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March 2024 by Dan A
Slow service. UPS workers taking their time and appear to not want to work. One worker disappears and just leaves one worker although there is over 10 people in line waiting. The store plays music that is not suitable for all people. Management should do something about this UPS Store to receive better reviews.
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March 2024 by Diane Cieslak
One employee putting items away, locking cabinet, busy work while the line builds! No concern for customers waiting. One person working the register. It's always slow service. But shouldnt be if they cared. Avoid if you have a different option!
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February 2024 by Alejandro Quintana
Really bad customer service. A woman who works in the store evidently did not want to attend some Latinos because they did not speak English. When it was my turn I asked her why her behavior had been. She decided to evade my question by giving me my receipt and wishing me a good day. How is it possible that people like this work with costumers? Unbelievable ?
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December 2023 by Jillian Martin
Quick, easy, and friendly.
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November 2023 by Nephilim Electric
Terrible service, last time I go there
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October 2023 by Lynda Stout
My husband and I took two vintage Ethan Allen wood and brass table lamps with the original shades to this UPS Store last week to ship to our son. We have had the lamps for over 20 years and they were in near perfect condition. We decided to pay the UPS Store to pack and ship them, since UPS representatives should be experts in packaging such items to avoid damage, and these lamps are irreplaceable. When the shipment arrived to our son, the box was damaged, appearing to have had something very heavy on top of it. The box was crushed on the bottom. The lamp shades were both creased and dented, both brass lamp bases were bent and dented, and one of the light sockets had pieces broken out. When I returned to the UPS Store, the young man who waited on me was very unhelpful, bordering on rude, and advised me that my only recourse was to file a claim online with UPS as UPS had destroyed the box and contents during shipping. We have filled a claim online, which was a cumbersome process, including pictures of the damaged box, lamps and shades. We paid $185.10 to the UPS Store which included packing, shipping and insurance. It is unacceptable to provide such poor service. I would think twice before entrusting irreplaceable and valued items to UPS for packing and shipping again.
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October 2023 by James Miller
Long beard guy very disrespectful, employee ID 189774. He has a really bad temper. He doesn’t really deserves this job… give it to someone else!!!
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August 2023 by Dana Hess
I routinely use this store and always find the staff helpful, efficient and pleasant even during rush periods. There was a problem with a shipment and I contacted the store owner who immediately responded and resolved the issue in my favor. Nicole was very helpful, explaining the situation and offering to help me repackage my shipment. I did not expect that and really appreciated the quality of service. I highly recommend this store to anyone.
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August 2023 by Veronica Rodriguez
Fast Service. Horrible Parking tho
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June 2023 by M
So I went in to do an Amazon return, and the young man with long hair and a hat backwards who did my return was very grumpy. He was snarky and short and acted like I was the worst part of his day. He literally threw my Amazon return on the floor behind him. I don't know if he was having a bad day, or if it's always like that. I don't think I'll be coming back to this UPS.
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May 2023 by Joyce Russenberger
I have been calling the store all day.. they never answer.. I had one quick question to try and save me a wasted journey.. I left my phone number but no return call.. what kind of public service is this.. JR
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April 2023 by Abdallah Seleiman
Walk in and guy is being sarcastic thinking he’s better than me making jokes about me being “confused”. He made me feel very uncomfortable in there like I was being rude or something when all I did was put a box down away from counter because I was tired of carrying it. I’m good I’ll take my shipping needs somewhere else
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March 2023 by Suzanne Arnaud
I really like this place and the customer service has always been so nice and I usually give it five stars but today a new gal helped me and she was rolling her eyes because my phone wasn't pulling up bar codes fast enough and my items weren't in order. She wasn't nice about it at all. Very curt. ?
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March 2023 by Sarah Underwood
I've always had great customer service here, which is why I gave it 3 stars. However, the last 3 times I have gone, it has not been open at 8:30. No one is even inside and multiple customers are standing outside waiting for service. Extremely unprofessional!
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March 2023 by Stacey Pignotti
Woman behind the counter is rude! If you want to work in a service that is for the public she needs an attitude adjustment smhhh
