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March 2024 by Lanier S.
wonderful!! wonderful!! wonderful!! excellent customer service!! i have been going to j.r. dunn since 2006!!
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March 2024 by sonny m.
Went in for an adjustment on my Rolex. All taken care of in 5 mins and free of charge. Great place and equally great customer service. Thank you.
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February 2024 by Candy M.
Excellent customer service and follow-through. Trustworthy. Highly recommend this jeweler.
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February 2024 by Petra A.
I had looked at an Ippolita necklace online for months, debating whether I could afford it or not. Then it went on sale at JR Dunn. I decided to order, but was informed the following day that the item was no longer in stock. After having wanted this necklace for so long, I was naturally disappointed. A JR Dunn representative - Cheryl - offered to check with the manufacturer to see if it was still available. She found out that it was out of stock there too (as well as all other stores who had carried it), but could be produced within about 3 months. I agreed and it was worth the wait. The delivery date was actually about a month ahead of the scheduled time. The necklace is beautiful, and I really appreciate the effort on Cheryl's part to go the extra mile to obtain this piece for me. Thank you! I will shop JR Dunn again.
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February 2024 by AnthonyandMarta M.
A few months ago, I went there to probably purchase a TudorBay 58 They had one supposedly new BlackBay 58 on a nato that I was interested in. I was finally looking at the watch and inspecting it. When I flipped the watch over, I noticed that on the rear of the lugs were scratches, it seemed that this watch was a prior return item and they were trying to sell it to me with these scratches. This is unacceptable! This watch should never have been given to me to look at in the first place! If it wasn't for me noticing these scratches, I would have probably bought it. After I noticed the scratches, the sales person that was helping me looked at it and acknowledged that in fact it did have scratches, he did apologize to me and told me that he will return the watch back to Tudor. I'm not sure if he did know the watch was scratched prior to me noticing it, but still this is not acceptable! I did not expect this from Dunn Jewlers! My advice to anyone possibly purchasing a watch from them, inspect it thoroughly!
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January 2024 by Donna M.
love this necklace - excellent service, arrived timely and it's beautiful. What more could I ask for ?
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December 2023 by Alex W.
My daughter wanted a Gucci ring for her birthday and I found J.R. Dunn on line. I was a little skeptical at first as I never heard of them. They had the best price I could find so I gave them a shot. To say I was pleasantly surprised would be an understatement . Customer service was great, shipping was fast (and free), their follow-up was second to none, and the ring was perfect. I'm definitely going to keep them in mind for next time as I couldn't be happier and would recommend them to anyone.
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November 2023 by Vivian D.
I have been buying jewelry from them for the past 12 years, and have been very pleased with the quality and service provided by J.R. Dunn
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November 2023 by Lynette L.
I shop around and JR Dunn consistently has the best prices of anyone - online or at a brick-and-mortar store. Their selection is great and the customer service team is always quick to respond in detail to questions. Cheryl gets 5 stars from me for going the extra mile on a recent order and she's one of the reasons I keep coming back to J.R. Dunn.
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November 2023 by Rachel L.
James is absolutely incredible! We worked extensively with him to find the perfect engagement ring. I absolutely adore it and get so many compliments! I highly highly highly recommend J.R. Dunn for your engagement rings and wedding band needs.
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November 2023 by Don N.
They adjusted the band and the clasp on my ROLEX and did not charge me anything. They were so nice and accommodating! Great customer service!
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October 2023 by Sean McAuley
It’s easy to understand why J.R. Dunn is the premier jeweler in Broward County. I was referred to Jordan by a friend of over 20 years. Jordan’s expertise and customer service was apparent from the moment I met him. He invests time into understanding and knowing his customers. The personal attention he provides, translate in every interaction he has with his customers. J.R. Dunn is the only jeweler who will have my business and Jordan is a key reason for that. I highly recommend J.R. Dunn for all your jewelry needs, and for exceptional personal and professional service, ask for Jordan.
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October 2023 by tina sabella
#1 Most important. Best price for exact item I was looking for.#2 EXCELLENT Customer service ( I am a small business owner that prides myself in training my employees to be fantastic)#3 I explained the timing of receiving the item that was out of stock, since I was heading out of town.... They overnighted it to me.I highly recommend JR Dunn Jewelers, I will definitely use them again, and I love my John Hardy earrings!
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October 2023 by Marcie Baker
Came back to JR Dunn after 25 years to upgrade my engagement ring where it was originally purchased. Denise was extremely helpful, knowledgeable and such a pleasure to work with. I highly recommend JR Dunn and especially Denise. A+ customer service
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October 2023 by Elizabeth Brewer
What a wonderful shopping experience! This was my first purchase from J.R. Dunn. Cheryl and Steve were so nice to work with and went above and beyond to help me get exactly what I wanted at a great price. This was a remote purchase, but they provided photos and spent time with me on the phone to help me make a good selection. The pearls I chose—with their help—are gorgeous and exceeded my expectations. Excellent service and products from friendly professionals who stand by their stated policies. I look forward to shopping here again.
