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December 2023 by Nghama Marcellus
Worse bank ever manager and her team not helpingI deposited a check 3week ago and blocked my account for no reason nobody can not give any explanationKeep calling customer service they not even helping its so FrustratedAll trust need to be closeterrible the worse bank ever ?????????????????????
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October 2023 by Steven F.
Worst branch I've ever been to. Horrible if you need anything done other than deposit or minimal banking!!
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July 2023 by Jéssica Oliveira
Waiting almost 2 hours to be attended
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December 2022 by All Things Epoxy
My situations requires the attention of the branch manager and i cant get the help needed. Everyone seems lazy, especially the branch manager(s)
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December 2022 by Arnold
What a dishonest bank. You open a online account and they locked your account for no reason, asking ID verification in brand. Yes the real reason is that if they lock your account so that they don't have to give you a WELCOME BONUS at opening. Read term and conditions... very tricky... also I don't trust them since I've seen 20 000 claims about fraud in 2022 in Truist accounts...
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November 2022 by Scott Biederman
GREAT ? SERVICE! FRIENDLY ON POINT WITH A SMILE ..CINTIA AND DEE BRANCH MANGER WENT ABOVE AND BEYOND THEIR CALL OF DUTY . I HAVE OTHER RELATIONSHIPS WITH BANKS . THEY WILL GET THE MAJORITY OF MY BUSINESS. KEEP UP THE GOOD WORK LADIES!!!
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September 2022 by Ricky Ward
I hold my small business account at this bank. Customer service is poor and processes are not customer friendly. Representatives refuse to help over the phone and require you to come in for the least of information about your own account. The 800 number does not recognize prompts and it’s very difficult to reach a live person. It’s been 3 days of attempts and I’ve yet to resolve my issue.
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August 2022 by Linda Barco
,The girl that took care of me I think her name was Cindia, was very, VERY helpful!...If I had something to fill out like a survey.I would give her all tens!!!
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July 2022 by Dahnia Dunkley
Very good customer service
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June 2022 by Zed Castro
Truist, very savage institution.they are very nice when you open and fund an accountant, after that, you are on your own.
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March 2021 by Tommy Adams
never had any problems with my signature except at this location, I don't know who the young lady was but she could have been more professional onto handling the issue. other than my time wasted today I will be closing the account. its not right I had to go through so many steps just for a signature ive use 4 years with suntrust
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February 2021 by Ruby Valencia
This is the worst bank ever. Very rude especially Claudia. I only bank here because my I have my car loan here. I was going to open up my business account here but because of the service I refuse. She always rude. I’m in their drive through to make a payment, no one bother to answer the call button. I had to call the bank just so they can answer rudely. The worst customer service. They took my payment without even knowing what I am here for. I called to speak with a manager and never received a call back. I called the bank and the other tellers just cover for Claudia and refuse to transfer me to a manger. The worst don’t bank here, they don’t care for their customers
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January 2020 by Holly Lou Edelmayer
Friendly, helpful, and efficient customer service. Quick in and out banking.
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December 2019 by michael savino
Waiting 20 min for help ! People walking out and I'm about to as well !
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January 2019 by Amira Brito
Went in to update my last name after getting married and order a new credit and debit card reflecting the name change, the INCOMPETENT lady didn't order any change and ontop of that i got a letter from SunTrust saying they've received a request to change my address when my address is still the same. Waste of time!
