Why is it that I have to drive 35 minutes from my home in order to get good service? That is unacceptable. And it needs to change. I was told I could easily drop off my specimen close to my home without any appointment, yet that wasn’t the case. They never took a single second to help me process the specimen so I can leave. Very inconsiderate and unprofessional, they need to have a better way of processing the people out according to why they’re there in order to get things moving along. I blame this on poor management/ leadership.
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July 2023 by Cindy Mercado (cindyLeecious)
Worst place to go with or without appointment this place going down hill you guys need to be better i dont usually complain i came here before you open so i can take walk-in but soon my name is up there no walk - in .PUT ONLINE you cant have Walk-in or outside the door if you cant make it.So i dont wait of other people? Right is that hard … ik you just know it but really you guys want to waste people time. I can wait how many hrs no prob but if i wait already and you told me this very annoying. I can go in different place if this place is NO WALK -IN
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May 2023 by Yohny Rivera
The personnel at this Quest don't really want to work. Their excuse is always "we're short staffed." I've had issues the last two times I've been there for a new employee drug screening. They told me to be there the next day at 6 am for a walk-in because there appoinments were full until next week, and then at 6 a.m., they said oh we're not taking walk-ins today. That happened 2 times in a row. Make sure you have your appointment before going there. Don't waste your time otherwise.
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May 2023 by Gary Haring
This location is always running late by more than 30 minutes for appointments.The staff takes out their frustration on you if asking when you may be called.I'm switching to lab Corp just down the street. It can't be any worse.
