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November 2023 by Jose & Tina Flores
I almost never anything bad to say about the folks at Rent A Center in Lehigh. But very unprofessional on my delivery. I order my mom gas range. 10 days to order and week to have it delivered. Already had my time set. Come to find out my delivery would not be until after 5pm. I had a LP technician someone certified to install gas propane. Call to let him know my delivery time had be changed. He said he was okbut he change my time with another customer. Cost me $75 fee for waiting for and running behind on another sell. Come to find out the service customers come first over anyone's else delivery. It would have been nice to have gotten a call that my time was not going to happen. I did get my stove at 6pm. From 1 to 3pm then move to 5pm long behold 6pm it comes and no gas technician to install and out $75 for no service and non working stove. Call to reschedule the tech for Saturday and now have to paid 250 to install gas lines and regulator. The Manger should have call to let me know of schedule change.
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November 2023 by Marta Centurion
Angie and luis are the best , they really know how to talk to peopple ! Good costumer service 5 stars !!!! Thank you angie and luis !!!
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August 2023 by Christie Remy
Great communication & good service
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July 2023 by Google user
Had a super nice experience at this place! The gentleman who helped me Luis was very friendly and polite and took his time explaining all the details of their process, everything was well explained and the delivery people were also very courteous and mindful of my home when they delivered to us! I would recommend them to anyone of my family or friends!
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June 2023 by zobeida rivera
Had a super nice experience at this place! The gentleman who helped me Luis was very friendly and polite and took his time explaining all the details of their process, everything was well explained and the delivery people were also very courteous and mindful of my home when they delivered to us! I would recommend them to anyone of my family or friends!
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May 2023 by Terry Woods
Fast service and very nice!
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May 2023 by London Ojeda
Angie in this store is nice and helpful. The new guy here not sure his name possibly Luis? I could be wrong, has no customer service skills, not personable what so ever. Called my phone threatening me to pick up my merchandise, only to call me back saying he mistaken me for another customer… I have used rent a center many times over the last few years and I have never had a store come BANG on my door for a 1 missed payment… after I called and even informed them Of being late the week before.. I called the store Angie answered only be interrupted by either Luis or another clerk. Not sure if they are used to be taken advantage of from their customers or something but this is the worst store.. but sadly have to deal with it since I live in Lehigh acres.
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May 2023 by Jason Ross
Attempted to make a payment online (like I always do) a couple of weeks ago and was unable since your website was down for multiple days. I called the next business day and was charged a reinstatement fee and for making it over the phone was charged for that as well. The manager was impossible to get in contact with so I disputed the additional charge with my bank. Now I'm getting a call saying my contract was cancelling on a Thursday? I never pay on that day it's usually Fri or sat at the latest. I'm a disabled veteran and the stress of dealing with this is messing with my PTSD. This is beyond ridiculous.
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June 2022 by Karen Martinez
Just a rent to own place. Just make your payments.
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October 2021 by Ced C
Have been renting from here for years and every time is exceptional customer service. Everyone there is super friendly and always willing to help you out. My most recent visit I was helped by Annie C and she went above and beyond to find me the item I was looking for at a great deal! She was super friendly and knowledgeable and got me in and out. Definitely ask for Annie C if you can!!
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July 2021 by Bobby Dugo
Over priced but good service and get what you need
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June 2021 by Ckandtk Tkandck
Employees are super nice and eager to help you find what you need.
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April 2021 by Kitty Diamond
Absolutely amazing service. If you ever visit this location please ask for Annie. She is an absolute sweetheart. She worked with us and got everything done quickly and even gave my son 2 balloons (he popped his first one) but seriously if you ever visit this location, ask for Annie
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April 2021 by Anne Pierson
This particular store had top notch service
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December 2020 by Jaymie Arcularius
Friendly staff...easy to work with. Very helpful
