-
November 2023 by Billie Thompson
I'm feeling very overwhelmed and extremely angry! I drive a Kia Optima and my motor is about to blow up. I was told to bring it in but no one looked at it and said it has to blow up before they can do anything about it. I then emailed Gina the Internet Sales Assistant on Nov 7th and she is nice enough and very sorry but has not answered one of my questions regarding what to do when my motor does blow up and I'm stuck on the side of the highway! I've asked what the protocol is for when it blows. Is there a phone number I call? Do they provide the tow? If I get in a wreck when it blows up, is Kia responsible for the other cars involved? I can't get ONE ANSWER!! Gina just says over and over again, "I understand your concerns, really sorry to hear about your issues, I'm talking to my team immediately and will get back to you as soon as possible with a solution..." 7 days of this and NO SOLUTION!!!!!
-
November 2023 by joaquin maese
Great experience after a number of disappointing visits at neighboring dealerships. Staff across the board did everything they could to accommodate during the process. I am very detail oriented and also a very good judge of character and the vibes were very genuine and at no point did I feel taken advantage of. Stand out individuals are Preston(finance manager) Anthony(sales manager) Rocky(salesman)And definitely Bijan( sales manager) safe to say wherever you land here you’re in good hands. 5 stars.
-
November 2023 by Bruno Fernando
Today I was attended by salesman Rockie Dobson, with his perfect service I took a test drive in a KIA SELTOS, and I was very happy with the acquisition. Thank you very much for your service Rockie.
-
November 2023 by Patty Petrone
Had a great experience at this dealership. It's my 3rd Kia Soul from them. Chris Miranda was knowledgeable & professional; and Anthony Lett gave me a great price on my trade. Car buying can be a hassle but the staff at Phil Smith Kia made it easy to do business with. I highly recommend them!
-
November 2023 by Bruce Alan G
I purchased a Soul from a different Kia dealership in Coral Springs. I did not have a good experience with service so I went to the Del Ray Kia service and almost gave up on Dealerships. Until I moved to Pompano Beach and I went to the Lighthouse Point Kia. What a difference! The dealership is immaculate and the service center is really second to none including comparing it GM Lexus Lexus. I had the very best experience! They immediately gave me a loaner and made repairs under warranty. The best part of my delighted experience was the Service Rep. his name is Nestor Sermiento. He's the very best Kia customer service rep I have ever met and I'm 67 years old! Impeccable service! Please ask for Nestor I guarantee you will agree that his service is amazing!!! Thank you Nestor you changed my entire attitude towards dealerships service departments!! Keep up the excellent service!! I'll be back!!! Bruce
-
October 2023 by G
Great people here! First time I go to a dealership and I don’t feel like sharks are out to get me.Julian was very informative and helpful, patient with all of my questions and seemed to truly care about my concerns.I met the owner Devan, what an awesome guy. Down to earth. Hilarious. Personable. Really good people. Very pleased with this whole experience.Gilda?
-
October 2023 by Geoff Liddy
Best car buying experience ever. Neil Stokes made the process simple, quick and comfortable.Returned for another vehicle and Neil was outstanding again. Highly recommend.
-
October 2023 by Chris Norris
If i could Leave a negative 5 i would this place is an absolute joke so much i could Say about the poor customer service, but what I am going to touch on is the fact that they damaged my car, and they are refusing to take ownership for it. DO NOT BRING YOUR CAR HERE WHAT A JOKE. Also lost a 250 dollar garage door opener from my car. Bunch of idiots work here.
-
September 2023 by Elise P.
Julian was great! Process of buying a new car went very smooth and quick. Great service and people.
-
September 2023 by Erin Joy R.
Julian was great. He sent pics and videos of the cars I was interested in, checked in with us and was super knowledgeable when we went on the test drive. He was a big part of why we decided to go with a car from here and I will definitely be recommending Julian and Phil smith Kia to any family and friends who need a car in the future.
-
September 2023 by William Mayorca
Ty Robinson was a great sales person during our car buying experience. He was able to thoroughly explain all the benefits of the car and after the sale, sat down with my brother to explain the car features for 30 minutes. He was able to accommodate all our requests and advocated for us to come out with a great deal. I strongly recommend him!
-
September 2023 by Tom F.
Incredible customer service. No haggle car shopping. I purchased a vehicle for my daughter and from the very beginning the process was smooth, no pressure and enjoyable. I highly recommend this dealership. Neil Stokes was an awesome salesman, very nice, knowledgeable and handled everything fast.
-
September 2023 by Tamara Jenkins
Bought a new kia Rio with Chris Miranda and it was hands-down the best car buying experience I have ever had. Everyone at the dealership was kind and ready to help me. Chris made the process a pleasant experience and the manager at the dealership really helped me to make sure I was able to get into a vehicle. After visiting multiple dealerships this week in an effort to purchase a car I advise you to save your time head over to Phil Smith Kia and let Chris help you get into a new car!
-
August 2023 by Yisel Reyes
Walter Parra - Excellent service from this guy right here. , great help really professional would always go to you as a vendor every time with my eyes closed. Thank you so much for your service and I really am great ful for your help. Super honest guy.
-
August 2023 by gg
I highly recommend my car salesman, Steven, and I'm delighted to give him a glowing review. From the moment I stepped into the dealership, Steven's professionalism and expertise were evident. He took the time to understand my needs and preferences, patiently answering all my questions and guiding me through the entire car-buying process. Steven's vast knowledge of different car models, their features, and pricing options helped me make an informed decision. Furthermore, his friendly and approachable demeanor created a comfortable atmosphere, making the entire experience enjoyable. Steven went above and beyond to ensure I found the perfect car that met all my requirements. His exceptional customer service and commitment to customer satisfaction are truly commendable. Without a doubt, I wholeheartedly recommend Steven for anyone in search of a trustworthy and skilled car salesman.-Morano family