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October 2025 by Carley DiGaetano
I went last Monday and mailed gifts out to my cousin in Mass. Well...2 items were taken out. Sent out weight and received weight was off by 3 oz. I should have never handed him the package. And it cost me $16.00 for them to rob me. Called the store and they dont even care. Told me to file my complaint online and they will do their own investigation. What??? Your employees are stealing from outgoing packages and you're not concerned? Or are you in on it too. Don't recommend. I will never go there again!
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September 2025 by Ava
Zero stars is most appropriate. Why offer printing services if your system is so antiquated that you can’t receive emails sent for print jobs. 25 minutes wasted..send Ming and resending the job to be told no we didn’t get it, watching customers ship packages and being told the email still hasn’t come in. The place looks trashed. Baseboards barely hanging on or completely missing, security camera held up by shipping tape, floor filthy at 8:00 (opening time).
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September 2025 by Elena Molina
Horrible customer service.
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August 2025 by Alexander Shipilov
Great service, very fast and professional. The workers are intelligent and respectful
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August 2025 by Katrin Terrell
I have always been treated very kindly in this store. But tonight the young man that was in there his attitude was off the chain. You can have a bad day but grabbing my package and getting nasty with me and the tone was beyond me. Even when I went back and asked for my receipts he told me I needed to take pictures of my packages. Really there is no process of reprinting them? This absolutely the worst behavior in a long time.
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August 2025 by Laura Moore
Horrible experience. Rude representative. Made me extremely uncomfortable. Had a bad attitude every time I mentioned something that needed to be fixed with my order. Stay away from this store.
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July 2025 by Debby Duncan
Store is very dirty but people nice
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June 2024 by A Carlson
Had to rate and comment about the patience and kindness I witnessed today from Marcos. He was working alone around lunchtime and the line was out the door with customers. Marcos kindly took time to help each person and never became annoyed or snippy when he had to repackaged their items/answer their questions/ help find the right info on their phones ( for Amazon returns). In a world full of impatience, it was so nice to witness the helpfulness and kindness of this young man. Awesome job, Marcos! People do notice great service.
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June 2024 by Curtis McMenamy
Worst customer service off all time. Woman who runs this store has the worst attitude I’ve ever experienced. I would drive an hour to avoid this store at all cost. Your bad mood has nothing to do with paying customers. Horrible. Less than one star. Take your bad mood and leave it at home.
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May 2024 by Parth Patel
I went in 3 mins after closing but the door was open so i went in. Young employee named bryce was serving two other customers. Right away he stated in very rude tone "we are closed" as soon as i put my step in the door. I had a very heavy piece of box to return which i had to carry with help of my wife till the door. So i requested him that if i can just leave the box here on the side (in the store) and i will come back first thing in the morning to do the transaction and he straight away said no and stated giving me lecture about policy and bull*** (again extremely being rude). I have been coming here since past few years but last two times has been horrible customer service. Please hire someone who knows the meaning of respect and knows atleast basics of customer service, not someone who is looking at the clock and waiting his shift to end. I also have businesses and 100% of my staff is high school kids but this guy had a different level of attitude, completely disrespectful and rude to us twice his age.
PS - I know i was past the closing time but i was returning an amazon item at their self serve koisk station where i didn't even wanted his help. Scan and go. If he would have just talked in a professional and friendly manner there was no point writing this review.
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April 2024 by Kimberly Saussy
The store is very convenient. Most of all the people that work there are very knowledgeable and very helpful. They move a lot.
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April 2024 by Cliff F
The worst have been here 3 time and the line is out the door need a faster person .and there is another person here and no help don't car about customers
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April 2024 by Amanda E
This place used to be decent. Appears that no machines (printer, computer) are ever working. The staff has turned into USPS employees with the unprofessionalism. Manager (with a line of 4 people) decides that now is the time to have a one on one performance discussion with an employee complaining about trash and expectations etc. The rap music is also annoying. Owner may want to step in.
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April 2024 by Chad Schellhorn
I own a business and ship packages everyday. The whole team is fantastic especially Patti. Everyone is so nice and helpful.
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March 2024 by Tracy Adam
This is the WORST store !! Over charge for same service I got at valrico store always a line and clerks are rude
